1. PRESENTED BY:
MATILDA Z. KAMARA
MANAGER: TPSR-MTO
TIME: 10:00-11:00AM
6/2/2015
NATIONAL REVENUE AUTHORITY
DOMESTIC TAX DEPARTMENT
TO P I C : TA X PAY E R S E R V I C E S A N D TA X E D U C AT I O N

2. CONTENTS
What is taxpayer services and Tax education?
 Various types of education in Taxpayer
services
Reasons for taxpayer services and tax
education
Management of inquiries compliant &
disputes
Conclusion

3. PROGRAM OBJECTIVE
By the end of the presentation, participant should
be able to know:
1. What is taxpayer services and Tax education?
2. Various types of education in Taxpayer
services
3. Reasons for taxpayer services and tax
Education
4. Management of inquiries compliant & disputes
5. Conclusion

4. WHAT IS TAXPAYER SERVICES AND TAX
EDUCATION
What is taxpayer Service?
Taxpayer services is a method used by the
Authority deals with its taxpayers to improve
customer satisfaction (the feeling that the
service has reached Taxpayers)
What is Tax Education?
This the method of educating taxpayer through
various media
Examples: it could me radio, T.V, newspapers, etc.

5. FORMS OF EDUCATION INVOLVES IN
TAXPAYER SERVICES
 Media, publicity, and road shows
Issues public notices, Information booklets/Brochures
In house education and outreach visit
Accepting enquires
Interpret, simplify and translate laws/regulation
Document & provide compliance procedures
Conduct workshops/seminars and create partnership
with interest groups (importers, trade groups,
accounting firms etc..)

6. RADIO
MEDIUM
Is the radiation (wireless transmission) of
electronic signals through the atmosphere.
Examples Radio Stations:
 Radio democracy
 AYV Radio
 Culture radio
 Citizen radio
 BBN etc…

7. INFORMATION
BOOKLETS/BROCHURES
Meaning:
a small flat or folded sheet of printed materials as an
advertisement or notice, usually intended for free
distribution.

8. IN HOUSE TAX EDUCATION

9. Interpret, simplify and translate laws/regulation
2015 Finance Act changes and implications.docx
Document & provide compliance procedures
Tax Clearance Certificate Guidelinesv1 (FINAL VERSION).doc

10. PUBLIC NOTICES
Meaning: A notice providing information
for the public that is widespread throughout
all types of media.
It will be in newspapers, on radio broadcasts,
billboards , notice boards and television
broadcasts.

11. BILL BOARDS

12. NEWSPAPERS

13. MEDIA (CONT’)
PUBLIC NOTICES ON TAX RETURNS ON SLBC
ppt video_x264.wmv

14. MEDIA CONT’
Internet (website)
The Internet refers to a global network of
information that is transmitted to billions
of computers and devices.
These networks are operated from various
entities, such as education, government
and businesses that follow specific
protocols.

15. MEDIA CONT’
’
WEBSITE
PAGE

16. MEDIA CONT’FACE BOOK
PAGE

17. MEDIA CONT’Twitter
Page

18. WORKSHOPS/SEMINARS
Meaning:
A meeting at which a group of people engage in
intensive discussion and activity on a particular subject
or project.
The implementation of DTIS workshop at Shangri La Beach road Lumley
in 2014

19. REASONS FOR TAXPAYER SERVICES
AND TAX EDUCATION
Good Public image
Satisfied taxpayers
 Higher revenue collection
Increased Employee Pride and Motivation
Increase taxpayer Confidence

20. REASONS FOR TAXPAYER SERVICES
AND TAX EDUCATION
Increase in tax compliance
reduce tax evasion
Its also helps to resolve complains and
make it simple for taxpayers to comply
voluntarily
Reduce tax avoidance

21. REASONS FOR TAXPAYER SERVICES
AND TAX EDUCATION CONT’
Enhanced Efficiency
 Increase the awareness of new tax
policies to the general public
 Taxpayer services and tax education, it
increase the tax base in tax administration

22. REASONS FOR TAXPAYER SERVICES
AND TAX EDUCATION CONT’
Increased Responsibility
During seminars /workshop taxpayers
can contribute and interact during these
and they can raise their concern during
these sessions.

23. MANAGEMENT OF INQUIRIES
COMPLIANT &DISPUTES
 Keep track record (main register) through
TPS call Centre on front office
 Give proper, prompt attention to every
case
 Seasonally establish common compliant
and advise staff
 Develop a Bank of FAQ
 Seasonally issues a Q& A bulletin on FAQ
for staff and public

24. CONCLUSION
During the presentation it was clearly seen
that taxpayer services and tax education
are very importance in any institution
especially in tax administration,
where various media are uses to educate
the general populace on tax issues.