Morphis

's-Hertogenbosch, Noord Brabant Netherlands

Technology / Software / Internet

Morphis provides a multichannel Customer Service Platform: ProcessRunner that ensures a customer focused and efficient handling of customer-facing processes organization-wide, thus improving collaboration between front and back office. 1 application for front office employees, information from multiple back-end systems (Unified Desktop 2.0) multichannel integration of all customer contacts managing on customer value (360° customer profile) boost First Time Right & First Time Resolution (dialogue based process screens) prevent unnecessary call forwarding (workflow - BPM) automatic or manual follow-up actions (automatic) email, text messages or written confirmation all