The document summarizes updates from various student information system vendors. It discusses trends toward mobile-friendly and cloud-based systems that can better serve non-traditional students. Vendors are focusing on customer relationship management, analytics, and integrating functions like recruiting, advising and alumni engagement. Major vendors are rewriting interfaces for responsive web design, and transitioning products to new platforms with more frequent updates and flexible hosting options.

1. What's the Latest in SIS
Developments?
Presented by: Mike Burke, Harvard University
Tuesday, April 14, 2015 1:00 PM - 2:00 PM
Session ID 3210

2. AACRAO – Baltimore 2015 Session ID: 3210
Introduction
• Vendor Landscape
• New Players
• Trends across the landscape

3. AACRAO – Baltimore 2015 Session ID: 3210
Learning Outcomes of this session:
• Vendor updates & product roadmaps
• Trends
• Software
• Infrastructure

4. AACRAO – Baltimore 2015 Session ID: 3210
Disclaimers!
• You are the experts
• Uneven communication with vendors
• Focus on major US providers
• Tribal, Unit4, SAP worth checking out

5. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates

6. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Focusing their strategy around the
“Super Storm” drivers in higher
education:
• Competition
• Delivery
• Funding
• Outcomes
• Combining CampusVue SIS with
Talisma CRM into one solution:
• CampusNexus Student
• Integrates with Finance, HR & Payroll

7. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Manages critical functions across
your institution
• Strategic Enrollment Management
• Academic Management
• Student Engagement & Outcomes
• Reporting & Analytics
• Leverages multiple term structures
• Standard Term
• Non-standard Term
• Nonterm

8. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Major Focus:
• CRM platform for:
• Recruiting
• Student retention & success
• Advancement
• Across all three Ellucian
ERPs

9. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Banner:
• All modules on XE platform
• New user interface
• All by the end of 2016; nearly two
years ahead of schedule
• Will be off of Oracle forms

10. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Elevate
• Designed for continuing
education and workforce
development providers
• SaaS solution that integrates with
the Ellucian ERPs
• Flexible enrollment
• CRM capabilities

11. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates • Comprehensive solution from
prospect to alumni/donor
• Includes HR and payroll specifically
designed for higher education
• Includes components not common in
some other systems:
• Competency-based education
• Narrative evaluations
• Student trouble alerts
• Continuing education

12. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates • Rules-based and variable driven
• Reconfigure without the need of a
programmer
• All clients are on the same version
• 3-4 updates per year
• Client enhancements made
available to all clients as base
product

13. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates • 98% of support requests addressed
within 8 hours
• Support and web tool upgrades
included despite lower cost

14. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Undergoing a significant refresh
of their systems and especially the
student experience
• Mobile first principle; user
experience is the focus
• Responsive web design
• Both EX and JICS interfaces
for students will be rewritten
• Started with student advising,
releasing in May

15. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• CRM system is based on
Salesforce
• Recruitment module on the market
for a year
• Advancement next;
• Ultimately all modules
• New web reporting tool aiming to
free up registrar from this task
• Offer hosting and on-premises (a
third of their clients hosted

16. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• New JX platform is the next
generation of CX
• Not a SAAS
• Some market reluctance about
SaaS
• Customizable, Java based
• Geared towards larger institutions

17. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates • Cloud administrative solutions
for Higher Ed
• Financials, Research,
Continuity Planning
• Future products: Student, HR
• Over 100 Higher Ed cloud
customers
• Open Source

18. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Built for Higher Ed by Higher Ed
from scratch
• Continually enhanced (like
Google)
• No costly & disruptive upgrades
• Highly configurable
• No hardware and software on
campus

19. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• This Fall
• Curriculum Management
• Up next...
• Enrollment
• Admissions
• Planning
• Financial Aid
• Student Accounts

20. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Student Cloud concepts:
• Provide a complete and modern
student experience
• Make it easy for everyone to use on
every device
• Support changing education models
• Promote success with flexible
enrollment and assessment
capabilities
• Target launch 2015 & 2016

21. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates • Student Cloud Strategy:
• Simplicity
• Easily access essential information and
actions to support your work
• Mobility
• Take advantage of UIs that are
optimized for wherever and however you
work.
• Extensibility
• Configure and extend the user
experience to best map to your
institution’s identity and fit your
business processes.

22. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Major CS focus for v9.2/beyond:
• Responsive UI pages across
multiple modules for mobile and
desktop
• Continuous delivery model to
ease upgrade paths
• Selective adoption and keep
customizations
• Assuming 2015 launch, three
years to plan for upgrade to 9.2

23. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• 100% web based platform
• Built-in reporting, financial
aid, and mobile solutions
• Offer their entire, integrated
solution; no piecemeal
licensing

24. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Future Direction (Mosaic)
• Mobile first principle; touch
sensitive design
• Supporting continuing and non-
traditional model
• SaaS solution with automatic
updates
• Focus on delivering APIs
• Tight social media integration

25. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Implementation
• They stand the whole thing
up at once
• Minimal professional
services engagement
• You get everything, which
decreases implementation
and integration complexity

26. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Started from scratch to
leverage the disruptive
innovation of the cloud
• Beginning with a clean sheet of
paper, not encumbered with
clients on multiple releases
• All customers on same version
• Currently ahead of schedule in
development

27. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• Differentiators:
• Mobile first
• Cloud delivery
• Configurable business
processes based on industry
best practices
• Built in actionable analytics

28. AACRAO – Baltimore 2015 Session ID: 3210
Vendor Updates
• In market now:
• Recruiting
• Pieces of Admissions and Records
• Major features:
• Academic Foundation – allows for
timeless terms
• Ability to track recruiting and
admissions effectiveness back to a
particular student, event or campaign
• Built in portfolios

29. AACRAO – Baltimore 2015 Session ID: 3210
Trends & Synthesis
• Mobile/Touch
• Cloud
• SaaS
• Engagement (CRM, social media, interventions)
• Analytics
• Non-traditional students & CBE

30. AACRAO – Baltimore 2015 Session ID: 3210
Summary
• Vendors reacting to market drivers such as
mobility, cloud hosting, and serving non-
traditional students
• Still to be determined whether SaaS is going to
be the disruptive force many claim it to be

31. AACRAO – Baltimore 2015 Session ID: 3210
Thank You!
Mike Burke
mikeburke@fas.harvard.edu
Please complete the session evaluation using the
AACRAO mobile app or the paper form provided in
your registration packet.
Session ID 3210