Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Director, Customer Success at Nulogy
Industry
Technology / Software / Internet
Website
http://www.ivey.uwo.ca/
About
I am a driven, innovative and entrepreneurial leader who practices a customer-centric approach towards management. I have a proven track record of managing customer relationships, operations and change.
Currently, I am working as a Customer Success leader that manages a high-performing team who partners with customers ranging from small to enterprise level businesses across two continents. I love being a part of the Customer Success movement and love reaching out to the community by participating in events, speaking engagements and collaborating online.
Tags
#csm
#recruiting
#customersuccess
customer engagement
customer success
customer relationship management
customer experience
See more
- Presentations
- Documents
- Infographics
Developing The Ultimate Customer Success Strategy
Gainsight
•
8 years ago
Charging for Customer Success
Gainsight
•
8 years ago
How Customer Success is Revolutionizing Open Source Companies
Gainsight
•
8 years ago
Is your customer success team delivering real value ?
Gainsight
•
8 years ago
Mobile Is Eating the World (2015)
a16z
•
8 years ago
11 Ways to be Seen as a Leader at Work (Even if it's not in Your Title)
GetSmarter
•
9 years ago
25 Things You Missed at SXSW 2015 by Gapingvoid
Gapingvoid Culture Design Group
•
9 years ago
Strategic Storytelling
Daniel Goleman
•
9 years ago
BII The Internet Of Everything 2015
BI Intelligence
•
9 years ago
9 Worst Practices in SaaS Metrics
Christoph Janz
•
10 years ago
Personal Branding To Stand Out & Differentiate Yourself
Mohamed Yasser
•
9 years ago
Defining the Customer Journey
Totango
•
10 years ago
5 controversial secrets of customer success
Venk Chandran
•
9 years ago
Customer Success Moving from Art to Science
Nudge Software Inc.
•
9 years ago