1. 8:00 Breakfast and Registration
8:55 Chairman’s OpeningRemarks – Dale Rogers, ProfessorLogisticsandSupplyChainManagement,
Arizona State University
INNOVATION
9:00 Keynote address: The New SilkRoad
 Are today’sglobal trade barriers muchdifferentthanthose of the ancientSilkRoad?
 Anyonline businesstodayisnow aninternational business,withthe potential toreach
customersaroundthe world.Butcreatinga localizedshoppingexperience forglobal
shoppersandbeingcompliantwithinternational trade lawsischallengingforbusinesses.
 From currencyconversion,tocustomsregulations,andpaymentsfraud,merchantsneeda
guide tohelpnavigate today’sglobal trade environment,orthe New SilkRoad.
Jack Muhs,President&CEO, FedExTrade Networks
9:30 Keynote address:Drones, robots, what’s nextand how will this impact the deliveryworld?
 Dronesinthe air– howfar is thisfrombecomingareality?
 Droneson the ground – how doesitwork and whichretailerscantake advantage?
 Automationandrobotsinfulfillment –aligningstrategicandexecutionbusinessmodelsto
become more efficient
 Customerservice robots –how are the publicresponding?
Allan Martinson, COO, Starship Technologies
10:00 Openingof the Exhibitionarea, NetworkingBreak &
INTERNATIONAL
(Room 1)
Chairperson: Rhonda Moon, VP, Client
Solutions, Cagney Global
DOMESTIC
(Room 2)
GLOBALIZATION INVENTORY MANAGEMENT

2. 11:40 Case study: Global supplychain ecosystems
trends to be aware of
 Supplychainvolatility –how to improve
forecastingdemand
 Achievingtrulyglobal customerand
supplynetworks –usingregionally
configuredsupplychains
 End to endsupplychaincost
optimization
 Riskmanagement–ensuringriskis
managedat each node of the supply
chain
 Disruptive technologyenablingglobal
supplychainmanagement
Nick Vyas, Executive Director, USCMarshall
Centerfor Global SupplyChain Management
Case Study: Configuringyoursupply chain for
inventoryscalabilityand flexibility
 Controllinginvestment
 Managing market& demandvolatility
 Gettingoutin frontof tighteningcapacity
Pamela Keller, FormerSVPOperations,
Beachbody
12:05 Case study: How to deliverto your Brazilian
customer wheninfrastructure islacking
 Price vs.speed:WhyBrazilian
consumersare willingtoacceptlonger
shippingtimesif it’sfree
 Developingthe rightbalance between
Correios,courierandmotoboysforagile
shipping
 Benefitsof auto-fillcustomsformanda
DDP model
GregDahlstrom, Directorof Global
Transportation,Bodybuilding.com
Case study: Decentralizedfulfillment- creating
regional distributioncenters with showrooms as
mini depots
 Structural shiftsinsupplychainsare driving
highlevelsof demandforDCcapacity
 Reducingmilesandcosts forincreasingspeed
to shelf
 Pool-pointdistributionnetworks toreduce
brick-and-mortarcosts
 How docustomersrespondtothese
showroom/depot hybrids?
Vince Atkin, Directorof Transportation,
Overstock.com
PACIFIC RIM SUBSCRIPTION MODELS
12:25 Case study: Leveraginglocal experience fora
global presence whenexpandingto China
 Understandingthe customerandculture
alongwithcountry specificholidays(Singles
Day)
 Paymentprocessing
 Shippingdirect-to-consumervs.a
partnershipwithamarketplace
 Scalingto addressthe demandfroma
growingmiddle classmarket
Panel:Subscriptionrevolution - what’s holdingit
back and how big a market share can they take?
 A subscriptionforeverything –A lookinto
the array of productsoffered
 From start to now – dealingwithexplosive
growthand demandonoperations
 Perishables&packaging – time constraints
and reducingwaste
 Sample enabledsales –how effectiveisthis
method?

3. Tony Glass,Director,International SupplyChain
Operations, UnderArmour
 Fragmentedbusinessmodel–launchingon
demandservice toincrease growthand
capture the elusiveconsumer
 Churn& retention –how to handle
cancellationissuesandchangingpoliciesin
the subscription
Moderator:
JeffBrady, Director of Transportation, Harry &
David
Panelists:
Ryan Weldon, Co-Founder&Directorof Member
Experience, Men’sStyle Lab
MegRoss, Founder, NookyBox
Pooja Agarwal, VP,Operations, BirchBox
Austin Heap, Co Founder& CEO, Potbox
12:50 eCommerce expansioninJapan: Cross-border
shippingvs local fulfillment
 Personal importsvscommercial imports,
whatit means for products,whatit
meansforcustomers
 Productregulations,customschallenges
and processes
 Scalability,howmerchandising,and
catalog availabilitydependonfulfillment
strategy
ReidWegner, Merchant DevelopmentManager,
Rakuten
1:15 Networking Lunch
Chairperson: Reid Wegner, Merchant Development
Manager, Rakuten
International eCommerce Final Mile
2:45 Case study: The rise of eCommerce inAustralia
 How social mediahasenablednew
Australianbusinessestostart, leverage
the iconicAussie lifestyle &immediately
gaina global audience/consumerbase
usingvideoandcontentmarketingto
provide animmersive customer
experience
 Expectationsof Australianconsumers
and scalingtooffersame-daydeliveryin
majormetro cities
 Changingtax lawsinAustraliasignaled
to come in July2017 to change the way
consumerpersonal productsare
importedandtaxedinAustralia
AlexanderBabich, Director,Kulani Kinis
Case study: DefiningWhite Glove Services –
Shouldthere be industry standards and
definitions
 Are customersconfused –can we make it
easierandsimplertounderstand
 Will the industrywanttoadopt standards
– whatare the positivesandnegatives
 What if any shouldbe nextsteps
Larry Ellis,Director,Warehouse Services,
BuildDirect

4. Dani Atkins, Co-Founder,Kulani Kinis
3:10 Case study: UnderstandingRussianeCommerce
– how to effectivelysell andmarketto over80
millionpeople
 Importingproductsvs.fulfillingin-
country.
 Searchmarketing– understandinghow
consumersfindinformation,Yandexor
Google,PPC,SEO,language preferences.
 Integratinglocalizedpaymentsystems
and workingwithpaymentprovidersin
Russia.Adaptingtoconsumerswho
preferCODin an online world.
 Customerservice –translationsforchat
and email,aligningwithtime differences.
Maria Blacher, Head of CustomerService
GiftBasketsOverseas.com
Case study: Challengesofthe last mile delivery
in servinge-commerce business
 Consumerconvenience andcost
reductionhave ledtothe emergence of
multiple deliverymodels.
 Alternativestohome delivery:“clickand
collect”andsmart lockers
 How the lastmile holdsthe keytothe
consumerexperience.
Arnaud Deshais, VP/Headof SupplyChain&
QualityAssurance, RedBubble
3:35 Networking Afternoon Break
Roundtables (In expo hall)
4:10 1. Cross Border Compliance:Adheringtolocal regulationsregardingexchange rates,taxes,
customsand shipping
Anthony Zanontian, Co-Founder,Anthony’sGoods
AlexAvakian, Co-Founder,Anthony’sGoods
JennyOh, SeniorDirectorof International, The RealReal
Rafael Alexandri,Vice Presidentof BusinessDevelopment,EstafetaUSA,Inc.
2. White Glove:Unpackingbestpracticesfora satisfiedcustomer
Omar Devlin, Headof SupplyChain& Logistics, Enjoy.com
Corey Harris, Directorof Operations,Ipsy
Dani Atkins, Co-Founder,Kulani Kinis
AlexanderBabich, Co-Founder,Kulani Kinis
3. Alternative DeliveryModels:Costreductionwithflexible shippingoptions suchasBOPIS,
curbside,lockers&more
Emily Fan, Headof Operations, MadisonReed
JoDean T. Gingerich, Vice President,SalesOperations,Oragami Owl
4. Expanding Final Mile:Reducingbulkshippingtostreamline deliveryandlowercosts
Mike Carlos, Manager,SupplyChainStrategy& Operations, BuildDirect
John Keleman, Vice President, PilotDelivers
Kristy MacDonald, Manager, Warehouse Services, BuildDirect
5. Regional carriers: Taking advantage of local resourcestokeepupwithglobal demand

5. Mark Magill,VPBusinessDevelopment, OnTrac
WalterRygiol, LogisticsManager,Houzz.com
Daniel Forte, SalesDirector, Nexmo
CONNECTED CUSTOMER
4:50 Keynote Address:Harnessing the potential of cloud communicationsin logistics& mCommerce
 Currentstate of communicationinlogisticsishighlyfragmented - leadingtounsatisfied
customersandhighercoststo run business
 Mobile isthe keyto stayingconnectedtoyourcustomersandmanagingyour supplychain
 Mobile messagingandvoice APIscanbe usedto:
o Increase brandawarenessandcustomerloyalty
o Rollouteffectivemarketingcampaigns
o Communicate withnew orexistingcustomersinreal time,onaglobal scale
Charlotte Fors, Vice President, Nexmo
5:20 Keynote address: 2016 - The year of the connected customer revolution
 Evolvinganddevelopingthe abilitytomaintainandfoster1-to-1customerrelationships
 Real time,accurate product locationandavailability
 Data miningforcustomerpreference onshippingcost/method
 Snapchat,FacebookMessenger,SMS,Twitter,Instagramengagement
David Tull, CustomerEngagementManager, JackThreads
5:50 Chairman’s ClosingRemarks – Dale Rogers, ProfessorLogisticsandSupplyChainManagement,
Arizona State University
5:55 NetworkingDrinks Reception
8:00 Breakfast and Registration
8:55 Chairman’s OpeningRemarks – Dale Rogers, ProfessorLogisticsandSupplyChainManagement,
Arizona State University
TECHNOLOGY

6. 9:00 Keynote address: Changinglandscape of fulfillmentrequirementswith newtechnologyfor the
consumersconvenience
 Goods-to-personautomationtoeffectivelyandefficientlymeetthe requirementof
fulfillment
 Convenientdeliverywhile adheringtolegal requirementswhenshippingalcohol
 Holdlocationsandtheirmaterial impact oncustomerhappiness,engagement,andlifetime
value
 Partnershipsforlockerinstallationforthe outof reach consumer
Zack Crafton, Global OperationsDirector, NakedWines
9:30 Keynote address: Coordinating to optimize deliverypartnershipsandthe customer experience
 Providingasimple yetengagingshoppingexperience forthe customer
 The challengesof buildingaflexible tool,toensure partnerscanoperate astheywish
 The challengesandpossiblesolutionstooperatingwithvarioustypesof deliverypartners
Mike Pezzicola, Headof Business –ExpansionOperations, GoogleExpress
Ryan Quinlan,Headof ProductOperations, Google Express
9:50 Networking Break (hour and a half)
INTERNATIONAL ECOMMERCE
11:20
Case study: WhyCanada will be the nextgreat eCommerce market
 Offeringfree shippingwhile maintainingprofitmargins
 The importance of providingtotal landedcostvisibility
 BuildingrelationshipswithComparisonShoppingEngines(CESs) forprice conscious
consumers
JeffYard, Founder, BeltDrive Bike
MATERIAL HANDLING & PACKAGING
11:45 Case study: Innovative packaging tips & trends from the besteCommerce retailers
 Packagingisthe most importantfirstandlaste-commerce physical touch-point
 Wow & excite customersthroughamazingpackaging
 Learn the techniquesfromthe bestinthe world
 Leverage yourbrand,be unique,andcreate long-lastingcustomerrelationships
Jon Harari, CEO, WindowsWear
OMNI CHANNEL SUPPLYCHAIN
12:10
Case Study: Creatinga superiorsupplychain through innovation
• Applyingnewtacticstogaincompetitive advantage

7. • Capture marketshare by providinggreatervalue
• Enhance profitcontributionbygrowingrevenue whilereducingcosts
• Innovationforsurvival inthe worldof supplychain
Joel Sutherland, Managing Director-SupplyChainManagementInstitute, UniversityofSanDiego
12:35 Networking Lunch
ROUNDTABLES
1:35
1. Consumerexperience:The true keytoretention,frompurchase todelivery
Jesse Adams, COO& Head of Finance, BeyondYoga
Andy Walborn,SalesManager, PremierPackaging
2. Subscriptionpersonalization:moldingyou’re businessmodeltoconsumerwantsandneeds
Suzanne Lau, VPof Operations, NatureBox
Corey Harris, Directorof Operations, Ipsy
3. Distributionnetworks: whentoexpand
Michael Villa, Global Distribution,Logistics&FacilitiesManager, Nixon
John Keleman, Vice President,PilotDelivers
Rafael Alexandri, Vice Presidentof BusinessDevelopment, EstafetaUSA,Inc.
2:25 Chairman’s ClosingRemarks – Dale Rogers, ProfessorLogisticsandSupplyChainManagement,
Arizona State University