According to SPI research, services process maturity can help organizations gain up to 54% higher average revenue per employee.  But mature process need to be enabled and automated with tools.  In this webinar, you will learn how Microsoft Dynamics Project Service, a holistic professional services solution tightly integrated with Office 365, helps professional services teams automate mature processes and increase collaboration across teams – ultimately increasing profitability.

1. Reimagine Business Productivity
Grow Profitability with Microsoft Project Service Automation (PSA)
A better way to manage resources, client expectations & increase margins
Project and Business Productivity
Solutions Built for the Microsoft Cloud

2. The RISE
of theCustomer
Economy of project-based,
people-centric, services
businesses.
Age of Manufacturing
Mass manufacturing makes industrial
powerhouses successful.
Age of Distribution
Global connections & transportation
systems make distribution key.
Age of Information
Connected PCs & supply chains mean
those who control information flow
dominate.
Age of the Customer
Empowered buyers demand a new
level of customer obsession.

3. Project
Now an economy of project-based,
people-centric, services businesses
Globalization, centralization,
modernization and streamlining operation
Clients demand greater predictability,
accountability and value for their services
spend
Often a hodge-podge of point solutions,
spreadsheets and email.
Service Market Trends
More than half of service projects are fixed
fee/time.
Diverse workforce across a variety of
generations and cultures.

4. Professional Services Roles
PMO
“I need to make
sure our projects
are on track and
on budget –
meeting revenue
goals.”
Resource
Manager
“How can I staff
our projects and
keep my team
happy?”
Team
Members
“I need to ensure
my customer is
happy AND meet
my targets!”
Practice
Director
“Is my practice
profitable – and
are my
customers
happy?”

5. Information Silos
Segregated
Workforce
Complex
Environment
Confused and
Unhappy Employees
No Consistent
Processes
Lost Productivity
Communication
Barriers
Ineffective Ways of
Working
Low Engagement
High Turnover
Low Response
Times
The Impact of Disconnected
Processes & Systems

6. Process maturity drives business performance
SPI Research analysis for Microsoft based on 2016 Professional Services Maturity™ Benchmark study data for 257 organizations with
over 100 employees and an average size of 1,315 employees.
“Maturity is determined through
alignment
and focus within and
across functions.”
Top 5% Best-of-the-Best
organizations show
31% profit
as opposed to 2% for the
bottom 55%
Level 1 Level 2 Level 3 Level 4 Level 5

7. Project Service Automation
Solution Overview

8. COO /
Practice Director
Account
Manager
Resource
Manager
Project
Manager
Team
Member
End
Customers
Project
planning
Resource
management
Team
collaboration
Customer
billing
Analytics and
integration
Opportunity
management
Time and
expenses
Mobile Cloud Global
...

9. Common application platform: PowerApps, Microsoft Flow, Common Data Model
Microsoft AppSource
Microsoft Dynamics 365
Single System of Customer Engagement

10. Demo

11. PSA Benefits

12. Performance and process maturity are tightly
linked
Level 5
Level 4
Level 3
Level 2
Level 1
30% 25% 25% 15% 5%
Bid-to-Win Ratio (per 10 bids) 3.70 4.28 5.64 5.57 5.97
Deal pipeline relative to quarterly Bookings forecast 147% 165% 194% 210% 263%
Employee Billable Utilization 63.2% 70.1% 73.1% 81.1% 77.9%
Projects Delivered on Time 63.5% 74.1% 79.0% 84.2% 91.3%
Annual Revenue per billable consultant (k) $116 $192 $219 $239 $252
Annual revenue per employee (k) $101 $141 $185 $189 $210
Project Margin 23.3% 29.9% 37.0% 42.9% 36.8%
Earnings Before Income Taxes, Depreciations &
Amortization (EBITDA)
2.4% -1.1% 7.1% 18.7% 30.9%
At Level 4 the organization has implemented structured business processes and utilizes integrated information systems to assure there is “one view of the business.”
“Maturity is determined through alignment
and focus both within and across
functions.”
Source: SPI Research analysis for Microsoft based on 2016 Professional Services Maturity™ Benchmark study data for 257 organizations with over 100 employees and an average size of 1,315 employees.

14. Wrap Up

15. Tivitie is a Full-Service Project & Business
Management Solution Provider
 Experienced: 20+ Years of Microsoft Business Consulting
 Fast: Pre-built Business Solution Apps
 Low Risk: Online SaaS and IaaS Solutions
 Proven: Built on Microsoft Cloud Technology
Gold Certified Partner | Cloud Solution Provider | P-Seller

16. ONE-STOP-SHOP FOR A SUCCESSFUL PROJECT SERVICE DEPLOYMENT
Your dedicated partner in maximizing work productivity and creating the shortest path to value

17. HealthcareEngineersConsultancy
Non-Profit
Marketing
Legal
IT Services
Architects Accounting
ONE SIZE FITS ALL? ABSOLUTELY NOT
BEST PRACTICES? YES.

19. • FREE – PSA Assessment & Roadmap
• FREE – Trial of Project Service
Contact info@tivitie.com to schedule a live 1:1 demo to see how
Project Service and Tivitie Connect can work for you!

20. Michelle Manimtim
www.tivitie.com
Connect with Us:
Learn More:
Tivitie www.tivitie.com
Project Service www.tivitie.com/psa
Webinars www.tivitie.com/webinars
Matthew Willey