This curriculum vitae is for Mustafa Tageldin, who has over 2 years of experience in customer service roles at Expedia.ca in Cairo, Egypt. He has strong skills in travel software/reservations systems like Sabre/GDS, and is fluent in Arabic and English. His experience includes handling customer inquiries, resolving issues with reservations, and dealing with difficult customers professionally. He also has experience in assistant management and IT technician roles.

1. Curriculum Vitae
Personal Details
Name:Mustafa Tageldin
Address:Mohandseen, Cairo, Egypt
Telephone:+(2)01006063025
E-mail:sultantag81@gmail.com
Date of Birth: 20/11/1981
Nationality:British/ Sudanese
Profile
I woulddescribe myself asamotivated, wellpresented,hardworkingpersonand experiencedin
customerservice.Ihave excellentcommunicationskillsandIalwayslike tocarryout my workin a
professionalandefficientmanner. Ilike tothinkIam someone whoworkswell alongside othersand
easyto getalong withasI am a personwhoalwaysstrivestoachieve the higheststandardpossible and
a team playerwhoisalwayswillingtolistenandtake advice.
Key Skills
 Over2 yearsexperience workingin customerservice.
 Computerliterate.
 Strongknowledge of travel softwareandcomputerreservationsystems.
 Sabre/GDSUser
 Fluentin ArabicandEnglish.
 A natural communicator.
 Negotiationandpersuasion.
 Problemsolving.
 Abilitytoworkunderpressure.
 Able tobuild goodrelationshipswithcolleaguesandcustomers.
 Confidentincommunicatingwithawide range of people.
 Organised.
 Creative.
Employment History
Dec 2014 – Present TIER 2 / Expedia.ca– Cairo / Egypt CustomerService
 Actingas a supervisor/Escalationdepartment.
 Sabre/GDSuser.
 Work diligentlytofix anymistakesandsolve problemsforunhappy customer.
 Dealingwithall escalatedcomplaintsandenquiriesefficientlyandeffectively.
 Handlingdifficultandaggressivecustomersina professional manner.

2. Jan 2013 – Dec 2014 TIER 1 / Expedia.ca – Cairo / Egypt Customer Service
 Experience inall aspectsof customerservice.
 Sabre/GDSuser.
 Work quicklytoresolve anyissueswithhotels,flightsoranyotherreservations.
 Providingandsuggestingsolutionstocustomersinapositive manner.
 Dealingwithenquiriesandansweringcallsfromnew andexistingcustomers.
 Dealingwithflight,hotel,carandPackage reservations.
 Searchvacationpackagesso that customersgetthe most value.
 Elite agent/Responsible of Expediacustomerswithgoldmembership.
.
Jan 2011 – Jan 2013 Mondial Trading GroupLtd – Cairo / Egypt Assistant Manager
 Take in and processorders.
 Ensure that the orderstargetsare met.
 Ensure that the qualitystandardsof productsare met.
 Give regularreportsto superiors.
May 2003 – Oct 2004 Farah Development& InvestmentCo.Ltd IT Technician
 Take in and processorders.
 PC Repairs(software).
 PC Installation(HardwareandSoftware).
Education History
April 2010 City of WestminsterCollege –London/ England
EmployabilitySkillsTrainingforSecurity
2006 – 2007 London South Bank University– London / England
BusinessandComputing /Foundation Year
2001 – 2003 Aptech ComputerEducation – Khartoum / Sudan
DiplomainInformationSystemsManagement
1997 – 1999 Khartoum International School – Sudan
SecondarySchool Certificate
Hobbies and Interests
I love travellingandvisitingnewplaces, Ialsolike toplayfootball andenjoyswimming.

3. References available on request