Zoopla needed to upgrade its IT infrastructure to support more advanced features like web chat and CRM integration. Its existing solution could not provide these capabilities affordably or improve disaster recovery. Zoopla worked with Alternative to design a virtual data center solution that met its needs cost-effectively while providing 24/7 monitoring and integration with Zoopla's systems. The new cloud-based infrastructure delivered the capabilities Zoopla required within budget and with increased security and resilience.

1. When re-locating to their new
offices, Zoopla saw an opportunity
to upgrade from their existing
hosted IT, telecoms and legacy
contact centre, to a more complex
infrastructure.
The business required multimedia
functionality that enabled advanced
web chat, and integration with their
internal CRM system. However, its
existing solution was unable to
deliver this affordably. Zoopla
needed to find a solution that did -
whilst also ensuring an increased
disaster recovery capability.
Designed with Zoopla
Following discussions with Zoopla's internal team,
Alternative designed a solution based on a virtual
data centre (VDC) that both satisfied Zoopla's
specific functionality requirements, and was far
more cost-effective than its competition.
.
Zoopla sells more with
Alternative

2. Control through Visibility
With the presence of the 24/7 NOC team both
Alternative and Zoopla have visibility and the ability
to react as soon as issues are raised with the
infrastructure at any time of the day.
End-to-End Accountability
Working hand-in-hand with the company's in-house
developers, the VDC was integrated into Zoopla's
existing CRM system to provide a single interface for
all contact centre users, at all times. Alternative’s
SLA ensures that it remains accountable throughout
the life of the project.
Business Outcome
Zoopla now has the state-of-the-art, cloud-based
solution its business demands, together with
increased disaster recovery capabilities that gives it
the peace of mind that everything is resilient and
secure; and all within budget.
Zoopla
Zoopla.co.uk is the UK's most comprehensive property website. It focuses on empowering users with the resources they
need to make better-informed property decisions, by combining hundreds of thousands of property listings with market
data, local information and community tools. Zoopla.co.uk has rapidly become the UK's leading online destination for
property consumers to search for homes, attracting over 20 million visits per month.