1. Customer Diary
2015-2016
Learning Assignment
Porter Airlines has revolutionized short-haul
flying with a warm and effortless approach to
hospitality, restoring glamour and refinement
to air travel. Porter is an Official 4 Star Airline®
in the World Airline Star Rating® and also rated
as Best Regional Airline in North America by
Skytrax.

2. Customer Reviews
“friendly and helpful”
— P Srinivasan 1st February 2016
There seems to be a common com-
plaint of delays or cancellations with
Porter Airlines, but I certainly didn’t
see that. Flew from Ottawa to Boston
via Toronto Billy Bishop and then
back, and on both trips I had zero
complaints. No delays, arrived on-time
or a couple of minutes early. Lounge
was very comfortable, staff were
friendly and helpful, and I couldn’t
really beat the price I got. 10/10, would
fly again
“both were extremely impressed”
—Rosemary Chupik (Canada) 29th
November 2015
Flew Porter Airlines for the first time
with my granddaughter from Toronto
to Ottawa. We both were extremely
impressed with the services, seats
comfortable, no delays, snacks were
fine, wine served in a glass was an add-
ed bonus. I have nothing but positive
things to say. The lounge in Toronto
was amazing with all the free goodies.
I will be certainly flying Porter Air-
lines again.
“trip going fine until arrival”
— Will Skinner 8th October 2015
Trip going fine until arrival at US customs in
Chicago Midway. Seems Porter has its own tiny
customs area. Got stuck for 40 mins in long
queue waiting with only 4 agents. Definitely put
me off using this option. Chicago O’Hare airport
next time.— Sonja Nehr-Kanet
17th August 2015
I have flown twice with Porter since
December. I found the website easy to
use. In December, I found the pric-
es reasonable as I booked very late
after the death of my sister just before
Christmas. Inflight snacks were tasty
and different and my beverage was
served in a glass. Online booking was
easy and I used both one way options
and return with price very reason-
able. Flights were smooth. Seat was
comfortable. Adequate space as bag
with urns easily fit under seat close by.
Nice option to cabin check larger bag.
Lounge in Toronto and Ottawa is very
comfortable with free coffee, cookies
and Internet. I wish Porter flew into
more cities. I appreciated the service
given by Porter.
— “staff are very helpful”
Rafic Kamaleddine (United Arab Emirates)
27th October 2015
Toronto to New York with Porter Airlines. Great
service, prompt timing and extremely practical.
The staff are very helpful and the airport is easi-
ly accessbile from downtown Toronto.
— P Romano (Canada) 13th January 2014
This was the first time for me to use Porter
and had very high expectation but I was very
disappointed with the level of ground service
and delays. Check in took over an hour then
information centre at the lounge weren’t inter-
ested in answering about my questions about
the flight. The flight was delayed by an hour
thus missing my meeting in Ottawa. It wasn’t
worth the money.
— Sarah Andrews
(United States) 2nd July 2015
They cancelled our flight 1/2 an hour
before it was due to take off and made
us wait over 5 hours for the next flight.
They wait listed us on the next availa-
ble but those who made it on that flight
were the ones who paid more for their
tickets. They penalised us fir not book-
ing early! Their customer service was
terrible. This is an airline I will never
fly with again.

3. Destinations Map
Take a convenient flight from the downtown
Billy Bishop Toronto City Airport and
connect through Boston on JetBlue. You get
to enjoy the fabulous, award-winning service
provided by both airlines - we both keep
winning awards for making our passengers
happy. Plus, of course, great prices for you.

4. News Release
Porter offers fastest service connecting Windsor and
Thunder Bay to Ottawa and Montreal
– TORONTO April 7, 2016
Porter Airlines is offering new direct flights from
Windsor and Thunder Bay, to Ottawa and Montreal.
This makes flying Porter faster than any other airline
offering these routes. The enhanced service begins
May 2, 2016.
Select flights originating in Thunder Bay and Windsor
will continue through to Ottawa or Montreal on the
same aircraft after a short stop in Toronto. Passengers
will no longer have to deplane in Toronto and
change aircraft with this new direct ser-
vice, significantly reducing travel time
by up to two hours.
“Speed is one of the main benefits
we promote as part of the Porter
experience,” said Robert Deluce,
president and CEO, Porter Air-
lines. “These new routings reduce
travel time and provide even
more convenience for our pas-
sengers.”
Porter is the only airline offering
direct service on these routes.
Direct roundtrip flights originating in
Thunder Bay operate as follows:
· Thunder Bay-Ottawa – twice on weekdays
· Thunder Bay-Montreal – twice on weekdays
Direct roundtrip flights originating in Windsor oper-
ate as follows:
· Windsor-Ottawa – twice on weekdays and once
on Sundays
· Windsor-Montreal – twice on weekdays and once
on Sundays
Porter Airlines Ranked Second-Most Reputable
Canadian Company
– TORONTO June 15, 2016
Porter Airlines is ranked the second most reputable
Canadian company and the most reputable airline in
Canada, according to new research from Reputation
Institute, the world’s premier authority on reputation
measurement.
The Reputation Institute released the 2016 Canada
RepTrak® 50, a study of the most highly regarded com-
panies in Canada, including both international and
homegrown organizations. Six Canadian companies
cracked the Top 50, including Porter, which ranked
20th overall. The rankings are based on over 40,000
ratings collected from Canadians in the first quarter of
2016.
In addition to the overall ratings from Canadians with
stated familiarity with each company, the RepTrak®
system also scores companies on seven key
dimensions of reputation: products and
services, innovation, workplace, gov-
ernance, citizenship, leadership and
performance.
“We are honoured to receive
this recognition from Canadi-
ans. People take notice when
you do things differently,” said
Robert Deluce, president and
CEO of Porter Airlines. “That’s
really what we set out to do at
Porter with a value proposition
based on speed, convenience and
service. While the product has to
be strong, it’s really the service aspect
that I believe makes Porter stand out.”
Porter has also been recognized as the Best Regional
Airline in North America at the 2015 Skytrax World
Airline Awards and voted one of the Best Internation-
al Airlines according to Condé Nast Traveler’s 2015
Readers’ Choice Awards.
Porter has continued to set itself apart from the com-
petition by emphasizing overall service, and providing
complimentary amenities, including lounge access,
Wi-Fi, beer, wine and snacks for all passengers. Its
main base at Billy Bishop Toronto City Airport is one
of the most convenient urban airports in the world.
To see the full rankings of the 2016 Canada RepTrak®
50, visit www.reputationinstitute.com/canada.

5. Contact Us
Flight reservations or inquiries
Toll free: 1-888-619-8622
Telephone: 416-619-8622
Voice Relay Service: TTY - dial “711”
Business Hours: Monday to Friday 5:30 AM
to 11:00 PM ET
Saturday to Sunday 6:00 AM to 10:00 PM ET
Baggage Claim
Please review our Baggage Information sec-
tion for answers to many common inquiries.
Online: Track your baggage claim status
Telephone: 416-619-8584
Email: ytz.baggage@flyporter.com
Lost and Found
For items lost on Porter Airlines flights only,
please contact:
Telephone: 647-826-7094
Email: lost.found@flyporter.com
Disability Assistance
Toll free: 1-855-542-3707
Voice Relay Service: TTY - dial “711”
Email: disabilityassistance@flyporter.com
Contact Us by Phone
For general inquiries or for immediate assis-
tance with an existing reservation before or
during travel, please contact our Call Centre
at 1–888–619–8622
Feedback
Provide compliments, suggestions or com-
plaints using our Feedback form.