A summary of who we are, what we do and how we do it

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www.conflictresolutioncentre.co.uk
The Conflict Resolution
Centre

2. Title
www.conflictresolutioncentre.co.uk
Title
Who we are

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www.conflictresolutioncentre.co.uk
Title
Conflict Escalator - workplace
•Dismissal /
Redundancy
•Resignation
•Sickness leave
•£
•Compromise
•Continuation of
relationship
•New working
practices
•Tribunal or Court
•Mediation
•Facilitation
•Parties find their
own resolution
Tribunal or Court
•Appeal
•Disciplinary/Grievance process
•Investigation
•Correspondence
•Meeting to discuss allegations
•Referral to HR
•Imposed Resolution
•Formal communications
•Disagreement / breach of rules
(written / unwritten) Copyright TCRC Ltd 2009

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www.conflictresolutioncentre.co.uk
Title
External support to Self Reliance
Practical Conflict Resolution
- Mediation
- Conflict coaching
Infrastructure:
- Case management
- Integrate early conflict resolution into process and culture
- Recruit and train managers and mediators
- Mediator supervision, debriefs and accreditation
Ongoing support and
professional development
- Development of learning sets
- Embedding supervision and CPD

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www.conflictresolutioncentre.co.uk
Examples of non-workplace claims

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www.conflictresolutioncentre.co.uk
Title
How mediation works:
Positions, Interests and Needs
Copyright TCRC Ltd 2009
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7. Title• Mediation: Civil and Commercial, Workplace, Family
• “Radical changes to the employment Tribunal’s Approach to Dispute Resolution.
Are you Ready?”
• Workplace and Employment Mediation courses
– Essential Mediation at Work : 10 September 2013
– Intermediate Mediation Skills for the Workplace : 11 and 12 September 2013
– Foundation Workplace and Employment Mediation Skills: 10, 11, 12, 16 and 17 September 2013
• Civil and Commercial Mediation courses
– Essential Civil and Commercial Mediation: 1 October 2013
– Foundation Civil and Commercial Mediation Skills : 2 and 3 October 2013
– Certificate in Workplace and Employment Mediation Skills: 1, 2, 3, 9 and 10 October 2013
• http://doughtystreetchamberssemianr21052013.eventbrite.co.uk
• http://www.eventbrite.com/org/1142919825?ref=eorgbtn
www.conflictresolutioncentre.co.uk
Services

8. Title
www.conflictresolutioncentre.co.uk
Some of our clients

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• John Lewis & Waitrose: Tracey Killen Group HR Director
• Next: Liz Wildman Senior HR Officer
• Allen and Overy: Genevieve Tenant
• Balfour Beatty: John Brown HR Director
• Hallmark Cards: Anne Sheils International and UK
Group HR Director
• Litigation and Employment Solicitors
• Barristers
www.conflictresolutioncentre.co.uk
People I would like to meet

10. Title• “I understand that it is very difficult to know what kind of quality of mediator you get
through panels. I recently spoke to Louisa Weinstein at the Conflict Resolution Centre
and was impressed at how they vet and continue to train and support their mediators
to ensure quality”
• “If there is infighting at work you should definitely speak to Louisa Weinstein – she has
cost effective and efficient solutions that will help to put things back on track”
• “I recently attended a training by Louisa Weinstein, and she impressed me with her
understanding on how to change the culture of conflict within the organisation”
• “If you are thinking about becoming a mediator or better represent your clients at
mediation you should definitely attend TCRC’s introduction to mediation which gives a
comprehensive picture of how it works”
•
• “If you really want a strategic approach to introduce mediation or methods to avoid
conflict effectively into your organisation talk to Louisa Weinstein or go to one of her
trainings.”
www.conflictresolutioncentre.co.uk
What to say