The Delivery Conference is the leading event dedicated to eCommerce and Delivery. In his opening Welcome, Patrick Wall CEO and Founder of MetaPack provides insight into peak performance and reviews the disruptive forces and powershifts that are shaping the delivery landscape.

1. THE NEW DYNAMIC OF DELIVERY
Patrick Wall
FOUNDER & CEO
METAPACK

2. AGENDA
2

3. 3
THE DELIVERY CONFERENCE APP

4. Cyber weekend
Christmas
THE CHANGING FACE OF PEAK – WEEKLY DESPATCHED
4

5. UK SUNDAY SERVICES: % UPLIFT 2014 - 2015
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6. PREMIUM VS ECONOMY SERVICES - DAILY
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
11/23/15
11/24/15
11/25/15
11/26/15
11/27/15
11/28/15
11/29/15
11/30/15
12/1/15
12/2/15
12/3/15
12/4/15
12/5/15
12/6/15
12/7/15
12/8/15
12/9/15
12/10/15
12/11/15
12/12/15
12/13/15
12/14/15
12/15/15
12/16/15
12/17/15
12/18/15
12/19/15
12/20/15
12/21/15
12/22/15
12/23/15
12/24/15
12/25/15
12/26/15
12/27/15
12/28/15
12/29/15
12/30/15
12/31/15
1/1/16
1/2/16
1/3/16
% SPLIT: ECONOMY VS PREMIUM SERVICES
Economy Premium
Weekends

7. POST CYBER WEEKEND – UK CARRIER HEAT MAP 2014
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8. POST CYBER WEEKEND – UK CARRIER HEAT MAP 2015
8

9. QUALITY OF SERVICE UPLIFT 2014 - 2015
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10. CROSS-BORDER: % DAILY INTERNATIONAL VOLUME
10
Christmas

11. METAPACK - PEAK 2015 IN NUMBERS
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 50 Million parcels from Cyber weekend to New
Year
 Over 3 Million parcels shipped on Peak day
 80,000 requests per minute on Peak day

12. 12
IT IS ALL ABOUT
THE CUSTOMER EXPERIENCE…
I have
knowledge &
control
I am
comfortable
switching
It is all about…
QUICK
I’ll engage if you can
provide what I want,
when I want, where I
want
I want a
brand
experience
It is all about…
CHEAP
It is all about…
FLEXIBLE
It is all about…
CONVENIENT

13. IT IS ALL ABOUT THE CUSTOMER EXPERIENCE…
 Meet your delivery promise
 Offer choice &
convenience
 Individualisation… to scale
 Merging of digital &
physical
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14. THE WEB IS BORDERLESS
 Consumer & market preferences
 Physical & technology infrastructure
 Duties & taxes
 Reverse logistics
 Partnerships
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Think global, act local

15. INNOVATION
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 Technology
 Agility
 Customer centricity, across channels
 Cross-border
 Deliver ‘Anywhere’ - last mile
 The people economy
 Choice
 A re-think of physical infrastructure
 Next battlegrounds ?

16. Powered by

17. THANK YOU
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