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Sustainable
Management
Roles of the Consumer and the
Corporation
Mark Alan Lenox
Brand Consultant
www.markalanlenox.com
Three Case
Studies
Sustainability and the Early Adopter – Birkenstock
Sustainability Today – Intelligentsia Coffee
Sustainability as a Design Method - fuseproject
Birkenstock
Footprint
Sandals
Sustainability and the Early Adopter
Interview with Margot Fraser, Birkenstock
USA president, 1966-2007
Birkenstock Footprint
Sandals, Inc. Overview
!  Birkenstock family in the shoe business for
230 years
!  Birkenstock USA founded in 1966 by
Margot Fraser
!  Grew from a $40 to $120 Million business
in USA from 1991-2001
!  Recognized as the 2015 Vendor of the Year
by the National Shoe Retailers Association
!  Birkenstock now has worldwide distribution
from China to California
!  Focused on environment and positive work
conditions
Birkenstock – A Few Quotes
from Former President,
Margot Fraser
!  “In the beginning, not much
awareness of the environment.
Carl Birkenstock was just old
fashioned. He was frugal and
didn’t like waste.”
!  “From the beginning,
Birkenstock used recycled
paper and water based ink.”
!  “Cork and latex left overs were
reground and reused.”
!  “Birkenstock talked about
repair, and even offered do-it-
yourself kits”
!  “Carl was always concerned
about workers and their
environment.”
!  “Birkenstock allowed us to talk
to employees. Frequent visits to
factory demonstrated synergies
between workers and
commerce.”
!  “Birkenstock customers in the
early years were more aware of
environmental impact, and
comfort. Customers today know
that they last longer and over
time they are less expensive.”
The Footbed
the Soul of
Birkenstock
Sustainable, Repairable and
Recyclable
Cork Bark
Cork bark and uses
•  Cork trees hold ground water
providing cover and shade for
smaller plants and animals.
•  Over 60% of cork production is
from Portugal and Spain.
•  Cork trees are an important basis
for traditional agricultural and
farming economies.
•  Cork bark can be peeled away and
it will grow back in 9 to 10 years.
•  Leftovers from the bottle cork
stamping process are ground down
in various sizes and then sorted by
quality.
Jute
Jute Plant
!  Jute is a rain-fed crop with
little need for fertilizer or
pesticides.
!  Bangladesh and India are the
top growers of Jute.
!  Jute needs a plain alluvial soil
and standing water. The
suitable climate for growing
jute (warm and wet) is offered
by the monsoon climate,
during the monsoon season.
Latex
Latex Being Harvested
!  Natural Latex protects plants
from Herbivores.
!  Commercial Latex rubber is
produced by the Hevea
brasilienesis rubber tree and
is the protective fluid
contained beneath the bark.
!  Hevea trees mature at five to
seven years of age and can be
tapped for up to 30 years.
!  More than 90% of the total
world production of natural
rubber comes from Asia.
Ethylene-vinyl acetate (EVA)
EVA sole material
!  EVA has become an
environmental concern
because of its poor
biodegradability.
!  Recycling and composting are
two major proposed solutions
to end-of-life management.
!  Birkenstock claims that Left-
over EVA from the sole
production process is broken
down and further processed
for use in children’s
playgrounds, sport fields and
sound barriers along freeways.
Leather and Synthetic
Uppers
Leather Hide
!  Leather is a by-product of the
meat industry. Animals are not
killed for hide.
!  Synthetic Birkenstocks are
also offered, and account for a
large percentage of the
company’s revenues.
!  Wool felt is 100% natural.
Packaging
Birkenstock Box
!  Birkenstock footwear is
packaged in boxes made of
90% recycled paper and
printed with inks that are
environmentally friendly.
!  Stringent recycling and waste
laws in Germany mandate that
the manufacturer is
responsible for all the
packaging components and
their recyclability.
Repair vs. Replace
Repairable Components
!  Most components in a
Birkenstock shoe are
repairable or replaceable.
!  Lengthens the usable lifespan
of the product.
!  Re-use rather than recycle.
!  Provides employment for
trained repair people.
DER GRÜNE PUNKT
Factory and Workers
Conditions-
Birkenstock Assembly
!  Most products made in Germany
!  Birkenstock workers are paid
above the average industry wage.
!  Pays workers' commuting costs,
and gives free shoes to
employees.
!  Small teams whose members
willingly swap jobs with each
other.
!  Heat that would normally be
wasted is used to heat the cork
footbed drying plant, through
which each cork footbed travels.
Retail Partners and the
Supply Chain
Birkenstock Licensed ‘Name Store’
!  Early attempts to sell
Birkenstock to traditional shoe
stores failed, so a new retail
model was used, partnering
with small independent retail
health food stores.
!  Annual educational sessions for
retailers and employees are held
at Birkenstock HQ, to help
retailers in marketing, sales and
business matters.
!  Supply chain designed for
frequent small orders,
minimizing retailer financial
commitments.
Intelligentsia
Coffee & Tea
Sustainability Today
Interview with Matt Riddle, Director E-
Commerce
Intelligentsia Coffee and Tea
History
!  Founded in 1995 by Doug Zell and Emily
Mange
!  10 retail locations, Chicago, Los Angeles
and New York
!  2 Roasting Facilities and 2 training labs
!  Works with over 70 co-ops and farmers in
19 countries
!  Direct to Consumer Retail and E-com
Wholesale - Whole Foods, Restaurants
Q & A with Matt Riddle
3 generations of farmers from El Tambor in Guatemala
Q: Regarding sustainability and
the environment, what
responsibility does Intelligentsia
have to the consumer?
A: “Transparency throughout the
entire process, starting with a
sourcing model in which we
work closely with growers. Work
that intentionally delivers a
higher quality product by
increasing the knowledge base
of farmers.” ”This, in turn
improves the Farmer’s standard
of living.”
Q & A with Matt Riddle
4 Acre Estate in Nyeri, Kenya
Q: Does Intelligentsia follow any
specific sustainability philosophy
(Cradle to Cradle, Biomimicry)?
A: Sustainability towards what the
farmer is doing. Observational
experience based on bio-diversity of
growth area. Monitor erosion, water
usage. Make sure that cherry pulp is re-
used for compost. We visit twice a
year.
USDA certification is expensive and
time-consuming for grower. 3 years to
get certified. Certifications are narrow
and many don’t take into account how
it improves the quality of coffee.
Quality complements environmental
stewardship.
Q: What are the key areas
involving sustainability that
Intelligentsia excels in?
A: Impact in coffee producing
countries. Growing together
doesn’t just effect one farmer,
but it effects the work force and
town and has an exponential
effect on the way people are
treating their land. We believe in
long term relationships and are
there for the growers when times
are tough.
Reko washing station in the Kochere region of Ethiopia
Q & A with Matt Riddle
Q: How does the coffee farmer
or tea grower figure into the
sustainability of coffee/tea
production and the
environmental impact of coffee
growing?
A: Growers fuel all of the efforts.
Grower pesticides can have a
huge effect on surrounding
towns and populations.
Coopedota – Costa Rica
Q & A with Matt Riddle
“We use information from each country to educate
farmers in other countries. Our ‘Annual Extraordinary
Coffee Workshop’ shares ideas between growers.”
Ahuachapán region, El Salvador El Paradiso farm on the Finca Matalapa estate
Drying on tables versus flat concrete or patios. improvement in
quality of flavor profiles. Less labor.
Roaster at Intelligentsia, Chicago
Q: What else does Intelligentsia
do to lessen it’s environmental
impact?
A: When shipping coffee from
originating country, instead of
palatalization at origin, now we
load directly into a container
and unload in Chicago. Send
shipments to regional areas
based on need. We roast full
batches of coffee so that
electricity is not wasted. Donate
jute bags to local farmers for
soil and erosion control as well
as compost.
Q & A with Matt Riddle
Jute Coffee Bag with Gas Permeable Liner
Q: Is there another key area of
sustainability that Intelligentsia
focuses on?
A: Infrastructure. Use a
permeable bulk bag to maintain
quality for longer period of time.
Developing a 100% recycled
store footprint.
Little things add up over time.
Q & A with Matt Riddle
Q: What action would
Intelligentsia like from their
consumer’s?
A: Research more. Be more
knowledgeable about what you
are purchasing. Organic is not
just the only factor to look into.
Don’t fall into the organic trap.
Q & A with Matt Riddle
Intelligentsia – HQ Chicago
Q: Can Intelligentsia continue to
grow whilst maintaining a
commitment to sustainability?
A: We think so. A lot of the
farmer’s that we work with work
with other companies, but they
know that we will be consistent
in our offers. That builds trust
and loyalty.
Definitely, there is room for
growth while maintaining
quality.
Q & A with Matt Riddle
Sustainability
as a Design
Method
fuseproject
One Laptop per Child
10-inch OLPC XO Tablet
!  It’s not a laptop project. It’s an education
project
!  In 2002, MIT Professor Nicholas
Negroponte experienced first-hand how
connected laptops transformed the lives
of children and their families in a remote
Cambodian village.
!  The One Laptop Per Child Association has
distributed 2.5 million of the original XO
Laptop in 60 countries, and is now
launching the a new $150 OLPC tablet in
the US as well as in developing countries
such as Uruguay, Cambodia and
Barbados.
!  Centered around the idea of aspirational
"dreams", the main screen is organized
around topics rather than applications. A
clear hierarchy of information makes tiers
of learning within each dream easy to
follow and access.
See Better to Learn Better
– Augen Optics
Eyeglasses from Augen Optics
!  "See Better to Learn Better" is a free
eyeglasses program in partnership
with the Mexican government and
Augen Optics. A collection of
customizable and iconic corrective
eyewear that is specifically designed
for students, ages 6-18 years old.
!  Children receiving these glasses
need frames that are durable,
ergonomic and have key
customization elements like shape
and color that make wearing the
glasses fun and personal. The
glasses are designed to be worn
beyond the classrooms utilizing
advanced plastics, with hyper-
flexible properties, making them
practically indestructible.
Clever Little Bag - Puma
Eyeglasses from Augen Optics
!  The challenge was to look at one of the most
difficult and stagnant issues facing the retail
industry in regards to sustainability and
environmental harm: packaging, and more
specifically shoeboxes.
!  Boxes contribute to millions of tons of waste
a year and even with proposed second uses,
they are eventually thrown out.
!  Through diagrams, photographs and
interviews fuseproject documented and
mapped the supply chain, indicating key
requirements and areas for improvement at
each step.
!  Rooted in these insights, fuseproject designed
an innovative solution called the ‘clever little
bag’, which saves 20 million megajoules of
electricity, 1 million liters of water, 500,000
liters of diesel fuel (lighter weight), and 8,500
tons of paper per year. At the same time, the
solution is reusable for the consumer, and
fully recyclable at the end of its life.
Whole World Water - WWW
WWW On-site Filtered Water
!  WHOLE WORLD Water is a
Campaign designed to unite the
Hospitality and Tourism
Industry on a non-competitive
platform to eradicate the issue
of planet-wide availability to
clean water.
!  Whole World Water replaces
high-priced imported waters in
hotels with filtered on-site
reusable bottles, with 10% of
proceeds going to important
water programs that benefit the
1 billion people without access
to safe and clean water.
Questions
and
Discussion
Mark Alan Lenox
mlenox@me.com
www.markalanlenox.com
Instagram: mlenox
Twitter: @designplebe

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Consumer and Corporation Roles

  • 1. Sustainable Management Roles of the Consumer and the Corporation Mark Alan Lenox Brand Consultant www.markalanlenox.com
  • 2. Three Case Studies Sustainability and the Early Adopter – Birkenstock Sustainability Today – Intelligentsia Coffee Sustainability as a Design Method - fuseproject
  • 3. Birkenstock Footprint Sandals Sustainability and the Early Adopter Interview with Margot Fraser, Birkenstock USA president, 1966-2007
  • 4. Birkenstock Footprint Sandals, Inc. Overview !  Birkenstock family in the shoe business for 230 years !  Birkenstock USA founded in 1966 by Margot Fraser !  Grew from a $40 to $120 Million business in USA from 1991-2001 !  Recognized as the 2015 Vendor of the Year by the National Shoe Retailers Association !  Birkenstock now has worldwide distribution from China to California !  Focused on environment and positive work conditions
  • 5. Birkenstock – A Few Quotes from Former President, Margot Fraser !  “In the beginning, not much awareness of the environment. Carl Birkenstock was just old fashioned. He was frugal and didn’t like waste.” !  “From the beginning, Birkenstock used recycled paper and water based ink.” !  “Cork and latex left overs were reground and reused.” !  “Birkenstock talked about repair, and even offered do-it- yourself kits” !  “Carl was always concerned about workers and their environment.” !  “Birkenstock allowed us to talk to employees. Frequent visits to factory demonstrated synergies between workers and commerce.” !  “Birkenstock customers in the early years were more aware of environmental impact, and comfort. Customers today know that they last longer and over time they are less expensive.”
  • 6. The Footbed the Soul of Birkenstock Sustainable, Repairable and Recyclable
  • 7. Cork Bark Cork bark and uses •  Cork trees hold ground water providing cover and shade for smaller plants and animals. •  Over 60% of cork production is from Portugal and Spain. •  Cork trees are an important basis for traditional agricultural and farming economies. •  Cork bark can be peeled away and it will grow back in 9 to 10 years. •  Leftovers from the bottle cork stamping process are ground down in various sizes and then sorted by quality.
  • 8. Jute Jute Plant !  Jute is a rain-fed crop with little need for fertilizer or pesticides. !  Bangladesh and India are the top growers of Jute. !  Jute needs a plain alluvial soil and standing water. The suitable climate for growing jute (warm and wet) is offered by the monsoon climate, during the monsoon season.
  • 9. Latex Latex Being Harvested !  Natural Latex protects plants from Herbivores. !  Commercial Latex rubber is produced by the Hevea brasilienesis rubber tree and is the protective fluid contained beneath the bark. !  Hevea trees mature at five to seven years of age and can be tapped for up to 30 years. !  More than 90% of the total world production of natural rubber comes from Asia.
  • 10. Ethylene-vinyl acetate (EVA) EVA sole material !  EVA has become an environmental concern because of its poor biodegradability. !  Recycling and composting are two major proposed solutions to end-of-life management. !  Birkenstock claims that Left- over EVA from the sole production process is broken down and further processed for use in children’s playgrounds, sport fields and sound barriers along freeways.
  • 11. Leather and Synthetic Uppers Leather Hide !  Leather is a by-product of the meat industry. Animals are not killed for hide. !  Synthetic Birkenstocks are also offered, and account for a large percentage of the company’s revenues. !  Wool felt is 100% natural.
  • 12. Packaging Birkenstock Box !  Birkenstock footwear is packaged in boxes made of 90% recycled paper and printed with inks that are environmentally friendly. !  Stringent recycling and waste laws in Germany mandate that the manufacturer is responsible for all the packaging components and their recyclability.
  • 13. Repair vs. Replace Repairable Components !  Most components in a Birkenstock shoe are repairable or replaceable. !  Lengthens the usable lifespan of the product. !  Re-use rather than recycle. !  Provides employment for trained repair people. DER GRÜNE PUNKT
  • 14. Factory and Workers Conditions- Birkenstock Assembly !  Most products made in Germany !  Birkenstock workers are paid above the average industry wage. !  Pays workers' commuting costs, and gives free shoes to employees. !  Small teams whose members willingly swap jobs with each other. !  Heat that would normally be wasted is used to heat the cork footbed drying plant, through which each cork footbed travels.
  • 15. Retail Partners and the Supply Chain Birkenstock Licensed ‘Name Store’ !  Early attempts to sell Birkenstock to traditional shoe stores failed, so a new retail model was used, partnering with small independent retail health food stores. !  Annual educational sessions for retailers and employees are held at Birkenstock HQ, to help retailers in marketing, sales and business matters. !  Supply chain designed for frequent small orders, minimizing retailer financial commitments.
  • 16. Intelligentsia Coffee & Tea Sustainability Today Interview with Matt Riddle, Director E- Commerce
  • 17. Intelligentsia Coffee and Tea History !  Founded in 1995 by Doug Zell and Emily Mange !  10 retail locations, Chicago, Los Angeles and New York !  2 Roasting Facilities and 2 training labs !  Works with over 70 co-ops and farmers in 19 countries !  Direct to Consumer Retail and E-com Wholesale - Whole Foods, Restaurants
  • 18. Q & A with Matt Riddle 3 generations of farmers from El Tambor in Guatemala Q: Regarding sustainability and the environment, what responsibility does Intelligentsia have to the consumer? A: “Transparency throughout the entire process, starting with a sourcing model in which we work closely with growers. Work that intentionally delivers a higher quality product by increasing the knowledge base of farmers.” ”This, in turn improves the Farmer’s standard of living.”
  • 19. Q & A with Matt Riddle 4 Acre Estate in Nyeri, Kenya Q: Does Intelligentsia follow any specific sustainability philosophy (Cradle to Cradle, Biomimicry)? A: Sustainability towards what the farmer is doing. Observational experience based on bio-diversity of growth area. Monitor erosion, water usage. Make sure that cherry pulp is re- used for compost. We visit twice a year. USDA certification is expensive and time-consuming for grower. 3 years to get certified. Certifications are narrow and many don’t take into account how it improves the quality of coffee. Quality complements environmental stewardship.
  • 20. Q: What are the key areas involving sustainability that Intelligentsia excels in? A: Impact in coffee producing countries. Growing together doesn’t just effect one farmer, but it effects the work force and town and has an exponential effect on the way people are treating their land. We believe in long term relationships and are there for the growers when times are tough. Reko washing station in the Kochere region of Ethiopia Q & A with Matt Riddle
  • 21. Q: How does the coffee farmer or tea grower figure into the sustainability of coffee/tea production and the environmental impact of coffee growing? A: Growers fuel all of the efforts. Grower pesticides can have a huge effect on surrounding towns and populations. Coopedota – Costa Rica Q & A with Matt Riddle
  • 22. “We use information from each country to educate farmers in other countries. Our ‘Annual Extraordinary Coffee Workshop’ shares ideas between growers.” Ahuachapán region, El Salvador El Paradiso farm on the Finca Matalapa estate Drying on tables versus flat concrete or patios. improvement in quality of flavor profiles. Less labor.
  • 23. Roaster at Intelligentsia, Chicago Q: What else does Intelligentsia do to lessen it’s environmental impact? A: When shipping coffee from originating country, instead of palatalization at origin, now we load directly into a container and unload in Chicago. Send shipments to regional areas based on need. We roast full batches of coffee so that electricity is not wasted. Donate jute bags to local farmers for soil and erosion control as well as compost. Q & A with Matt Riddle
  • 24. Jute Coffee Bag with Gas Permeable Liner Q: Is there another key area of sustainability that Intelligentsia focuses on? A: Infrastructure. Use a permeable bulk bag to maintain quality for longer period of time. Developing a 100% recycled store footprint. Little things add up over time. Q & A with Matt Riddle
  • 25. Q: What action would Intelligentsia like from their consumer’s? A: Research more. Be more knowledgeable about what you are purchasing. Organic is not just the only factor to look into. Don’t fall into the organic trap. Q & A with Matt Riddle
  • 26. Intelligentsia – HQ Chicago Q: Can Intelligentsia continue to grow whilst maintaining a commitment to sustainability? A: We think so. A lot of the farmer’s that we work with work with other companies, but they know that we will be consistent in our offers. That builds trust and loyalty. Definitely, there is room for growth while maintaining quality. Q & A with Matt Riddle
  • 28. One Laptop per Child 10-inch OLPC XO Tablet !  It’s not a laptop project. It’s an education project !  In 2002, MIT Professor Nicholas Negroponte experienced first-hand how connected laptops transformed the lives of children and their families in a remote Cambodian village. !  The One Laptop Per Child Association has distributed 2.5 million of the original XO Laptop in 60 countries, and is now launching the a new $150 OLPC tablet in the US as well as in developing countries such as Uruguay, Cambodia and Barbados. !  Centered around the idea of aspirational "dreams", the main screen is organized around topics rather than applications. A clear hierarchy of information makes tiers of learning within each dream easy to follow and access.
  • 29. See Better to Learn Better – Augen Optics Eyeglasses from Augen Optics !  "See Better to Learn Better" is a free eyeglasses program in partnership with the Mexican government and Augen Optics. A collection of customizable and iconic corrective eyewear that is specifically designed for students, ages 6-18 years old. !  Children receiving these glasses need frames that are durable, ergonomic and have key customization elements like shape and color that make wearing the glasses fun and personal. The glasses are designed to be worn beyond the classrooms utilizing advanced plastics, with hyper- flexible properties, making them practically indestructible.
  • 30. Clever Little Bag - Puma Eyeglasses from Augen Optics !  The challenge was to look at one of the most difficult and stagnant issues facing the retail industry in regards to sustainability and environmental harm: packaging, and more specifically shoeboxes. !  Boxes contribute to millions of tons of waste a year and even with proposed second uses, they are eventually thrown out. !  Through diagrams, photographs and interviews fuseproject documented and mapped the supply chain, indicating key requirements and areas for improvement at each step. !  Rooted in these insights, fuseproject designed an innovative solution called the ‘clever little bag’, which saves 20 million megajoules of electricity, 1 million liters of water, 500,000 liters of diesel fuel (lighter weight), and 8,500 tons of paper per year. At the same time, the solution is reusable for the consumer, and fully recyclable at the end of its life.
  • 31. Whole World Water - WWW WWW On-site Filtered Water !  WHOLE WORLD Water is a Campaign designed to unite the Hospitality and Tourism Industry on a non-competitive platform to eradicate the issue of planet-wide availability to clean water. !  Whole World Water replaces high-priced imported waters in hotels with filtered on-site reusable bottles, with 10% of proceeds going to important water programs that benefit the 1 billion people without access to safe and clean water.