Recent major incidents have shown the nature, severity and duration of business disruptions are changing. We live in an increasingly complex and hyperconnected world that needs revised answers to never-before-seen threats. This webinar , created by DRIE Atlantic, will review emerging trends and what we can do to prepare for them. Speaker: Marie Lavoie Dufort Host: Emad Aziz

1. BUSINESS CONTINUITY EMERGING TRENDS
ABSORBING & ADAPTING IN A CHANGING ENVIRONMENT.
Atlantic
Canada

2. THANK YOU TO
OUR NATIONAL
SPONSORS

3. AGENDA
 Introductions
 Review of Major Incidents
 Lessons Learned
 Roundtable Q/A

4. INTRODUCTION: MARIE LAVOIE DUFORT
2020, Toronto, Canada
Forced my husband to take
my LinkedIn profile picture
while in lockdown in my
kitchen.
2021, Halifax, Canada
Watching people surf in
the Atlantic Ocean in -15-
degree weather.
2016, Whistler, Canada
Skiing on top of Whistler
Blackcomb.
2002, Quebec, Canada
Looking super hip and cool
in my red glasses, doughnut
scarf and my dad.
Career to date
 Manager, Global Supplier Resiliency
 Manager, Global BCM
 Senior Associate, Risk Assurance
 Communications Coordinator
 Marketing and Communications
Associate
 Social Media Intern
 Corporate Communications Intern
 Ski Instructor
Supplier
Resilience
Communications
and Marketing
How my work “focus” changed over the years
“Risk” Consulting
BCM Program
Management

5. REVIEW OF MAJOR INCIDENTS
OF 14 DAYS TO FLATTEN THE
CURVE
WELCOME TO YEAR 2
Image source: Link
 Industry white papers
 News and published articles
 Feedback and anecdotal evidence from industry
professionals

6. COVID-19 GLOBAL PANDEMIC OBSERVATIONS
Grey Swan event
1
Risk not top of
mind
2
Plan or no plan?
3
Home sweet home?
5
Communication overload
4
BCM sidelined at the onset
but now receiving attention
6
51% of companies
around the world
have no plans or
protocols in place to
combat a global
emergency like
COVID-19
Source: Link
As of March 2020,
27.2% of companies
do not have a BCP
plan in place and
24% are currently in
the midst of drafting
one.
Source: Link

7. CYBER SECURITY OBSERVATIONS
Ransomware is the
cyber weapon of choice
Cyber criminals
exploiting the
pandemic
Lack of incident
response plans
Since the World Health
Organization (WHO) declared the
COVID-19 outbreak a pandemic
on March 11, IBM X-Force has
observed a more than 6,000
percent increase in COVID-19-
related spam.
Source: link
Big game hunting
$
IBM study: A vast majority of
organizations […] are still
unprepared to properly respond
to cybersecurity incidents, with
77% of respondents indicating
they do not have a
cybersecurity incident
response plan applied
consistently across the
enterprise.
Source: Link
The popularity of crypto
currency and ransomware-
as-a-business model has
made ransomware a
lucrative choice for hackers.
Global ransomware
damage is predicted to
reach $20 billion USD by
2021.
Source: Link
Fast tracking
digital
solutions
1
2
3
4
5

8. Suez Canal crisis
SUPPLY CHAIN OBSERVATIONS
Financial regulators in Europe
leading the way
When the coronavirus pandemic hit, toilet-
paper sales in the US jumped by 845%.
We're talking $1.45 billion in sales in just
one month.
Source: Link
In Canada, sales of toilet paper rose
288% in the second week of March
compared to the same period last year.
Source: Link
Global supply challenges
• 12% of the world’s seaborn trade and
30% of global container traffic annually
• 51 ships a day
• Average 400$ million’s worth of
merchandise every hour
Link
1 2 3
Image source: Link

9. LESSONS LEARNED

10. LESSON 1 : PANDEMIC RESILIENCY
Analyze:
 Time sensitive vs. important vs. essential business services
 Map your dependencies – Where are the weakest links? Which activities are higher risk of being single-point-of-failures?
Exercise:
 Create realistic exercise scenarios and challenge your assumptions
 Crisis communication processes
Plan:
 Planning for the unexpected (i.e. multiple impacts) and for the “slow burn” events
 Return to abnormal operations
 Alternate sites
 Leadership engagement
Image Source: Link

11. LESSON 2 : IMPROVED CYBER SECURITY CONTROLS
Improve policies, tactics and techniques to protect
systems and data.
 Review data classification and privacy controls.
 Monitoring tools are a worthwhile investment
 Follow best practices and seek out thought
leadership
 Continuously train and challenge employees
 Update cyber incident response plans
Image Source: Link

12. LESSON 3 : SUPPLY CHAIN EVALUATION
Strengthening your supplier resiliency posture
 Assess the inherent risks
 Break down the silos
 Actively monitor
 Invest in Technology
The companies that succeeded in 2020 were able to
make changes that boosted agility in order to shore up
fragile supply chains. For example, one of the biggest
transportation issues to tackle was the loss of airplane
capacity. […] Korean Air reported quarterly profits in the
second quarter, during the height of the pandemic. That’s
because they pivoted to running cargo-only flights,
shipping South Korean tech products around the world,
from companies such as Samsung and LG.
Source: Link

13. QUESTIONS & ROUNDTABLE
Please use the chat box to post your questions or
comments.
You can also unmute your mic when prompted.

14. THANK YOU Connect with me: marie.lavoiedufort@canadalife.com
@drieatlc
/drieatlc DRIE Atlantic
drieatlc@gmail.com