1. OMAR BSHARAT +971-50 6161853
DUBAI, UAE • BSHARATOMAR@GMAIL.COM
PROFILE
An adaptive IT Manager with six years of IT work experience troubleshooting, diagnosing, developing,
maintaining and optimising office hardware and software systems Ready to interview and start working
immediately.
SKILL BRIEF
 Bilingual, IT Management, Web & Mobile Development, Windows, CMS & Server Administration
WORK EXPERIENCE
Software Engineer April 2012 – August 2014
IT Help Desk Assistant October 2011 – April 2012
Doha Film Institute (DFI), Software/IT Department Doha, Qatar
 Created software, resolved bugs, automated tasks, designed systems, and provided technical support for an
independent, non-profit institute with 150 permanent staff as part of the four-member Software team.
Project Management
 Trained and supervised two junior software developers on configuring website updates using the Kohana
CMS, HTML, CSS, Javascript, and SQL to make both content and hardcode changes.
 Designed, developed and deployed the Ajyal Youth Film Festival 2013 website using CSS and HTML in
collaboration with the Software team.
 Implemented a Sage 300 ERP system and a third-party SharePoint HR module that automated payroll and
saved forty Finance Department work hours per week in compliance with Ministry of Finance requirements.
 Gathered and consolidated business requirements for the ERP system implementation from the Finance,
Procurement and HR departments.
 Implemented and developed an IT asset management system with Excel and SharePoint during the Doha
Tribeca Film Festivals, TEDx Summit and Ajyal event used by up to 650 staff.
Software Development
 Created the Ajyal mobile application in Visual Studio that enabled attendee voting and provided film
information, and ported the application from ASP.net using PhoneGap.
 Maintained and deployed the Board of Directors intranet site using Umbraco CMS to manage Departmental
financial documents, company KPIs, CAPEX/OPEX charts, and upcoming board meetings.
 Maintained, troubleshot, and managed biweekly updates of the company website through a customized
Kohana CMS System and the mobile application using Javascript, HTML, SQL and CSS.
 Updated the website database with SQL, and created website visuals with PHP and HTML.
 Resolved three daily website bug support tickets to implement visual changes requested by marketing and
content changes requested by the film financing team.
 Built a “Submit your Idea” booth with laptop and camera that recorded a user's five minute film pitch to DFI,
which was deployed at the 2014 Cannes Film Festival.
 Deployed the Intranet site, Ajyal site, and mobile app using IIS and Windows Azure.
User Support
 Set up a remote wired and wireless site network with fifty computers, three printers, six access points and
printing capabilities for the 2012 Doha Tribeca Film Festival at Souq Waqif used by fifty employees.
 Re-imaged 650 laptops and desktops per year using Acronis True Image and PXE booting Windows.
 Resolved twenty weekly support tickets for Windows, MacOS, Active Directory, Exchange, Office, Lync and
SharePoint, and provided mobile and desk phone support to 150 regular and 650 festival users.
CCTV Administrator May 2011 – October 2011
Technical Support Officer February 2011 – May 2011
Engineering Building Materials Co. Doha, Qatar
 Administered and created web implementations for 31 CCTV cameras over four remote locations using
Luxriot DVR software.
 Provided remote and local IT support to 85 users over five locations by resolving fifteen weekly tickets for
Windows 7 and XP, Microsoft Office, AutoCAD and a Microsoft Dynamix NAV ERP implemented on
Citrix.
Technical Manager July 2010 – January 2011
SecuoS Abu Dhabi, UAE
 Managed the website and VoIP communication services for eight staff at an oil and gas software solutions
provider.

2. OMAR BSHARAT +971-50 6161853
DUBAI, UAE • BSHARATOMAR@GMAIL.COM
IT Manager September 2008 – June 2010
Al-Karrani Group Abu Dhabi, UAE
 Managed a Help Desk Technician to implement and maintain two Windows Servers 2000 with 25 users for a
pipe and manhole cover manufacturer and supplier.
 Implemented weekly server backups, configured a custom SQL Server database, and installed and maintained
Sage Peachtree accounting software to track payroll, invoices and vendor accounts.
ADDITIONAL WORK EXPERIENCE
Network Assistant, Cell Information Technology December 2008 – Feb 2009
Software Engineering Intern, MidEast Data Systems June – September, 2007 – 2008
CERTIFICATIONS
Project Management Professional (PMP) Expected February 2015
ITIL Foundation Certificate in IT Management Completed March 2014
EDUCATION
Bachelor of Science (B.S.), Computer Science Graduated June 2008
Lebanese American University Beirut, Lebanon
TECHNICAL SKILLS
 Foreign Languages: Arabic – Native, English – Fluent
 IT Skills: IT Management, Web Development/Design, Mobile Phone App Development, System
Administration (Web, SharePoint, Windows and others), Technical Support
 Programming Languages: XHTML/HTML, CSS, JavaScript, SQL, PHP, MVC, ASP.NET, IIS,
Umbraco, Kohana, Active Directory, Windows Server, Java, ASP
 Web Development: XML, HTML5, CSS3, BootStrap, Mobile Web, jQuery, JSON, RegEx, RSS, WebForms
 Content Management: FTP, Umbraco, Kohana, Bespoke CMS
 Development Methodologies: Waterfall
 Hardware: Dell PowerEdge Servers, Cisco, Linksys, and D-Link Wireless AP and Bridges
 Linux Administration: Redhat Enterprise Linux, Ubuntu, CentOS, Gentoo
 Management: Budgeting, Project Management, Benchmarking, Business Process, Continuous Improvement,
Policy Development, Quality Assurance, Development of Internal Styleguides
 Online Marketing: Google Adwords, Google Analytics, Affiliate Marketing, Mailchimp, Mobile Marketing,
Google PageRank, Landing Pages, Retargeting, Run of Site (ROS), Sitemaps, Google Webmaster Tools
 Social Media: Facebook, Twitter, Pinterest, LinkedIn, YouTube, Yelp, Digg, Instagram, WordPress,
FourSquare, Blogs, TweetDeck, Google Analytics, Klout
 Software: MS Access, MS Excel, MS Word, MS PowerPoint, MS Publisher, Adobe Photoshop, Adobe
Dreamweaver, Adobe InDesign, Adobe Illustrator, Crystal Reports, Citrix, Peachtree, QuickBooks
 Testing: Unit Testing, Regression Testing
 VOIP and Telecom: Cisco Call Manager
 Web Concepts: Accessibility, Usability, Standards-Compliance, Cross-Browser Compatibility, Grid Layout
Systems, SEO, SEM, Digital Advertising, eCommerce, Database Integration, Application Integration
 Windows Administration: Exchange, Active Directory, MSSQL