1. Ocean
Smith
410 N. Ramunno Drive #1707
Middletown, DE19709
302-312-8254 (cell)
oceansmith94@gmail.com
Objective
To obtain a position ata well respected business,where myexperience,passion,
and people skills will benefitboth the companyand those around me
EXPERIENCE
Seasonal Home Based Customer Care Agent, HigherOne
Remote,DE — December 2014 - Present
Respond to inbound telephone inquiries and email requests from account
holders.Serve as the firstcontact with card holders,assisting customers with
questions and issues regarding their accounts
Teacher, Cornerstone Church and Early Childhood Center
Bear, DE — August 2014 - Present
Teach children,clean classrooms,serve meals,communicate with parents,close
building,conducted parentconferences,prepare bulletin boards,assessed
children,worked with children six weeks to thirteen years of age
Teacher, KinderCare Learning Center
Hockessin,DE — March 2013 - August 2014
Teach children,clean classrooms,serve meals,communicate with parents,close
building,conducted parentconferences,prepare bulletin boards,assessed
children,worked with children six weeks to thirteen years of age
Teacher, Personal Touch ELC
Newark,DE — March 2012 - March 2013
Teach children,clean classrooms,prepare meals,serve meals,communicate
with parents,close building,answered business phone,worked with children s ix
weeks to thirteen years of age
Intern, The Little People CDC
Bear, DE — Jan. 2012 - March 2012
Clean classrooms,prepare meals,lesson plan,assistteacher,worked with ages
one to twelve years of age
Teacher, Hodgson Preschool
Newark,DE — Aug. 2008 - June 2012

2. Clean classrooms,interview parents,prepare meals,lesson plan,ran preschool
for a week, worked with children three and four years of age
Receptionist, Abundant Life Chiropractic
Middletown,DE — July 2007 - Aug. 2008
Answered phones,greeted customers,prepared documents,filed paperwork,
make appointmentreminders,prepare folders,take payments,scheduling on
computer,clean office
Education
Paul M. Hodgson Vocational-Technical High School
High School Diploma — Aug. 2008 - June 2012
Under the early childhood education program
CERTIFICATES
TEC II — June 2013
TEC I — June 2012
CPR/ First Aid — Apr. 11
SKILLS
● Microsoft Office
● Dreamweaver
● Paint Shop
● Able to multi-task
● Committed
● Creative
● High Energy
● Independant
● Organized
● Spanish (some)
● Excellent oral and written communication skills
● Professional phone manner
● Ability to handle customer complaintcalls.
REFERENCES
Available upon request