Partnerships_Between_Workforce_System_Libraries_20100719_won

Effective Partnerships between theEffective Partnerships between the
Public Workforce System and LibrariesPublic Workforce System and Libraries
July 19July 19thth
, 2010, 2:00 pm Eastern, 2010, 2:00 pm Eastern

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Effective Partnerships between the Public Workforce System and LibrariesEffective Partnerships between the Public Workforce System and Libraries
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Featured SpeakersFeatured Speakers
Presenters
 Mamie Bittner, Deputy Director for Policy, Planning, Research and
Communications, Institute of Museum and Library Services
 Oana Amaria, Business Service Coordinator, Office of Employment and Training,
Illinois Department of Commerce and Economic Opportunity
 Mohammed Faheem, Manager, Business Employer Services and Community
Relations, Illinois workNet™ Centers
 John Ericson, Corporate and Small Business Liaison Librarian, Schaumburg
Township District Library, Illinois
 Susan Flessner, Administrative Manager, Workforce Services Division of Will
County, Illinois
 Dianne Harmon, Assistant Director, Joliet Public Library, Illinois
 Dani Crane, Program Manager, Jefferson County Workforce Center, Colorado
 Cindy Phillips, Online and Outreach Library Manager, Jefferson County Public
Library, Colorado
Moderator
 Janet Sten, Chief, Division of Workforce System Support, Office of Workforce
Investment, U.S. Department of Labor, Employment and Training Administration

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ModeratorModerator
Janet StenJanet Sten
Chief,Chief,
Division of Workforce System Support,Division of Workforce System Support,
Office of Workforce InvestmentOffice of Workforce Investment
U.S. Department of Labor,U.S. Department of Labor,
Employment and Training AdministrationEmployment and Training Administration

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Audience Question 1Audience Question 1
 State workforce agency
 State or local workforce investment board
 One-Stop Career Center
 State library
 Local library
 Other (If selected, please specify in the chat)
Are you affiliated with…?

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Goals of the Federal PartnershipGoals of the Federal Partnership
The partnership between ETA and IMLS pursues
two main objectives:
 Sharing data and information (e.g., locations, LMI,
course offerings) between the workforce system and
public libraries and
 Publicizing and encouraging successful partnerships at
the state and local levels.
 Both objectives advance the Secretary of Labor’s goal of
Good Jobs for Everyone as well as the acquisition of 21st
Century skills, a topic of particular focus for IMLS.

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Federal Activities to DateFederal Activities to Date
 ETA issued TEN 50-09 outlining our partnership and
highlighting promising partnerships
 Added library locations to America’s Service Locator (
www.servicelocator.org)
 ETA and IMLS are disseminating information on the value of
workforce-library partnerships on our respective virtual
communities of practice (Reemployment Works! and
Project Compass), as well as at conferences and other Web
sites
 IMLS sponsored a nationwide effort to train librarians on
employment services through regional workshops for state
librarians, development of curricula, online learning and other
means

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Federal Planned ActivitiesFederal Planned Activities
 Training for librarians on national workforce
electronic tools on August 11
– CareerOneStop (www.careeronestop.org)
– O*Net (http://online.onetcenter.org)
 Highlighting partnership examples received
from you on the Reemployment Works!
Community of Practice (
http://reemploymentworks.workforce3one.org)

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Types of Workforce-LibraryTypes of Workforce-Library
PartnershipsPartnerships
 Highlight of workforce system-library partnerships:
– Joint locations
– Training library staff on workforce system resources and job
search services
– Direct service delivery by workforce system professionals to
library patrons
– Use of library spaces to hold workforce system-sponsored
events (e.g., career fairs)
– Common sponsorship and operation of mobile career
centers
– Other partnerships (e.g., entrepreneurship support in
Southwestern Michigan)

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Audience Question 2Audience Question 2
 Joint location
 Training library staff
 Sharing labor market information
 Direct service by workforce professionals to library patrons
 Joint participation in wider community partnerships (e.g., with economic
development agencies)
 Mobile career centers
 Small Business Development
 Use of library spaces to hold events sponsored by workforce system entities
 Signing memoranda of understanding
 Other (specify in chat)
 None (that’s why I am here)
If you already have a partnership what is it?
(Select all that apply)

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 Institute of Museum and Library Services
 State of Illinois
 Jefferson County, Colorado
 Interaction and Q&A
AgendaAgenda

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PresenterPresenter
Mamie BittnerMamie Bittner
Deputy Director, Policy, Planning, Research andDeputy Director, Policy, Planning, Research and
CommunicationsCommunications
Institute of Museum and Library ServicesInstitute of Museum and Library Services
Presenter/
Moderator
picture here if
available

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Institute of Museum and LibraryInstitute of Museum and Library
ServicesServices
 The Institute’s mission is to help build
the capacity of libraries and museums:
To connect people to information and
ideas
 The Institute is the federal voice for the nation’s
123,000 libraries and 17,500 museums.

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ServicesServices
 Through grant-making, convening, research, and
publications, the Institute builds the capacity of
museums and libraries to serve the public. We
– sustain cultural heritage and knowledge;
– enhance learning and spur innovation; and
– support professional training so the staff of libraries
and museums can be leaders in their communities.

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ServicesServices
June 25: IMLS and DOL ETA announce
partnership

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Opportunity for All: How the American PublicOpportunity for All: How the American Public
Benefits from Internet Access at U.S. LibrariesBenefits from Internet Access at U.S. Libraries
 Based on the first large-scale study of
– who uses public computers and Internet access in public
libraries,
– the ways library patrons use this free technology service,
– why they use it, and
– how it affects their lives.
 Conducted by the University of
Washington Information School
 Funded by the Bill & Melinda
Gates Foundation and IMLS

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Findings fromFindings from Opportunity for AllOpportunity for All
 More than 77 million people over the age of 14 used a
library computer last year.
 30 million people used library computers to help address
career and employment needs.
 Among these users, 76 percent reported that they searched
for jobs online.
 Among job seekers, 68 percent went on to apply for a job or
submit a resume.
 23 percent used library computers to receive job-related
training.
 3.7 million people reported finding work using a library
computer.

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Findings from FY2008Findings from FY2008
Public Libraries SurveyPublic Libraries Survey
 Circulation per capita has
also generally increased
during the past 10 years,
increasing by 19.7 percent
since FY1999
 Library visitation per capita has steadily increased over the
past 10 years.
 The availability of Internet terminals has nearly doubled over
the past 10 years in response to patron demand.

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Project CompassProject Compass
 An innovative IMLS-funded project linking
libraries nationwide to share strategies for
helping unemployed patrons find work.
 Launched by OCLC WebJunction and the
State Library of North Carolina,
 Project Compass features:
– four regional summits for state library officers to share best
practices on meeting the workforce needs of their communities.
– an online hub to help librarians share ideas and resources
designed to help get their communities fully employed.
www.webjunction.org/workforce-resources

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What do libraries offer?What do libraries offer?
 Internet access
 Trusted and welcoming spaces
 Convenient hours and
locations
 Librarians trained as
knowledgeable information
navigators Saguache County Public Library,
Saguache, Colorado

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State Library AdministrativeState Library Administrative
AgenciesAgencies
 Have a question about how to work with
libraries in your state?
– The state librarian is your “go to” person.
– Contact information for every state librarian:
www.imls.gov/programs/libraries.shtm
 Additional workforce resources:
www.imls.gov/about/workforce.shtm

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PresenterPresenter
Oana AmariaOana Amaria
Business Service Coordinator, Illinois workNetBusiness Service Coordinator, Illinois workNet
Illinois Department of Commerce and EconomicIllinois Department of Commerce and Economic
Opportunity, Office of Employment and TrainingOpportunity, Office of Employment and Training
Presenter/
Moderator
picture here if
available

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What’s in It for You?What’s in It for You?
Illinois
workNet™
Fostering Library
Partnerships

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Illinois workNet™Illinois workNet™
Fostering Library PartnershipsFostering Library Partnerships
Agenda
State of Illinois —Illinois Department of Commerce and Economic
Opportunity statewide programs and policy aimed at fostering local
partnerships such as libraries.
Illinois workNet.com —Statewide resources available to all local
Workforce Investment Areas to Support development of local
partnerships and access to resources for partners, libraries, and
community members.
Local Workforce Investment Areas (LWIA)/ Local Workforce
Investment Boards (LWIB) —Supports partnerships and interactions
with libraries
Local Libraries —Partnerships with LWIA/LWIB and how they provide
workforce development resources to their community.

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Overview of State andOverview of State and
Local PartnershipsLocal Partnerships

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DCEO—Is the foundation of Workforce Investment Act (WIA) and ARRA grants,
policy, and services; investing in statewide resources aimed at increasing
access to the workforce system.
Illinois workNet.com —Portal and program provides the context of the statewide
workforce system branding, resources both state and local, and training use by
LWIAs, partners, and the citizens of Illinois.
LWIA & LWIB—Receive DCEO grants, implement regional employment and
training service programs available to their communities, seek and manage
local partnerships both mandated and other community partners including
libraries.
Local Libraries —Partner with LWIAs to provide their staff and patrons easy
access to workforce development resources and training.
Together, this structure fosters partnerships aimed at increasing access to
resources and services and developing a community of users!
Overview of State andOverview of State and
Local PartnershipsLocal Partnerships

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Community of UsersCommunity of Users

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Background & ResourcesBackground & Resources
Illinois workNet provides free access for library
staff:
 Training - Certified Illinois workNet Advisor Online
Course and access to webinars on topics such as
using social media with job services
 Outreach - Resource Room Starter Kit – mouse
pads, door decal, quick tips, posters, customizable
materials for print and paper, link to us
 Workforce Professional Resources – Access to
pathway where guidance, worksheets, videos,
archived training, forums, monthly newsletter, and
other information is available

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Background & ResourcesBackground & Resources
Illinois workNet (http://www.illinoisworknet.com)
provides free access to statewide portal providing
resources for patrons to achieve employment and
training goals:
 Learn about skills and interests
 Job preparation steps
 Connect to training opportunities
 Find job openings
 Local work support services
 Find local partners, including libraries, in their
community
 And more…

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PresentersPresenters
Mohammed FaheemMohammed Faheem
Manager, Business Employer ServicesManager, Business Employer Services
and Community Relationsand Community Relations
Illinois workNet CentersIllinois workNet Centers
John EricsonJohn Ericson
Small Business Liaison LibrarianSmall Business Liaison Librarian
Schaumburg Township District LibrarySchaumburg Township District Library

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Local Workforce Investment AreasLocal Workforce Investment Areas
Partnerships and InteractionsPartnerships and Interactions
LWIA 8:
 Connect customers to library workshops—
Monthly workshops are hosted by local libraries and
facilitated by Illinois workNet Center Volunteers.
 Over 3200 people attend the Power Employment
Workshops.
 Now partnering with 7 local libraries.
 102 Volunteers since February of 2009; of which
66 have found jobs through these partnership
networking opportunities
 30-35 active volunteers
 Schaumburg Library Job Fair—27 employers and
1200 job seekers participated in the job fair.
 Utilizing Social Media for Outreach –”
Job Search Strategies—Rewriting the Paradigm”
YouTube Video.
 Creative Solution—Cutting costs with
Library/Workforce Partnerships “Library, workNet
may merge office space to cut costs, offer services”
article.

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Dianne HarmonDianne Harmon
Assistant DirectorAssistant Director
Joliet Public LibraryJoliet Public Library
Susan FlessnerSusan Flessner
Administrative ManagerAdministrative Manager
Workforce Services Division of WillWorkforce Services Division of Will
CountyCounty

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Local Workforce Investment AreasLocal Workforce Investment Areas
Partnerships and InteractionsPartnerships and Interactions
LWIA 10:
 Workforce Division of Will County Library
Partnership includes:
 Free WinWay Resume software for public
use to participating libraries through an
ARRA grant.
 Job search workshop curricula, and job
readiness training for library staff.
 A total of 17 libraries in Will County,
including the 10 participating with the
Mobile Workforce Center.
 The Mobile Workforce Center—Mobile
computer lab with 11 computers and staff that
travel daily to assist individuals that may not
have access to computers or work readiness
services.
 In PY 2010 the MWC made 281 visits
throughout Will County and served 1661
customers.

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Cindy PhillipsCindy Phillips
Online and Outreach Library ManagerOnline and Outreach Library Manager
Jefferson County Public LibraryJefferson County Public Library
Dani CraneDani Crane
Program ManagerProgram Manager
Jefferson County Workforce CenterJefferson County Workforce Center

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After this presentation you will know:
–Why we collaborated
–How the eTrain was created
–How we are using the eTrain
eTrain – A Collaborative ProjecteTrain – A Collaborative Project
Jefferson County Public Library & the Jefferson County Workforce CenterJefferson County Public Library & the Jefferson County Workforce Center

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The eTrainThe eTrain
Why we collaboratedWhy we collaborated
 Common users
 Shared objectives
 Objectives for each
agency
 Need to expand services beyond current
facilities
 Funds available from Workforce Center

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How we created the eTrainHow we created the eTrain
 Locating and renovating used vehicle
 Identifying other resources needed
 Contractual relationship with partner
 Lessons learned

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How we are using it nowHow we are using it now
 Sustainability
 Classes offered
 Non-profit agencies visited
 Using at libraries
 What’s next

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Please enter your questions into the chat windowPlease enter your questions into the chat window
and one of our presenters will try to respond!and one of our presenters will try to respond!
Question and Answer PeriodQuestion and Answer Period

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ResourcesResources
 Reemployment Works! (
http://reemploymentworks.workforce3one.org) Community of
Practice (CoP) is a repository of information and resources
devoted to reemployment, aimed at policymakers and
practitioners. It is housed on Workforce3 One
, ETA-sponsored e-
learning and information-sharing portal. Currently, the CoP
features resources on workforce-library partnerships.
 Project Compass (http://www.webjunction.org/project-compass
), an online virtual community for library staff focused on
providing employment-related services and developed by
WebJunction through a grant from IMLS.
 Training and Employment Notice 50-09 on workforce-library
partnerships contains many more examples of collaborations
around the country.

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ResourcesResources (cont’d)(cont’d)
 IMLS workforce resources,
www.imls.gov/about/workforce.shtm
 Contact information for state librarians,
www.imls.gov/programs/libraries.shtm
 Illinois workNet Workforce Professionals Pathway, http://
www.illinoisworknet.com/vos_portal/advisors/en/Home
 Illinois workNet page on libraries,
http://www.illinoisworknet.com/vos_portal/advisors/en/Resources
 Link to eTrain information on Jefferson County, Colorado
Library Web site, http://jeffcolibrary.org/locations/eTrain.html

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Speakers’ Contact InformationSpeakers’ Contact Information
Janet Sten
 Website: www.doleta.gov
 Email: sten.janet@dol.gov
 Phone: (202) 693-3045
Mamie Bittner
 Website: www.imls.gov
 Email: mbittner@imls.gov
 Phone: (202) 653-4630
Oana Amaria
 Website: www.illinoisworknet.com
 Email: oamaria@illinoisworknet.com
 Phone: (312) 814-3467
Mohammed Faheem
 Website: www.illinoisworknet.com
 Email: mfaheem@worknetncc.com
 Phone: (847) 437-9425
John Ericson
 Website: www.stdl.org
 Email: jericson@stdl.org
 Phone: (847) 923-3334

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Speakers’ Contact InformationSpeakers’ Contact Information
Dianne Harmon
 Email: dharmon@joliet.lib.il.us
 Website: www.joliet.lib.il.us
 Phone: (815) 740-2679
Dani Crane
 Website: http://www.jeffcoworkforce.org/
 Email: dcrane@co.jefferson.co.us
 Phone: (303) 271-4719
Cindy Phillips
 Website: http://jeffcolibrary.org/index.html
 Email: cindy.phillips@jeffcolibrary.org
 Phone: (303) 275-2226
Susan Flessner
 Website: www.jobs4people.org
 Email:
sflessner@willcountyillinois.com
 Phone: (815) 727-4444 ext:124

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Share Your Ideas with Your Peers!Share Your Ideas with Your Peers!
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strategic plans, models,
innovations, resources, and
ideas!
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Stay Informed, Get Connected!Stay Informed, Get Connected!
Workforce3
One:
 Communities of Practice
 Recovery Clearinghouse
 Live and Archived Webinars
 Podcasts
 Monthly Newsletters
 Thousands of User-Generated Resources!
For more information about the Workforce
Investment System:
 Visit www.careeronestop.org
 Call 1-877-US2-JOBS

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