1. Employee Details
Person entering the compliment Natalie Alibek (RETAIL DISTRIBUTION)
Is the compliment about an individual or team? Individual
Is the compliment about you? No
Who is the compliment about? Michael Herlihy (RETAIL DISTRIBUTION)
Leadership Value displayed
Leadership Value(s) displayed:
Compliment Type
What was the compliment for? Service - Assistance beyond expectation
Service - Listening/Understanding (Empathy)
Service - Professionalism
Service - Responsiveness/timeliness
Compliment details Dear Michael, Do you know how great it is to arrive home after a long day
of addressing Cyclone Marcia claims and have your husband over the
moon with how "amazing Allianz is"? I get used to hearing that from
customers, but not necessarily from my spouse. You have a very satisfied
customer and advocate for you in my husband and from his description of
how professional, helpful and friendly you were, I can understand why.
Thank you so much for assisting us with our family policies and for being
so fantastic in how you take care of customers. It is good for him to
experience how great Allianz is himself so it is not just me at home who is
the Allianz advocate! Thank you for an outstanding Allianz experience for
our family!
Attachment added ? No
Claim/Policy details Lori Callahan,General Manager Claims
Would the customer recommend Allianz to others? No
Feedback Source
What type of customer gave the compliment? Policy Holder
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Page 1 of 1Customer Compliment for Michael Herlihy (IMVH)
27/04/2015http://allianzintranet/apps/CustomerCompliments.nsf/docs/8E4434FBCE33DFD1CA...