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The Silent Revolution: Searching for a Voice
Michael W. Loiacono
PR History and the Modern World
Professor Rick Batyko, APR, Fellow PRSA
February 2014
2
ABSTRACT
The Silent Revolution: Searching for a Voice
Throughout Iranian history women have been at the forefront of every revolution as a
driving force for change. Iranian women used this collective force to push for equality
with limited success up to 1979. The women’s rights movement in the Islamic Republic
of Iran experienced significant setbacks since the Islamic Revolution of 1979. In order to
fuel this discrimination against women the clerics have used male-dominated translations
of the Quran as a basis for its hard-liner stance against women. The successes and
failures of the Iranian women’s rights movement of the last decade is a key contributing
factor to the future progress of this movement. With the advent of new technology
activists can reach audiences that were unattainable a decade ago. I believe that if the
women’s rights movement can learn from its history it will be able to develop a
comprehensive plan to achieve equality.
3
INTRODUCTION
Oppression can take on many forms. Throughout history, many groups have experienced
oppression and discrimination at the hands of the dominant class of society. Iranian
women have fought this oppression and discrimination for decades. Iranian women are
accustomed to being ignored by the male-dominated society of Iran. Since the early
1900s they have participated in secret societies where they could discuss issues affecting
them openly. Two of the most influential secret societies for Iranian women were
Anjoman-e Azaadi-ye Zanann (the Women’s Freedom Society) and Anjoman-e Zanann-e
Neqaabpusb (the Society of Masked Women). These societies were instrumental in
fighting for the right of women in Iran to vote. Activism is about the strategic use of
tools of change: “person-to-person organizing, employment of mass media, economic
pressuring, public actions, skilled oratory, legal weaponry, quiet persuasion, education,
steady vigilance and even prayer.”1
Throughout the twentieth century they made small advancements, slowly and
silently. Iranian women used effective public relations campaigns and marketing to
silently push their agenda forward. The women realized that in order to harness this
silent power they must gain the support of key members of society.2 Under the Pahlavi
era women were allowed to attend university and take courses predominantly reserved for
men, they could vote and run for office, they could unveil and not wear the hijab, the age
of consent for a woman was raised from 13 to 18, and women were allowed to contest a
husband’s right to divorce. The Iranian government, under the Pahlavi leadership,
1 Tricia L Hansen-Horn. and Bonita Dostal Neff. Public Relations: From Theory to Practice. MA: Allyn
and Bacon, 3.
2 Ibid, 6.
4
established the High Council of Iranian Women’s Association, which was used as a
collective organization for women’s groups to meet. Although women were not treated
as equals to Iranian men they were making great strides at reaching this goal.
However, the Iranian women’s rights movement experienced significant setbacks
after the Islamic Revolution of 1979. The new theocracy systematically rolled back five
decades of progress in women’s rights.3 Almost overnight women lost all the
advancements they made under the Pahlavi era.
It is important to understand what was lost, the struggle to achieve it, and the
importance of history so the Iranian women’s rights movement can push forward and
achieve their goals. For the third time in the history of the Iranian women’s movement,
Iranian women participated and contributed to the process of political change. 4
Unfortunately this time they were not united and made hasty decisions that cost them
many freedoms. The Islamic clerics that rule Iran use the power of public relations to
maintain order and to justify systematic abuse against women by translating verses from
the Quran as the foundation for Sharia law. Every time the law tends to fold in on itself
and become legalistic, or when it is concerned more with formal legality or legitimization
and rectitude than with justice, deconstruction is needed.5
Islamic law in Iran is a flawed system supported by secular theory that is derived
from male dominated translations of sacred texts and the Quran. It is not the Quran that
3 Haleh Esfandiari, “The Women’s Movement in Iran.” Wilson Center Middle East Program. Last
modified August 24, 2012, http://www.wilsoncenter.org/article/the-womens-movement-iran
4 Ali Akbar Mahdi, “Iranian Women Movement A Century Long Struggle.” The Muslim World 94, Oct
(2004), 435.
5 Thomas J. Mickey, Deconstructing Public Relations:Public Relations Criticism Mahwah, New Jersey
London: Lawrence Erlbaum Associates,2003, 2.
5
teaches us that as long as a maiden lives in the house of her father she has to be ruled by
one who has authority on her body.6 The Quran teaches that women and men are equal,
created from the same origin.
THE SILENT STRANGULATION
Throughout the last decade the Iranian women’s rights movement has operated in
two distinctive groups, secular and non-secular. Prior to early 2001 these two groups
operated in great solidarity to each other. Shirin Ebadi, 2003 Peace Prize Laureate, calls
this time an era of great silence. Ebadi believes, “Silence is strangulation to peace. This
silence is like that heard throughout a graveyard.”7 No leader has stepped forward to help
the Iranian Women’s rights movement consolidate into a powerful force. The lack of
leadership has kept the message of the activists from reaching their target audience.
Public relations practitioners believe that shifts in perceptions of relationships bring about
simultaneous shifts in worldview and needs, just as shifts in perceptions of needs bring
about corresponding shifts in relationships and worldview.8 The message must remain
relevant to be heard.
Mahbubeh Ummi, editor of Farzaneh, said, “Although secular women do not
share our convictions, we can collaborate because we all work to promote women’s
status. We have realized that our sectarian views of the first post-revolutionary years led
6 A. Nooruddin, (translator). The Holy Qur’an. Delaware: Noor Foundation International Inc, 2003. 41-A.
7 Shirin Ebadi, “Iran Awakening: Human Rights Women and Islam.” Presentation at Joan B. Kroc Institute
for Peace & Justice at University of San Diego, San Diego, CA, September 7, 2006.
8 Tricia L Hansen-Horn. and Bonita Dostal Neff. Public Relations:From Theory to Practice. MA: Allyn
and Bacon, 233.
6
to isolation of many competent seculars, which was to the detriment of all women.”9 The
combined voices of secular and non-secular women were clearly evident in the last
presidential election where women united to vote in a more moderate candidate. Through
this process of unification women were able to see the power they harnessed as a group.
The women’s rights movement in Iran continues to be disjointed, and without the
mesmerizing protests we are accustomed to seeing on social media. Theorists call this
the power of presence. Iran’s women activism is defined by “the collective presence not
collective protest.”10 To be successful the women of Iran must be proactive to
accomplish their goals of equality. Historically we can trace effective change back to the
early 1900s when they formed secret societies to utilize the mass media of the time, print
magazines and newspapers.
FINDING A VOICE
The theocracy of Iran believes that the intellectual interpretation and innovation
known as ijtihad can only be practiced by male clerics to debate the meaning and
teachings of the Quran. Ijtihad allows a cleric to debate the meaning of passages in the
Quran and apply those to modern times. This does not mean that Islam and equal rights
for women are incompatible: it means that invoking Islam in a theocracy refracts the
religion through a kaleidoscope, with interpretations perpetually shifting and mingling
and the vantage of the most powerful prevailing.11 Shirin Ebadi is a strong advocate for
Iranian women, but she is not in Iran and she cannot act as a leader for this group. It is
9 Milad Pournick, “Civil Society Organizations and Empowerment of Women and Girls in Iran.” Institute
for Global and International Studies May (2013): 1-50
10 Ibid, 11.
11 Shirin Ebadi. Iran awakening.New York: The Random House Publication Group, 2007. 83.
7
because of absent leaders forced away from the public forum that the The Iranian
Women’s Rights movement is grappling to find support and direction.
It is a social movement that is lacking the basic structure of social movements to
be effective. It requires clearly defined goals, direction, leadership, organization and a
collaborative effort of all women. Essentially, the women of Iran must unite their
activities and resources to push forward one message.
BREAKING THE SILENCE
The Kurdish men in the region are hearing Iranian women’s cries for support and
help. In April of 2013 the campaign called Kurd Men for Equality proudly featured men
swathed in the colorful garb traditional among Kurdish women.12 The campaign has
received over 20,000 likes and garnered international attention. The two men who
organized the campaign say it is a political move against the oppressive Iranian Regime.13
This is an ingenious
way to ensure your
message reaches your
target audience.
These men are not only
supporting the women’s
rights movement, they
are becoming a part of
it. They are making
12 Daisy Carrington. “Kurdish men in drag promote feminism in the region.” CNN.com. Last modified
September 13, 2013. http://www.cnn.com/2013/09/11/world/meast/kurd-drag-campaign/
13 Ibid.
8
their voices heard as they push for equal rights for all women.
Shirin Ebadi lends her voice to the One Million Signatures Campaign.
(http://www.we-change.org/english/) Rather than throw democracy on a nation through
cluster bombs we must support women in taking stronger initiatives to protect their
rights.14 Shirin Ebadi speaks vehemently that the improvement of human rights and
democracy in Iran rests on the shoulders of Iranians,
and not United States or NATO powers. As a Nobel
Peace Prize Laureate she is able to use the world stage
to bring the plight of Iranian women to more people.
She recognizes there is still a great deal of work to be done.
KEEPING THE VOICE ALIVE
History plays a critical role in the evolution and success of the Iranian Women’s
Rights movement. For decades women were successful in prompting change when they
united with one voice. They were heard by the ruling regime and changes were made. In
order to keep their message prevalent the women must unite under one leader, or a central
organization that can coordinate the efforts to push their message out.
An effective leader is needed. Someone who can get the knowledge they need
and forge an action plan that inspires others to act and accomplish the unified goal of the
organization.15 Iranian women must utilize all the tools available to carry their message
of equality. Effective tools would be YouTube, FaceBook, Twitter, InstaGram and other
available social media. Images and messages are surfacing on social media that is
14 Shirin Ebadi, “Iran Awakening: Human Rights Women and Islam.” Presentation at Joan B. Kroc
Institute for Peace & Justice at University of San Diego, San Diego, CA, September 7, 2006.
15Peter F. Drucker “What makes an effective executive.” Harvard Business Review June (2004) 59-63
9
drawing attention to this cause. Social media allows you to take your message around the
world to multiple audiences.
Images are powerful; they can move people to act, inspire people to have hope,
and push for great change. Public relations practitioners
have an opportunity to become involved in international
public relations. In the United States we have enjoyed
the freedom of speech for many years. I believe that
public relations practitioners could help the Iranian
Women’s Rights movement unify itself and learn the
importance that its history will have on its future.
The rule of political Islam has contradicted the
realities of modern Iran by oppressing half of its society.
It has forced Islamic and secular women to join their
voices to redefine gender inequality, revitalize
modernity, and challenge the sanctity of theocracy that
governs them.
If the silent revolution can stay unified and practice
the fundamentals of public relations, they have a good chance
to define their future. Iranian women must speak with one
voice that conveys one message. The importance of history
provides the Iranian women with an opportunity to learn
from past achievements and failures.
10
Bibliography
Carrington, Daisy. “Kurdish men in drag promote feminism in the region.” CNN.com.
Last modified September 13, 2013.
http://www.cnn.com/2013/09/11/world/meast/kurd-drag-campaign/
Drucker, Peter F. “What makes an effective executive.” Harvard Business Review June
(2004) 59-63
Ebadi, Shirin. “Iran Awakening: Human Rights Women and Islam.” Presentation at Joan
B. Kroc Institute for Peace & Justice at University of San Diego, San Diego, CA,
September 7, 2006.
Ebadi, Shirin. Iran awakening. New York: The Random House Publication Group, 2007.
Esfandiari, Haleh, “The Women’s Movement in Iran.” Wilson Center Middle East
Program. Last modified August 24, 2012,
http://www.wilsoncenter.org/article/the-womens-movement-iran
Hansen-Horn, Tricia L. and Bonita Dostal Neff. Public Relations: From Theory to
Practice. MA: Allyn and Bacon, 2008
Herskovitz, Stephen and Malcolm Crystal. “The essential brand persona: storytelling and
branding.” Journal of Business Strategy 31, no. 3 (2010): 21-28.
Mahdi, Ali Akbar. “Iranian Women Movement A Century Long Struggle.” The Muslim
World 94, Oct (2004) 427-448.
Malcolm, Susan B., H. Curtis McDaniel and Jeremy Langett “Philosophical Bridges for
IMC: Grounding the Practice.” International Journal of Strategic Communication
2, (2008) 19-30
Mickey, Thomas J. Deconstructing Public Relations: Public Relations Criticism
Mahwah, New Jersey London: Lawrence Erlbaum Associates, 2003.
Nooruddin, A. (translator). The Holy Qur’an. Delaware: Noor Foundation International
Inc, 2003.
Pournick, Milad, “Civil Society Organizations and Empowerment of Women and Girls in
Iran.” Institute for Global and International Studies May (2013): 1-50
Seggie, Steven H., Erin Cavusgil, and Steven E. Phelan. “Measurement of return on
marketing investment: A conceptual framework and the future of marketing
metrics.” Industrial Marketing Management 36 (2007): 834-41.

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The Silent Revolution

  • 1. The Silent Revolution: Searching for a Voice Michael W. Loiacono PR History and the Modern World Professor Rick Batyko, APR, Fellow PRSA February 2014
  • 2. 2 ABSTRACT The Silent Revolution: Searching for a Voice Throughout Iranian history women have been at the forefront of every revolution as a driving force for change. Iranian women used this collective force to push for equality with limited success up to 1979. The women’s rights movement in the Islamic Republic of Iran experienced significant setbacks since the Islamic Revolution of 1979. In order to fuel this discrimination against women the clerics have used male-dominated translations of the Quran as a basis for its hard-liner stance against women. The successes and failures of the Iranian women’s rights movement of the last decade is a key contributing factor to the future progress of this movement. With the advent of new technology activists can reach audiences that were unattainable a decade ago. I believe that if the women’s rights movement can learn from its history it will be able to develop a comprehensive plan to achieve equality.
  • 3. 3 INTRODUCTION Oppression can take on many forms. Throughout history, many groups have experienced oppression and discrimination at the hands of the dominant class of society. Iranian women have fought this oppression and discrimination for decades. Iranian women are accustomed to being ignored by the male-dominated society of Iran. Since the early 1900s they have participated in secret societies where they could discuss issues affecting them openly. Two of the most influential secret societies for Iranian women were Anjoman-e Azaadi-ye Zanann (the Women’s Freedom Society) and Anjoman-e Zanann-e Neqaabpusb (the Society of Masked Women). These societies were instrumental in fighting for the right of women in Iran to vote. Activism is about the strategic use of tools of change: “person-to-person organizing, employment of mass media, economic pressuring, public actions, skilled oratory, legal weaponry, quiet persuasion, education, steady vigilance and even prayer.”1 Throughout the twentieth century they made small advancements, slowly and silently. Iranian women used effective public relations campaigns and marketing to silently push their agenda forward. The women realized that in order to harness this silent power they must gain the support of key members of society.2 Under the Pahlavi era women were allowed to attend university and take courses predominantly reserved for men, they could vote and run for office, they could unveil and not wear the hijab, the age of consent for a woman was raised from 13 to 18, and women were allowed to contest a husband’s right to divorce. The Iranian government, under the Pahlavi leadership, 1 Tricia L Hansen-Horn. and Bonita Dostal Neff. Public Relations: From Theory to Practice. MA: Allyn and Bacon, 3. 2 Ibid, 6.
  • 4. 4 established the High Council of Iranian Women’s Association, which was used as a collective organization for women’s groups to meet. Although women were not treated as equals to Iranian men they were making great strides at reaching this goal. However, the Iranian women’s rights movement experienced significant setbacks after the Islamic Revolution of 1979. The new theocracy systematically rolled back five decades of progress in women’s rights.3 Almost overnight women lost all the advancements they made under the Pahlavi era. It is important to understand what was lost, the struggle to achieve it, and the importance of history so the Iranian women’s rights movement can push forward and achieve their goals. For the third time in the history of the Iranian women’s movement, Iranian women participated and contributed to the process of political change. 4 Unfortunately this time they were not united and made hasty decisions that cost them many freedoms. The Islamic clerics that rule Iran use the power of public relations to maintain order and to justify systematic abuse against women by translating verses from the Quran as the foundation for Sharia law. Every time the law tends to fold in on itself and become legalistic, or when it is concerned more with formal legality or legitimization and rectitude than with justice, deconstruction is needed.5 Islamic law in Iran is a flawed system supported by secular theory that is derived from male dominated translations of sacred texts and the Quran. It is not the Quran that 3 Haleh Esfandiari, “The Women’s Movement in Iran.” Wilson Center Middle East Program. Last modified August 24, 2012, http://www.wilsoncenter.org/article/the-womens-movement-iran 4 Ali Akbar Mahdi, “Iranian Women Movement A Century Long Struggle.” The Muslim World 94, Oct (2004), 435. 5 Thomas J. Mickey, Deconstructing Public Relations:Public Relations Criticism Mahwah, New Jersey London: Lawrence Erlbaum Associates,2003, 2.
  • 5. 5 teaches us that as long as a maiden lives in the house of her father she has to be ruled by one who has authority on her body.6 The Quran teaches that women and men are equal, created from the same origin. THE SILENT STRANGULATION Throughout the last decade the Iranian women’s rights movement has operated in two distinctive groups, secular and non-secular. Prior to early 2001 these two groups operated in great solidarity to each other. Shirin Ebadi, 2003 Peace Prize Laureate, calls this time an era of great silence. Ebadi believes, “Silence is strangulation to peace. This silence is like that heard throughout a graveyard.”7 No leader has stepped forward to help the Iranian Women’s rights movement consolidate into a powerful force. The lack of leadership has kept the message of the activists from reaching their target audience. Public relations practitioners believe that shifts in perceptions of relationships bring about simultaneous shifts in worldview and needs, just as shifts in perceptions of needs bring about corresponding shifts in relationships and worldview.8 The message must remain relevant to be heard. Mahbubeh Ummi, editor of Farzaneh, said, “Although secular women do not share our convictions, we can collaborate because we all work to promote women’s status. We have realized that our sectarian views of the first post-revolutionary years led 6 A. Nooruddin, (translator). The Holy Qur’an. Delaware: Noor Foundation International Inc, 2003. 41-A. 7 Shirin Ebadi, “Iran Awakening: Human Rights Women and Islam.” Presentation at Joan B. Kroc Institute for Peace & Justice at University of San Diego, San Diego, CA, September 7, 2006. 8 Tricia L Hansen-Horn. and Bonita Dostal Neff. Public Relations:From Theory to Practice. MA: Allyn and Bacon, 233.
  • 6. 6 to isolation of many competent seculars, which was to the detriment of all women.”9 The combined voices of secular and non-secular women were clearly evident in the last presidential election where women united to vote in a more moderate candidate. Through this process of unification women were able to see the power they harnessed as a group. The women’s rights movement in Iran continues to be disjointed, and without the mesmerizing protests we are accustomed to seeing on social media. Theorists call this the power of presence. Iran’s women activism is defined by “the collective presence not collective protest.”10 To be successful the women of Iran must be proactive to accomplish their goals of equality. Historically we can trace effective change back to the early 1900s when they formed secret societies to utilize the mass media of the time, print magazines and newspapers. FINDING A VOICE The theocracy of Iran believes that the intellectual interpretation and innovation known as ijtihad can only be practiced by male clerics to debate the meaning and teachings of the Quran. Ijtihad allows a cleric to debate the meaning of passages in the Quran and apply those to modern times. This does not mean that Islam and equal rights for women are incompatible: it means that invoking Islam in a theocracy refracts the religion through a kaleidoscope, with interpretations perpetually shifting and mingling and the vantage of the most powerful prevailing.11 Shirin Ebadi is a strong advocate for Iranian women, but she is not in Iran and she cannot act as a leader for this group. It is 9 Milad Pournick, “Civil Society Organizations and Empowerment of Women and Girls in Iran.” Institute for Global and International Studies May (2013): 1-50 10 Ibid, 11. 11 Shirin Ebadi. Iran awakening.New York: The Random House Publication Group, 2007. 83.
  • 7. 7 because of absent leaders forced away from the public forum that the The Iranian Women’s Rights movement is grappling to find support and direction. It is a social movement that is lacking the basic structure of social movements to be effective. It requires clearly defined goals, direction, leadership, organization and a collaborative effort of all women. Essentially, the women of Iran must unite their activities and resources to push forward one message. BREAKING THE SILENCE The Kurdish men in the region are hearing Iranian women’s cries for support and help. In April of 2013 the campaign called Kurd Men for Equality proudly featured men swathed in the colorful garb traditional among Kurdish women.12 The campaign has received over 20,000 likes and garnered international attention. The two men who organized the campaign say it is a political move against the oppressive Iranian Regime.13 This is an ingenious way to ensure your message reaches your target audience. These men are not only supporting the women’s rights movement, they are becoming a part of it. They are making 12 Daisy Carrington. “Kurdish men in drag promote feminism in the region.” CNN.com. Last modified September 13, 2013. http://www.cnn.com/2013/09/11/world/meast/kurd-drag-campaign/ 13 Ibid.
  • 8. 8 their voices heard as they push for equal rights for all women. Shirin Ebadi lends her voice to the One Million Signatures Campaign. (http://www.we-change.org/english/) Rather than throw democracy on a nation through cluster bombs we must support women in taking stronger initiatives to protect their rights.14 Shirin Ebadi speaks vehemently that the improvement of human rights and democracy in Iran rests on the shoulders of Iranians, and not United States or NATO powers. As a Nobel Peace Prize Laureate she is able to use the world stage to bring the plight of Iranian women to more people. She recognizes there is still a great deal of work to be done. KEEPING THE VOICE ALIVE History plays a critical role in the evolution and success of the Iranian Women’s Rights movement. For decades women were successful in prompting change when they united with one voice. They were heard by the ruling regime and changes were made. In order to keep their message prevalent the women must unite under one leader, or a central organization that can coordinate the efforts to push their message out. An effective leader is needed. Someone who can get the knowledge they need and forge an action plan that inspires others to act and accomplish the unified goal of the organization.15 Iranian women must utilize all the tools available to carry their message of equality. Effective tools would be YouTube, FaceBook, Twitter, InstaGram and other available social media. Images and messages are surfacing on social media that is 14 Shirin Ebadi, “Iran Awakening: Human Rights Women and Islam.” Presentation at Joan B. Kroc Institute for Peace & Justice at University of San Diego, San Diego, CA, September 7, 2006. 15Peter F. Drucker “What makes an effective executive.” Harvard Business Review June (2004) 59-63
  • 9. 9 drawing attention to this cause. Social media allows you to take your message around the world to multiple audiences. Images are powerful; they can move people to act, inspire people to have hope, and push for great change. Public relations practitioners have an opportunity to become involved in international public relations. In the United States we have enjoyed the freedom of speech for many years. I believe that public relations practitioners could help the Iranian Women’s Rights movement unify itself and learn the importance that its history will have on its future. The rule of political Islam has contradicted the realities of modern Iran by oppressing half of its society. It has forced Islamic and secular women to join their voices to redefine gender inequality, revitalize modernity, and challenge the sanctity of theocracy that governs them. If the silent revolution can stay unified and practice the fundamentals of public relations, they have a good chance to define their future. Iranian women must speak with one voice that conveys one message. The importance of history provides the Iranian women with an opportunity to learn from past achievements and failures.
  • 10. 10 Bibliography Carrington, Daisy. “Kurdish men in drag promote feminism in the region.” CNN.com. Last modified September 13, 2013. http://www.cnn.com/2013/09/11/world/meast/kurd-drag-campaign/ Drucker, Peter F. “What makes an effective executive.” Harvard Business Review June (2004) 59-63 Ebadi, Shirin. “Iran Awakening: Human Rights Women and Islam.” Presentation at Joan B. Kroc Institute for Peace & Justice at University of San Diego, San Diego, CA, September 7, 2006. Ebadi, Shirin. Iran awakening. New York: The Random House Publication Group, 2007. Esfandiari, Haleh, “The Women’s Movement in Iran.” Wilson Center Middle East Program. Last modified August 24, 2012, http://www.wilsoncenter.org/article/the-womens-movement-iran Hansen-Horn, Tricia L. and Bonita Dostal Neff. Public Relations: From Theory to Practice. MA: Allyn and Bacon, 2008 Herskovitz, Stephen and Malcolm Crystal. “The essential brand persona: storytelling and branding.” Journal of Business Strategy 31, no. 3 (2010): 21-28. Mahdi, Ali Akbar. “Iranian Women Movement A Century Long Struggle.” The Muslim World 94, Oct (2004) 427-448. Malcolm, Susan B., H. Curtis McDaniel and Jeremy Langett “Philosophical Bridges for IMC: Grounding the Practice.” International Journal of Strategic Communication 2, (2008) 19-30 Mickey, Thomas J. Deconstructing Public Relations: Public Relations Criticism Mahwah, New Jersey London: Lawrence Erlbaum Associates, 2003. Nooruddin, A. (translator). The Holy Qur’an. Delaware: Noor Foundation International Inc, 2003. Pournick, Milad, “Civil Society Organizations and Empowerment of Women and Girls in Iran.” Institute for Global and International Studies May (2013): 1-50 Seggie, Steven H., Erin Cavusgil, and Steven E. Phelan. “Measurement of return on marketing investment: A conceptual framework and the future of marketing metrics.” Industrial Marketing Management 36 (2007): 834-41.