11. 2. How will these concepts impact your own professional
practice now or in the future?
12. Informatics
24 November 2015 • Nursing Management
www.nursingmanagement.com
Safety solutions
Patient safety and IT trends
s care coordinators, nurses have a primary
responsibility to be aware of the potential risks
that may accompany the increasing use of
technology in the healthcare environment.
Being able to capture and document patient
data at the point of care in an electronic format
brings with it many benefits. But there are also
inherent risks that come
with the use of health
information technology
(IT) that may impact
patient safety and data
integrity.
13. Consider these examples:
• A medication is pre-
scribed to be given as an
I.M. injection. It’s actually
intended to be given I.V.;
however, the physician
selects the wrong delivery
route from the drop-down
menu when prescribing
the drug in the electronic
health record (EHR)
system.
• A pharmacist processes a
medication prescription for
acetaminophen for the
wrong patient because he
has two patient records
open at the same time and
becomes distracted during
14. the prescribing process.
There are also many examples of how well-designed
EHRs and strong clinical processes can improve safety
through their ability to provide historical data, offer
clinical decision support, and facilitate communication
among care providers.1 In order to realize these benefits,
it’s important to identify and analyze the factors that
can lead to health IT-related errors.
How do we minimize risks?
The Joint Commission has issued a Sentinel Event
Alert on the safe use of health IT.2 This report ana-
lyzes factors contributing to 120 health IT-related
sentinel events. The analy-
sis focused on eight general
categories:
• human-computer interface
(33%)—ergonomics and
usability issues resulting in
data-related errors
15. • workflow and communi-
cation (24%)—issues relating
to health IT support of com-
munication and teamwork
• clinical content (23%)—
design or data issues relat-
ing to clinical content or
decision support
• internal organizational
policies, procedures, and
culture (6%)
• people (6%)—training and
failure to follow established
processes
• hardware and software (6%)
• external factors
(1%)— vendor and other
external issues
• system measurement and monitoring (1%).
Recommended actions to reduce these risk factors
include creating an organization-wide culture of safety
17. and software to ensure that it’s free
from malfunctions; configuring the
system to allow clinicians to clearly
identify patients and maximize use
of the EHR to prescribe medica-
tions, tests, and procedures; and
providing patients with access to
their electronic records via portals
to enable them to review those
records for accuracy. For example,
organizations participating in the
OpenNotes project are seeing
improvements in quality and
safety over the 5 years of the study,
including enhanced error reporting,
more effective catching of medica-
tion errors, and improved care
coordination.3
18. Additional actions suggested by
The Joint Commission to reduce
risks emphasize the importance of
leadership and oversight of health
IT planning, implementation, and
evaluation. This oversight involves
examining workflow processes for
inefficiencies, choosing and opti-
mizing systems that align with the
work of clinicians, continually
improving system interoperability,
and monitoring system effectiveness
according to established metrics.
But the ultimate responsibility for
minimizing the potential negative
impact of health IT lies with the end
users who should be aware of
potential risks to patients in any
19. clinical situation.
Another resource that offers a
plan for protecting patient safety
and improving care quality is the
recently published Office of the
National Coordinator for Health
Information Technology’s Health IT
Safety Center Roadmap.4 Central to
the proposal is creating a health IT
safety center or “collaboratory” that
welcomes stakeholders from across
the healthcare spectrum and govern-
ment into a trusted space for collab-
orating on solutions. This center will
provide a forum for the exchange of
ideas and information focused on
promoting health IT as an integral
part of patient safety and carry out
20. the following activities:
• collaborate on solutions to address
health IT-related safety events and
hazards
• improve identification and sharing
of information on health IT-related
safety issues
• report evidence on health
IT-related safety solutions
• promote health IT-related safety
education and competency.
The center will also play an
important role in gathering and
analyzing evidence for preventing
low-frequency, high-severity events,
such as wrong-site surgery, in which
the stakes are high but the causes
are poorly understood.
Several healthcare technologies
used daily by nurses are identified as
21. potential areas of risk by two reports
published by the ECRI Institute.5 The
top two hazards in each of these
reports were 1) alarm hazards due to
inadequate alarm configuration poli-
cies and practices and 2) data integ-
rity failure due to incorrect or miss-
ing data in EHRs and other health IT
systems. Examples of data integrity
failures as listed in the ECRI Top 10
Health Technology Hazards for 2015
report include the following:
• appearance of one patient’s data
in another patient’s record
• missing data or delayed data
delivery
• clock synchronization errors
between medical devices and IT
systems
• default values being used by
22. mistake or fields being prepopu-
lated with erroneous data
• inconsistencies in patient informa-
tion when both paper and electronic
records are used
• outdated information being cop-
ied and pasted into a new report.6
To address these problems, organi-
zations should assess their health
IT systems and identify data integ-
rity failures, correcting them to pre-
vent similar problems from recur-
ring. Organizations should also
empower users to report all types of
health IT-related incidents, including
those that don’t cause any harm and
near-misses, because staff members
don’t always recognize health IT’s
contribution to an event. Nurses
24. eral hundred smart objects, including
LED light bulbs, domestic appli-
ances, sports equipment, and medi-
cal devices. These smart objects are a
part of the “Internet of Things” and
most of them will be able to commu-
nicate with an app on a smartphone
or tablet. Although it’s appealing to
anticipate having dinner prepared
by our smart appliances, we can also
imagine the impact these innova-
tions will have on healthcare.
Monitoring data from a patient’s
wearable technology or maintaining
an accurate up-to-date inventory of
the right supplies and equipment
will allow healthcare organizations to
stay ahead of the curve. Implement-
25. ing innovative solutions that capture
and analyze data in real time can
improve healthcare quality by find-
ing common patterns and anticipating
outcomes. With smart technologies
rapidly maturing, the healthcare
industry stands to benefit from this
enhanced intelligence to improve
performance through innovation.
Another emerging technology is
remote patient monitoring, which
merges wireless technology and
healthcare to focus on chronic condi-
tions such as heart disease and dia-
betes. Some healthcare providers are
installing devices in patients’ homes
to collect continuous data on weight,
BP, blood glucose, and blood oxygen
26. levels. These integrated systems
can allow providers to detect and
address issues before they have
serious health consequences. The use
of technologies, such as wearables,
telehealth, text messaging, and smart
devices, can potentially help reduce
rehospitalizations and promote pre-
vention, allowing for earlier diagno-
sis and intervention.7 The challenge
for nurses is to ensure that we main-
tain a meaningful provider-patient
relationship while leveraging the
power of high-tech monitoring and
treatment approaches.
Although these emerging and
innovative technologies may
improve health and healthcare, they
27. can also introduce new security vul-
nerabilities.8 During a recent hearing,
lawmakers heard testimony from
industry leaders about both the ben-
efits and risks to consumers of con-
nected health devices that may hold
large amounts of personal health
information.9 Individuals looking to
exploit this valuable health data can
hack into these systems, cutting to
the very core of personal privacy.
Cybersecurity protections are rap-
idly becoming essential safeguards
for EHRs that are connected with
mobile devices.6 Acknowledging that
mobile devices are increasingly
being used to store, process, and
transmit patient information, the
28. National Cybersecurity Center of
Excellence has developed resources
to help organizations implement
advanced technologies to ensure the
security of patient information trans-
mitted on such devices.10 Organiza-
tions can use these resources to
implement relevant standards and
best practices to minimize vulnera-
bility to attack. These guidelines
should be used as part of a continu-
ous risk management process that
will increase the security of EHRs.
Safe and secure
The role of today’s nurse in safe-
guarding patient care is increasingly
complex. Understanding the poten-
tial risks of health IT and mobile
29. technologies, as well as adopting
essential safeguards, will ensure
that care isn’t compromised and
errors are mitigated. Resources are
available to equip nurses to navi-
gate this evolving frontier, ensuring
patient safety and high-quality,
coordinated care. NM
REFERENCES
1. Agency for Healthcare Research and Qual-
ity. Chartbook on care coordination. www.
ahrq.gov/research/findings/nhqrdr/2014
chartbooks/carecoordination/index.html.
2. The Joint Commission. Sentinel event alert,
issue 54. www.jointcommission.org/assets/
1/18/SEA_54.pdf.
3. Miliard M. OpenNotes showing benefits at
BIDMC. www.healthcareitnews.com/print/
95681.
4. Office of the National Coordinator for
Health Information Technology. Health
IT safety center roadmap. www.healthit
safety.org.
30. 5. ECRI Institute. Top 10 patient safety
concerns for 2015. www.ecri.org/Patient
SafetyTop10.
6. ECRI Institute. Top 10 health technology
hazards for 2015. www.ecri.org/2015
hazards.
7. Blumenthal S, Somashekar G. Advancing
health with information technology in the
21st century. www.huffingtonpost.com/
susan-blumenthal/advancing-health-with-
inf_b_7968190.html.
8. Slabodkin G. Connected health devices
generate innovation and consternation.
www.healthdatamanagement.com/news/
Connected-Health-Devices-Generate-Inno-
vation-and-Consternation-51024-1.html.
9. U.S. House of Representatives Judiciary
Committee. Hearing: internet of things.
http://judiciary.house.gov/index.cfm/
2015/7/hearing-internet-of-things.
10. National Cybersecurity Center of Excel-
lence. Securing electronic health records
on mobile devices. https://nccoe.nist.gov/
sites/default/files/nccoe/NIST_SP1800-
1b_Draft_HIT_Mobile_Approach-Arch-
Security.pdf.
Joyce Sensmeier is the vice president of
Informatics at the Healthcare Information and
Management Systems Society in Chicago, Ill.
32. Four to six errors in APA format, grammar, spelling, and syntax
noted.
Journal entry contains greater than six errors in APA format,
grammar, spelling, and/or punctuation or repeatedly makes the
same errors after faculty feedback.