New research among members of MyCOPDTeam, the social network for people diagnosed with COPD, reveals perceptions of, experiences with, and preferences for telehealth during COVID-19.

1. 1
MyCOPDTeam Members’ Attitudes
Towards Telehealth During the
COVID-19 Pandemic

2. 2
Research Goals and Methodology
MyCOPDTeam fielded an online survey with members to better understand
their attitudes and experiences with telehealth since the pandemic has begun.
The survey fielded from July 14, 2020 to July 21, 2020. A total of 263
individuals with COPD who live in the United States completed the survey.

3. 3
Prior to the Pandemic, 47% Were Aware of Telehealth; Now 89% of
Respondents Have Heard of It
During the COVID-19 pandemic, some doctors and nurses are conducting remote appointments with
patients via videoconferencing over e internet on a computer, mobile phone or tablet. This type of
remote or virtual doctor appointment is referred to as telehealth or telemedicine services. Have you
heard of telehealth (or telemedicine) services? (Sample size=263)
47%
89%
Prior to pandemic Since pandemic began
Awareness of Telehealth Services

4. 4
Prior to the Pandemic, Just 11% Had Used Telehealth; Since the Pandemic
47% Have Used It
Had you ever used telehealth services before the COVID-19 pandemic began in the United States (i.e. before
March of this year)?
Have you used telehealth services since early March (around when the COVID-19 pandemic began)?
(Sample size=234)
12%
47%
Prior to pandemic Since pandemic began
Usage of Telehealth Services

5. 5
Those Who Have Used Telehealth Are More Likely to Use It in the Future
(52%) Than Those Who Have Not Tried It (39%)
Assuming that it is available to you and covered by insurance, how likely are you to use telehealth in the future
after the COVID-19 pandemic is over? (Sample size=111, 119)
39%
52%
Among people who have not used telehealth
since pandemic began
Among people who used telehealth since
pandemic began
Likelihood to Use Telehealth in the Future

6. 6
Two-Thirds Who Have Used Telehealth Say They Are Comfortable With It
6% 4%
24% 22%
45%
1 - Not at all
comfortable
2 3 - Neutral 4 5 - Very
comfortable
Comfort Level With Telehealth
Thinking about all telehealth appointments in the past few months, how comfortable were you using
telehealth services? (Sample size=109)
67%

7. 7
35%
32% 33%
Primary care provider(s) Specialist(s) Both
MyCOPDTeam Members Used Telehealth for Primary Care Providers and
Specialists
When you used telehealth services after the start of the COVID-19 pandemic, was your
appointment(s) with primary care providers, specialists, or both? Please select all that apply.
(Sample size=110)
Doctors “Seen” With Telehealth Services

8. 8
39%
28%
23%
10%
One Two Three or four Five or more
61% Have Had Two or More Telehealth Appointments
Approximately how many telehealth appointments have you had since the COVID-19
pandemic began? (Sample size=111)
Number of Telehealth Appointments From March through July

9. 9
63%
18%
14%
11%
Mobile phone Tablet Laptop Desktop computer
Almost Two-Thirds Have Used a Mobile Phone for These Appointments
What device have you used for your telehealth appointment(s)? Please select all that apply.
(Sample size=111)
Devices Used for Appointments

10. 10
Almost All Are Conducting Telehealth Appointments With a Primary Care
Doctor & Specialists They Have Seen Before
Which best describes this primary care telehealth appointment(s)? Please select all that apply.
(Sample size=75)
Which best describes this specialist telehealth appointment(s)? Please select all that apply.
(Sample size=70)
Previously Seen That Doctor
85%
77%
Seen that primary care provider before Seen that specialist before

11. 11
Three-Quarters Are Satisfied With Their PCP Telehealth Appointment
3% 5%
21%
16%
55%
1 - Not at all
satisfied
2 3 - Neutral 4 5 - Very satisfied
Satisfaction With Primary Care Telehealth Appointment
How satisfied are you with your telehealth experience with the primary care provider? (Sample
size=75)
71%

12. 12
62% Are Satisfied With Their Specialist Telehealth Appointment
7% 6%
25% 23%
39%
1 - Not at all
satisfied
2 3 - Neutral 4 5 - Very satisfied
Satisfaction with Specialist Telehealth Appointment
How satisfied are you with your telehealth experience with the specialist(s)? (Sample size=71)
62%

13. 13
Statements respondents reacted to:
1. Is more convenient for me
2. Is easier for me
3. Is safer for me
4. Provides a more thorough examination
5. Is better for urgent concerns
6. Is better for routine matters such as checking in, refilling prescriptions, or getting
referrals
7. Feels more personal
8. Feels like the provider listens to me, and I have their full attention
9. Results in clearer next steps
10. Gives me the answers or information that I need
11. Leaves me feeling that I have unanswered questions or concerns
We Asked, “Do These Statements Apply More to In-person or Telehealth
Appointments?” About 11 Different Statements (Full Text Below)

14. 14
We Asked, “Do These Statements Apply More to In-person or Telehealth
Appointments?” About 11 Different Statements
Respondents could choose:
 Telehealth (% shown in orange on next slide)
 No difference (% shown in gray on next slide)
 In-person, in office (% shown in blue on next slide)
While you may not have used telehealth services previously, please think about the experience of seeing a
health care provider in person at an office and what you think it would be like to see a provider via
telehealth and done remotely. Do these statements apply more to in-person or telehealth appointments?

15. 15
3%
9%
13%
16%
19%
19%
28%
59%
59%
64%
68%
9%
18%
59%
50%
23%
41%
59%
32%
29%
18%
17%
88%
73%
28%
34%
58%
40%
14%
10%
13%
18%
14%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Provides a more thorough exam
Feels more personal
Gives answers/info I need
Results in clearer next steps
Is better for urgent concerns
Provider listens /have their full attention
Feeling unanswered questions/concerns
Is better for routine matters
Is safer for me
Is easier for me
Is more convenient for me
Telehealth No difference In-person at office
Those Who Have Tried Telehealth Before Think Convenience, Easier, Safer
and Better for Routine Matters Are Benefits of Telehealth vs. In-person
Do these statements apply more to in-person or telehealth appointments? (Sample size=111)
Statements That Apply More to In-person Appointments vs. Telehealth
Among Those Who Have Tried Telehealth Before

16. 16
6%
5%
9%
9%
13%
18%
32%
32%
36%
36%
36%
9%
14%
28%
35%
35%
14%
21%
45%
23%
28%
30%
85%
81%
64%
57%
53%
68%
47%
22%
41%
36%
35%
0% 20% 40% 60% 80% 100%
Provides a more thorough exam
Feels more personal
Provider listens /have their full attention
Results in clearer next steps
Gives answers/info I need
Is better for urgent concerns
Is easier for me
Feeling unanswered questions/concerns
Is more convenient for me
Is better for routine matters
Is safer for me
Telehealth No difference In-person at office
Those Who Have Not Tried Telehealth Before Are Much Less Likely to See
Positives for Telehealth vs. In-person Appointments
Statements That Apply More to In-person Appointments vs. Telehealth
Among Those Who Have Not Tried Telehealth Before
Do these statements apply more to in-person or telehealth appointments? (Sample size=152)