2. www.officepracticum.com
Objectives
Upon successful completion of this course, you will be able
to:
• Identify the purpose of job interviews
• Describe how to prepare like a pro for an interview
• Recall a behavior-based interview question
• Summarize your role in the interview
• Differentiate between legal and illegal interview
questions
• State the key(s) to fair and objective evaluation
3. The Purpose of Job Interviews
• Unlocking candidate
qualifications
• Finding the perfect cultural fit
• Spotting potential strengths
and growth opportunities
• Creating a memorable and
positive candidate
experience
4. Preparing for an Interview
• Study the Job Description and
Requirements like a playbook
• Highlight key qualifications for
your dream team
• Craft open-ended, behavior-
based questions to reveal true
potential
• Establish clear evaluation
criteria for success
5. Behavior Based Questioning Examples
• Teamwork: Tell me about a time when you had to work with a
challenging team member. How did you handle that situation? What was
the outcome?
• Problem Solving: Describe a situation where you faced a difficult problem
at work. What steps did you take to address it, and what did you learn
from the experience
• Adaptability: Share an instance when you had to adapt to a significant
change in your workplace. How did you handle the transition; what
strategies did you use to adapt successfully?
6. Your Role in the Interview
• Build rapport and create a
comfortable environment
• Practice active listening and note
taking – get to the story behind the
words
• Use follow-up questions for clarity –
dig deep!
• Encourage candidates to ask
questions! Get curious together
7. Legal Interview Questions
• Focus on the candidate’s
knowledge, attitude, skills, and
habits (KASH) and experiences
directly related to the job
• Avoid questions that could
reveal information on protected
characteristics
• Keep the conversation
professional and relevant to the
position
8. Illegal Interview Questions
• Race, Color, National Origin
• Pregnancy
• Religion
• Sex, Gender, or Marital Status
• Age
• Disability
• Genetic Information
• Salary History
• Criminal History
• Military Discharge or Reserve
Deployments
• Workplace Injuries
9. Fair and Objective Evaluation
• Use a standardized evaluation form:
Consistency is key!
• Conquer unconscious bias: Be aware
and fair
• Ensure a consistent interview process
for all candidates: Level the playing
field
• Collaborate with the hiring team: We >
Me
10. www.officepracticum.com
Review & Summary
What is the purpose of job interviews?
How can we prepare for an interview?
Provide an example of a behavior-based interview question?
What is the interviewer’s role in the interview?
What questions would be in the “no/go zone”?
How can we ensure fair and objective evaluation?