1. MELISSA BUSTOS BARQUERO
Santa Ana, San José, Costa Rica
Céd: 1-1061-0709 / Cel: (506) 8830-0940
melibustosb@gmail.com
cr.linkedin.com/in/melissa-bustos-44883798
PROFESSIONAL SCOPE:
Professional with masters degree and 12 years of experience in multinational companies
within the areas of Customer Service, Contracts, Managing Personnel and Quality Auditor.
High experience in SAP, Oracle E-Business Suite, EchoSign and PDF Converter Professional.
High capacity of communication, decision making, training, adapt to change and quick learner.
WORK EXPERIENCE:
Oracle CR SSC S.A. September 2010 - November 2016
Team Leader –Contracts February 2014 - November 2016
Responsible of reviewing the contracts of 14 specialists before delivering them to the
customer, lead the team to accomplish the SLA and KPI’s, coach, train new hires, quality
auditor and process improvement.
 Designed a tool that centralized and standardized the process and information
accomplishing a quality improvement from 90% to 94% within 6 months of using the tool in
the Costa Rica Shared Service Center.
 Create a report to identify mistakes in the contract’s quality. Accomplished to unify the
criteria’s to review contracts between different teams.
Contract Specialist September 2010 – January 2014
Responsible for drafting contracts and amendments within USA and Canada. Analyze
information to ensure all business requirements and avoid issues, guide customer with the
interpretation of politics, contracts and approvals, liaison between groups.
 Promoted to team Leader of Commercial Applications team within Canada and USA.
 Lead and developed a New Hire Training Guide guarantying and establishing a
standardized learning process.
 Gold empowerment accomplished due to a sustained Quality in my contracts and my
trainees
Maerks Group
Administrative Assistant March 2010 –September 2010
Responsible of assisting the Director with programming and organizing the office agenda,
office administration, assemble the monthly KPI’s, manage all international and national
contracts, liaison between customers and state organs, and manage payments and petit cash.
 Developed a calendar for the transition of the Santo Domingo’s office to Limon resulting in
a less than 6 month transition.
Hewlett Packard
Contracts Administrator April 2008 – December 2009
Responsible of managing new contracts, changes and renewals of Canada region through
SAP system, liaison between multidisciplinary teams.
ONU- Universal Postal Union.
Associate Expert February 2004 – March 2008
Responsible for personally assisting the Regional Advisor of the America’s region. Collaborate
in the creation and investigation of projects, quality assurance, translation and publication of

2. official documents, manager of the office personnel, petit cash, liaison between diplomatic
organs and governmental organs and organization of international and national workshops.
EDUCATION:
Masters. Human Rights. Universidad Estatal a Distancia - UNED 2009
Lic. Foreing Affairs and Diplomacy. Universidad Nacional – UNA 2005
Bach. International Affairs. Universidad Nacional – UNA 2004
LANGUAGES: Multilingual: English- Spanish – Portuguese - French
PROFESSIONAL DEVELOPMENTS:
Outplacement Program, Lee Hecht Harrison 2016
Modulos de Gerencia, ADEN International Business School 2015
REFERENCES:
Karla Flores, Manager. Oracle, karla.flores.ramirez@oracle.com +001 210 727 8643
Haydee Cuadra, Senior Manager. Oracle, haydee.cuadra@oracle.com +001 210 569 4250
Jorge Lizano, Senior Manager. Oracle, jorge.lizano@oracle.com + 506 7874 5070