Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Experienced (15 yrs) IT Operations Manager (ITSM) NOC Manager, Event, Incident, Problem, Change, and Transition Expert.
Industry
Technology / Software / Internet
About
Over 15 years IT Service Operations Management Experience
I will take your individual Engineers and develop a team, increase communication, increase operational efficiency via ITIL methodologies, reduce MTTD, MTTR, remove underlying root causes, stabilize your IT environment, increase customer satisfaction, increase IT responsiveness, decrease the number of Major Incidents, and reducing loss of revenue.
• Created two NOCs from scratch
• Supported $1.3 billion dollar E-Care (electronic doc) Health Care Product
• Negotiated a $24 million dollar contract
• Negotiated KPIs
Expert in Event, Incident, Problem, Change, and Transition Management!
Strong, confident, and experienced leade
Tags
incident management
itil
noc building
itsm
event management
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