A letter from Cynthia Magnin, an accounting manager, informs Billy Exline of Senlac Construction that their account has not had any payments in the last 60 days, which is unusual as the account was previously kept up-to-date or paid in full. The letter requests that Billy contact Cynthia to discuss bringing the overdue account current, possibly through a payment schedule to pay off the $36,700 balance within 3 months with interest fees applied.