1. Professional Summary
Skills
Work History
MATTHEW BROOKS
1710 Hillcrest Drive Newbury Park, Newbury Park, CA 91320 • Home: 8057323863 • Cell: 805-732-3863 •
brooks1240@yahoo.com
Certified Pharmacy Technician with eight years' work at a leading national drugstore chain pharmacy. Dedicated,
hard-working, reliable and accurate professional who delivers courteous service at all times.
Background as a retail cashier and data entry clerk in a medical office.
Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive
reinforcement and creative reward systems. Store Manager driven to apply a strong work ethic and motivational
skills to achieve store goals, as well as employee and customer satisfaction.
Criminal justice professional, well-educated on state and federal laws, court procedures and underlying social issues
that contribute to crime. Expertise in research and statistical analysis.
Staff supervision
Report writing
Client problem solving through interpersonal skills
Criminal law knowledge
Co-Lead for Kaisers union based, Labor &
Management Partnership
Exceptional communicator/Problem Solver
Strong work ethic
Interview and Interrogation Training
Strong decision maker
Records maintenance
Budget management through drug & Inventory
control
Pharmacy law knowledge
HIPAA Regulations
Inventory maintenance system
Flexibility in scheduling
Conflict resolution ability
Medical terminology knowledge
Strong client relations
Exceptional communication skills
Trusted key holder
Personable/Dependable
Excellent customer service skills
Goal-oriented
Customer-oriented
Accomplished manager
Experience with diverse populations
Understanding of diverse communities
Ability to de-escalate clients in another vulnerable
emotional state
Pharmacy Technician, 05/2008 to Current
Kaiser Permanente – Camarillo, CA
Won Employee of the Year (Mortar & Pestal award), 2010. Out of over 1500 candidates, I was one of 6 people
recognized for excelling in the workplace. Nominations were by management, co-workers and patients
Managed drug and supply inventories.
Effectively resolved insurance rejections and other billing issues.
Educated and trained other pharmacy staff with drug inventory, purchasing, and receiving.
Regularly stocked shelves, rotated stock and checked for expired medications.
Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant
paperwork.
Correctly completed pharmacy paperwork, including daily and weekly reports.
Assessed the correct identity, strength and purity of medications.
Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation
and high blood pressure.
Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.

2. Education
Closely monitored department performance metrics.
Partnered with management team to develop and implement in-store programs to increase sales.
Effectively prioritized tasks and organized workflow to increase efficiency.
Complied with all federal laws, company policies and procedures and state regulations regarding intern,
technician and assistant training and licensure.
Completed accurate cycle counts, inventory management and will-calls for customers.
Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more
cost-effective generic drugs.
Store Manager & Sales, 06/2006 to 05/2008
Vision Wireless – Simi Valley, CA
Became store manager after a successful year of sales, customer rapport and ability to understand the
managerial process and duties.
Supervised a sales force of 6 sales associates.
Significantly exceeded regional annual sales target
Increased my stores profit by excelling in sales, customer care and return/referral business.
Developed a comprehensive training program for new sales associates.
Trained all incoming sales team members.
Increased store revenues by 25% (just over $10,000) within the first year as Sales Manager.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
security practices.
Managed inventory of all equipment in store, kept inventory of all wireless devices, with costs exceeding
$20,000 in equipment cost.
Established long-term business growth by building relationships with customers and the community.
Applied leadership practices by attending sales training camp and successfully applying knowledge in the
workplace.
Bachelor of Science: Sociolocy, 2012
California State University Northridge - Northridge, CA
Coursework in Psychology of Human Behavior
Coursework in theoretical studies and thesis analysis
Minor in Criminology
Coursework in Criminology and Criminal Justice
Associate of Arts: Criminology, 2007
Moorpark Junior College - Moorpark, CA
Coursework in Law Enforcement
Coursework in criminal report writing
Coursework in professional report writing
Coursework in Criminology and Criminal Justice
Social Justice coursework
Criminal Justice and Sociology coursework
Criminal Law, Criminology and Penology coursework