The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
2009 M Bleyleben Red Herring
1. Bootstrap Your Way
Through the Cycle*
For Red Herring Europe 2009
April 2, 2009
*And why bootstrapping and venture capital are
compatible funding strategies
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2. What Do All These Companies
Have in Common?
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3. They Were All Boostrapped
Startups
Contrary to popular perception, many of today’s
market leaders initially built their companies
through ‘sweat equity’
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4. In Fact, Four of Them Spent Their
First Years Fighting a Recession!
Microsoft ('75) - founded off the back of the oil
crisis / stock market crash
Oracle ('77) – launched right into the '79 energy
crisis. Tight US monetary policy led to a recession
that lasted until '82
Broadcom ('91) - product of Black Monday and the
early 1990s recession
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5. Bootstrapping: Some Definitions
Company that
has raised
little or no
external
funding
Equity mostly
held by
founders
Growth funded
from cash
flows
Break-even by
necessity
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6. Why Bootstrappers Do It
Better, For Longer
Customer focus is baked into the company’s DNA
• Product/service is by definition market-tested
• Outstanding customer service is a necessity, not an
option
Management is more focused, has to prioritise
ruthlessly
• Problems dealt with quickly, not glossed over with
money
Founders retain more control over the
business, and the degree of risk they take with it
This means a leaner, meaner business
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7. Investors Have Become Thin on
the Ground...
Angels have
gone to
heaven
VCs are holding
back
reserves for
their portfolio
companies
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8. Investors Have Become Thin on
the Ground...
Debt markets
are frozen
Small cap stock
markets
remain firmly
shut
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9. Investors Have Become Thin on
the Ground...
Fair-weather
investors, lik
e hedge
funds, strate
gics, have
taken cover
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10. ... And the Goalposts Have Moved
Investors now want to see
innovation, traction, ambition and:
• A countercyclical market opportunity
• Proof of a working, mature sales model
• Demonstrated, recent resilience in tough markets
• Short path to break-even
Hardest hit: early-stage ventures
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11. How To Bootstrap Your Business
Through the Cycle
Start with tactical revenues to fund development
It’s mostly
• Consulting, NREs, projects
common
Develop a single, simple product/service and perfect it
sense
Target recession-resilient markets if appropriate, eg
education, healthcare, niches in eCommerce or SaaS
• Follow the stimulus money (in US) or equivalent in Europe!
Keep development costs down
• Use cheap infrastructure – hello cloud and open source
Look for a short or negative working capital cycle, eg get
paid before you pay your suppliers
• Good examples of this are eCommerce companies like
BuyVIP
Rely on creative online lead gen, guerilla marketing, social
media promotions
• For an example, check out Bonobos
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12. But Bootstrapped Companies
Eventually Run Out of Steam
Can’t invest to accelerate growth in a recovery
Founders become overly risk-averse as the value
of their nest-egg grows
Top-flight executives are hard to recruit without a
strong capital base
Lack of external advisers, independent board can
lead to ‘tunnel vision’
Non-contributing shareholders (departed
founders, family and friends) can hold the
business back and become a distraction
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13. Case Study: GoViral
Set up by 2 founders in Denmark in 2005 to seed viral
Viral video
videos on blogs and other web sites
example:
Initial revenues generated from consulting projects
Fifa Street 3
• Development of platform funded gradually
The business grew quickly and ran profitably, building
out a large publisher network for video distribution
Eventually GoViral reached a tipping point, where
• It needed more experienced management
• It wanted to expand its geographic footprint
• An external board could contribute strategic direction
The company recruited senior executives from Leo
Burnett and TradeDoubler, and raised €6.5m, adding an
institutional investor to its board
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14. Timing Is Key – Recognise the
Inflection Point
Don’t raise capital when you need it, raise it when
you don’t
• This means you take less risk with your equity
Positive external factors
• Customers are buying
• Market growth is accelerating
• Acquisitions are possible
Positive internal factors
• Sales model or customer acquisition model works
and appears to be repeatable
• Constraint on faster growth is internal management
capacity
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15. A Digression on the Importance
of the Sales Productivity KPI
We call it the Growth Velocity Predictor or GVP
For consumer
It tells you very simply whether it is worth diluting your equity holdings to
Internet
invest more in sales
services, sub
• It’s a measure of the scalability of your business
stitute gross
The formula is: gross profit ÷ cost of sales, eg
profit for a
• Revenues of €800k @ 70% gm = €560k
measure of • Cost of 2 sales people & marketing = €290k
your • GVP = 1.9
•
customer You can apply this to aggregate numbers (historic, forward), or to specific
deals/projects
lifetime value
Anything above a 2.0 or 2.5 is great and an equity investment in sales
should yield positive ROI for founders
Between 1.7 and 2.0 is OK provided fixed operational costs in the
business can be held low
If your GVP is below 1.5 it’s worth reviewing your sales model and pricing
strategy to find improvements before raising money
A similar model can be applied to consumer Internet companies using the
cost of customer acquisition as the cost of sales
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16. Good, Saleable Reasons to Raise
Capital Today
Expansion of proven sales model with high GVP
Acquisitions or partnerships that lead to rapid
acquisition of customers
• In this cycle critical mass is going to be more important
than ever
Bolster balance sheet in an otherwise profitable
business
Take out non-contributing shareholders
Less good reasons:
• Significant cash out for working founders
• Development of a completely new product/service
• Speculative expansion to multiple territories
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17. What VCs Dream of Funding
Businesses with:
Recurring revenues and controlled churn
Smooth revenue growth and variable costs, no lumps
Standard, documented, repeatable sales model
Strong ‘recession story’
Low customer concentration
Negative working capital requirements, eg your
customers pay you first!
Realistic business plan with growth in the low-side
case and significant upside if all goes well
Clear understanding of, and contingency plan for, the
downside scenario
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18. If You Can Bootstrap Your Way
Through Half that Checklist…
... You can raise capital from a position of strength
As the markets recover, the leanest, meanest
companies will become tomorrow’s winners
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19. About Kennet
Growth equity for US and European TMT businesses
• Capital for sales expansion, acquisition
finance, shareholder liquidity
Over $500m under management from offices in
London and Silicon Valley
Max Bleyleben, Managing Director
http://maxbley.typepad.com/
http://www.kennet.com/
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