Personal Information
Organization / Workplace
Israel Israel
Occupation
Director, Customer Support
Industry
Technology / Software / Internet
Website
http://www.liveperson.com
About
• Over 10 years of experience in developing practices, processes and frameworks in all disciplines of Services & Support and managing global teams.
• Visionary and innovator by nature.
• Strong strategic approach with the ability to operationalize the strategy and execute by it.
• Deep understanding of cloud based technologies and SAAS business models.
• Excellent project management skills and ability to lead cross-functional teams.
• Strong negotiation skills.
Tags
upsell
success
experience
customers
retention
support
life cycle
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