1. Mattia Calabrò
cala-limon@hotmail.it
075 2667 5885
5 Bridgeford House, South Street
Bishop’s Stortford CM23 3JA
Education:
• Ryanair Training Centre, Stansted Airport, UK – Fire training course.
• Crewlink, Hanh, Germany – Cabin Crew training course: Fire training, Health &
safety, Basic life Support and Manual handling)
• Lindbergh Flying School, Milan, Italy – Diploma A level in Aviation subjects.
Work Experience:
From March 2015 to date: Freelance Nightclub promoter at Glen Fellas – Bishop’s
Stortford
• Booking performance artists such as singers, DJs and musicians.
• Negotiating with club owners.
• Setting door prices and organizing special promotions.
• Liaising with artists' agents.
• Organizing publicity for events, including flyers and posters.
• Distributing publicity materials.
• Ensuring the smooth running of events on the night.
• Providing V.I.P. lists.
• Liaising with security and bar staff.
• Managing budgets and accounts.
From July 2015 to date: Team Member at Itsu – Stansted Airport
• Greeting clients on arrival.
• Setting up the tables and the restaurant floor with food and drinks in the fridges.
• Preparing drinks and desserts.
• Advising customers of what to purchase.
• Cleaning the restaurant.

2. From 20th
to 27th of
June 2015: Customer Service Advisor/Ticket Checker at Abellio
Greater Anglia – Rye House train station
• Providing outstanding customer service.
• Checking tickets.
• Advising customers of where to purchase a ticket.
• Providing real time information to passengers on travel routes and travel information.
• Generally assisting as and where required.
From May 2015 to June 2015: Instant Return Representative KTW at Hertz – Stansted
Airport
• Greeting all customers with a welcoming and professional attitude.
• Inspecting all returning vehicles for damage and complete the relevant vehicle condition
appraisals.
• Ensuring all sale and turnback vehicles are identified and blocked.
• Issuing every customer with an invoice and a full explanation of their charges when
necessary.
• Ensuring that the check-in area is kept tidy at all times.
• Meeting the Hertz Grooming Standards. Name badge and uniform to be worn at all times.
• Carrying out any other duties requested by the Managers/Team Leaders such as Fuel
Reconciliation, VPI scan, NVS Audits, Action e-mails from Customer Relations and
other branches involving VPI/ARF/general information.
• Receiving and making telephone calls to both Hertz customers and colleagues at other
locations.
• Liaising with the branch at the Airport Terminal and ensuring the smooth movement and
availability of rentable fleet with production line efficiency.
• At peak times able to work under pressure and still achieve outstanding results.
• Working in a team and autonomously if required.
From Nov 2014 to May 2015: Catering bar packer at Gate Aviation Ltd – Stansted
Airport
• Handling food with care for the passengers of specific airlines.
• Stripping down bars and duty free trolleys that are returned from the aircrafts, checking
the returns against an inventory and transferring stock back to storage areas.
• Restocking the trolleys for the next flight by locating the stock in our bonded warehouse
and then rebuilding the trolley to each specific airlines requirement.
• Taking reasonable care for the health and safety of themselves and of other persons who
may be affected by their acts and omissions at work.
• Co-operating with their employees as far as is necessary to meet with the requirements of
legislation.
• Being aware of, and complying with, aviation policies and Health and Safety
requirements and responsibilities.
From Jan 2012 to Dec 2014: Cabin crew at Ryanair/Crewlink Ltd – Stansted Airport
• Welcoming customers on board and make them feel absolutely comfortable.

3. • Delivering services on each flight, including on-board food service and shopping.
• Serving food following hygiene procedure, using ovens and specific tool and equipment.
• Keeping the cabin clean and tidy throughout the flight.
• Helping passengers with difficulties or issues.
• Supporting team members to ensure a speedy turn-around so that flights depart on time
• Working as part of a team to achieve sales targets on each flight.
• Making sure all company policies and procedures are followed daily.
• Attending training and development to grow and develop.
From May 2011 to Dec 2011: Catering assistant at Market Place Bar – London
It known as a busy place in summer with different customers from every part of the world. I
learnt how to mix my customer service with my flexible and hardworking skills.
From Sep 2010 to Mar 2011: Bartender assistant at Soho House – London
This is a very high standard night club where I used to help the barmen during very busy
shifts making cocktails such as Mojito, Pina Colada, Caipirinha, Long Island, Bloody Mary,
Gin and Tonic, and glasses of Kumala, Sauvignon Blanc, Cabernet and a host of
Champagnes. I was a bar back, commis waiter as well as bartender when the nights were
extremely busy.
From Jan 2010 to Aug 2010: Bartender assistant at Freedom Bar – London
This is a very busy night bar in Soho area where I used to work as bar back. In this place I
used to keep the bar clean and tidy, do the stock of the bottles before, during and after the
working nights. Also I used to collect glasses, clean floor during the nights and collect
deliveries such as spirits, beers, wines, and a host of alcoholic drinks. This place used to do
over two hundreds covers per nights and I have learned how wonderful bar work is.
From Jun 2009 to Dec 2009: Waiter/Catering assistant Babylon Restaurant of the Roof
Gardens, High Street Kensington – London
This is a two Rosette Restaurant owned by Richard Branson of Virgin international company.
It is a very luxury and busy place and it used to do even three hundred covers per day in a fine
dining high standard level. In this place I was a commis waiter. My duty was to fill the
ramekins of butter, polish glasses, cutleries and also during the busy services I used to speak
with the customers and serve them drinks and dishes. Cleaning all kitchen utensils and
equipment, plates and cutlery from the restaurant. Operate regular / kitchen restaurant
cleaning on a day-to-day basis. Keep restaurant tables / area tidy and act as a "runner" during
service times.
From Oct 2008 to May 2009: Waiter/Catering assistant at Bingham Hotel – Richmond
• Responsible for dish-washing machine in regards to cleaning and correct operation.

4. • Maintaining a professional approach at all times, conducting in a clean, hygienic and
orderly manner.
• Maintaining health and safety at work practices at all times.
• Assisting in basic food preparation e.g. Salads, sandwiches and vegetables.
Spoken Languages:
• Italian Mother Tongue
• Fluent English spoken and written
• Conversational Spanish
• Basic Portuguese
Driving License: Full English manual driving license with access to my own car.