2. DEFINITION OF MOBILE GUEST SERVICE
Mobile guests services are innovatives tools to
simplify and accelerate travel procedures. It is also
a way of self empower the guests so they don’t
have to directly interact with the receptionist so we
can say that they have more personal interaction.
It is the integration of guest’s digital usage in the
hotel services,
3. HOSPITALITY BRANDS USING MOBILE
SERVICES FEATURES
Intercontinental Group
Mobile Room Key Technology
They have new technologies to support mobile room
keys. So the guests can have the opportunity to
bypass the reception front desk when checking
into their room.
IHG Guest Request
Swift responses to guest requests are
essential to improving guest satisfaction.
They also have a service
which allows guests to make a request instantly
through their app that uses a
specific platform IHG APP.
4. HOSPITALITY BRANDS USING MOBILE
SERVICES FEATURES
W Hotel Group
W Hotel App
Along with the standard features of booking and concierge
services, the W hotel app has a bunch of other cool features,
including a music streaming function that features
The app also lets users order anything they’d like to a guest
room, even if they aren’t a hotel guest themselves but would
like to send something as a treat to a guest. There is also an
image-sharing feature that lets users take photos and share
them directly from the app.
This app plays music, but it has more:
- Discover and book W Hotels Worldwide
- Explore W Escapes and make your next Escape Plan
- Browse the feed of articles and lifestyle content selected by
W hotels global network of W Insiders – the local experts in
every W Hotel
- Get local tips, find directions with maps, see the latest
Instagram photos or take a first look at each hotel’s photo
gallery
- Find out first about special events and exclusive W
Happenings in each destination
