HR Scorecard

1. 1
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Developing
HR Scorecard

2. 2
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HR
Strategy
Map

3. 3
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Drive Long term
Shareholder Value
Enhance ROI of HR Strategic
Initiatives
Develop Internal HR
Capabilities
Develop Strategic
Employee
Competencies
Deploy HRIS System
HR Strategy Map
Financial
Internal
Customers
HR Internal
Process
Learning
Create Positive Work
Environment
Enhance “Internal
Customer” (Employee)
Satisfaction
Enhance Employee
Productivity
Apply Excellent
Recruitment
Process
Optimize
Performance
Management System
Implement Best
Talent Management
Practices

4. 4
visit: www.exploreHR.org
HR
Scorecard

5. 5
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Drive Long term
Shareholder Value
HR Scorecard
Strategic Objectives Key Performance Indicators
• Shareholder value
• Shareholder value growth
• ROI of HR Strategic Programs
and Initiatives
Enhance ROI of HR
Strategic Initiatives
Enhance Employee
Productivity
• Profit per Employee
• Revenue per Employee

6. 6
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HR Scorecard
Strategic Objectives Key Performance Indicators
• Ranking in “Best Place to WorkAnnual
Survey” (conducted by Fortune
Magazine)
• % of Employee Turn Over
• Employee Satisfaction Index
Create Positive
Work Environment
Enhance “Internal
Customer” (Employee)
Satisfaction

7. 7
visit: www.exploreHR.org
HR Scorecard
Strategic Objectives Key Performance Indicators
Develop Strategic
Competencies
Apply Excellent
Recruitment Process
• Average lead time to recruit employees
• Recruiting cost per employee
• Performance of New Recruits during
the First Two Years of Employment
• Average Lead Time to Develop Strategic
Competencies
• Average Lead Time to Close Strategic
Competencies Gap
• % of Strategic CompetenciesAvailable
within the Organization

8. 8
visit: www.exploreHR.org
HR Scorecard
Strategic Objectives Key Performance Indicators
Optimize Performance
Management System
Implement Best Talent
Management Practices
• Number of Qualified Talents per
Strategic Positions
• Progress of Talent Development Plan
(actual vs. plan)
• % of Senior Managers who Have Been
Promoted Internally
• Average CompetencyAssessment
Scores
• Number of Performance Feedback
Session Conducted per Year

9. 9
visit: www.exploreHR.org
HR Scorecard
Strategic Objectives Key Performance Indicators
Develop Internal HR
Capabilities
Deploy HRIS System
• % of HR Employees who Develop
Individual Development Plan
• % of HR Employees who Fully
Execute Their Individual
Development Plan
• Progress of HR Portal
Implementation (actual vs. plan)
• Accuracy Level of HR Database

10. 10
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Template
“Performance
Scorecard
Table” for HR
Manager

11. 11
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Template : KPI Table for HR Manager

12. 12
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Template : KPI Table for HR Manager
Key result areas are the
main goals that HR
manager needs to
accomplish. In this sample,
we have four key result
areas.

13. 13
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Template : KPI Table for HR Manager
• Key performance
indicators are
measurable indicators
used to evaluate your
performance level
• Every Key Result Areas
must have at least one
KPI.
• Total number of KPIs
shoud be 8 – 10 items.

14. 14
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Template : KPI Table for HR Manager
Weight of each KPI
should be defined.
Weight of KPI is
determined based
on the scale of
priority. Total weight
should be 100.

15. 15
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Template : KPI Table for HR Manager
Targets are
defined based
on historical
data and
future
expectations.
Targets can
be
percentage,
number, or
score –
depending on
the type of
KPIs.

16. 16
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Template : KPI Table for HR Manager
Actual is the actual
results. Or target
achievements.
We should develop
reporting system to
capture these results.

17. 17
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