We Honor Veterans - Achieving the Next Level
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PowerPoint from the October 29, 2015 presentation by the Louisiana-Mississippi Hospice and Palliative Care Organization. For more information, visit www.lmhpco.org or www.wehonorveterans.org
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We Honor Veterans - Achieving the Next Level
- 1. We’ll be starting shortly… Meanwhile, please review these points of webinar / teleconference etiquette: •Please do not interrupt the presenter. There will be appropriate Q&A times. •Please mute your call if you want to talk to others during the presentation. •Do not place the call on hold. On-hold music / beeps will distract the other participants. •Use the “Raise Hand” feature to ask questions in the Q&A text box. Most questions can be answered by other presenters “behind the scenes”. There will also be a Q&A session at the end of the presentation.
- 3. INTRODUCTION The We Honor Veterans task force is comprised of members of LMHPCO who volunteer to help promote the program and awareness throughout Louisiana and Mississippi. Jamey Boudreaux Director LMHPCO
- 4. LMHPCO VA Taskforce Mission Statement: To enhance and ensure quality end of life care for Veterans and the family members enrolled into hospice agencies in Louisiana and Mississippi. Our Goals: – Educate LMHPCO members on the unique needs of Veterans and their families at the end of life; – Encourage participation in the We Honor Veterans program; – Solidify partnerships with VA facilities and organizations serving Veterans throughout Louisiana and Mississippi, so that hospice agencies and their partners may be mutual and supportive resources in providing care at the end of life to Veterans.
- 5. We Honor Veterans Program • What is it? • What does it have to do with hospice? • What’s in it for me and my company? • How do I get started?
- 6. ETIQUETTE Please follow these tips out of respect for the other participants in this webinar / teleconference. Emma Harrison Account Executive New Orleans, LA
- 7. Webinar / Teleconference Etiquette • Please do not interrupt the presenter. There will be appropriate Q&A times. • Please mute your call if you want to talk to others during the presentation. • Do not place the call on hold. On-hold music / beeps will distract the other participants. • Use the “Raise Hand” feature to ask questions in the Q&A text box. Most questions can be answered by other presenters “behind the scenes”. There will also be a Q&A session at the end of the presentation.
- 8. OVERVIEW Here’s what we’ll be reviewing today… Keith Stark Community Liaison Baton Rouge, LA
- 9. Objectives for this course • Have an understanding of what the We Honor Veterans Program is, who designed the program and why. • Feel comfortable participating in the program • Be able to implement the program in you own center. • Participate in LMHPCO task force objectives of climbing the steps to level four in the WHV program. • Have a clear understanding why it is so important that we all join LMHPCO in the endeavor of delivering the best hospice care in Mississippi and Louisiana to our Veterans.
- 10. What is We Honor Veterans? • We Honor Veterans (WHV) was designed to empower hospice professionals to meet the unique needs of dying Veterans. • We Honor Veterans is an awareness campaign conducted by the National Hospice and Palliative Care Organization (NHPCO) in collaboration with the Department of Veterans Affairs (VA). NHPCO is actively supporting the campaign and providing resources for hospices to participate • The program teaches respectful inquiry, compassionate listening and grateful acknowledgement — to comfort patients with a history of military service and possibly physical or psychological trauma.
- 11. What does it have to do with hospice? • One out of four dying Americans is a Veteran. – Of 2.4 million deaths in the United States each year, approximately 680,000 are Veterans – A vast majority of Veterans are not enrolled in VA and may not be aware of end-of-life services and benefits available to them, including the Medicare Hospice Benefit and VA-paid hospice care – Community hospices can join other hospice providers across the country in honoring our Nation’s Veterans and be listed on the We Honor Veterans website.
- 12. What’s in it for me and my hospice? • Is your hospice prepared to utilize Veteran Referrals? • Do you feel your hospice is prepared to manage END OF LIFE CARE for Veterans? • Do you realize the unique care needs of some Veteran’s at the end of life?
- 13. What’s in it for me and my hospice? Hospices will have the ability to promote their level of commitment to Veterans by displaying the We Honor Veterans logo on their websites as well as community outreach and educational materials. By becoming a We Honor Veterans Partner, hospices will be better prepared to: •Build professional and organizational capacity to provide quality care for Veterans •Develop and/or strengthen partnerships with VA and other Veteran organizations •Increase access to hospice and palliative care for Veterans living in their community •Network with other hospices across the country to learn about best practice models
- 14. RECRUIT The first step is making a commitment Keith Stark Community Liaison Baton Rouge, LA
- 15. Making the commitment to WHV Once you have made the decision to be in the We Honor Veterans program, you will be ask to sign a partner commitment by NHPCO that states you will participate by: • Building professional and organizational capacity to provide quality care for Veterans. • Develop and/or strengthen partnerships with the VA and other Veteran organization • Promote our organization’s commitment to serving Veterans in your community • Expand community awareness of the unique care needs of Veterans • Complete and submit brief Activity Reports to advance to the next partner level
- 16. NHPCO / WHV commitment to you. • To add your hospice's name to the We Honor Veterans Partner Directory • Provide a We Honor Veterans Level-appropriate logo to use for your website and printed materials • Conduct regularly scheduled conference calls to provide technical assistance to Partners • Facilitate ongoing networking discussions with other WVH Partners.
- 17. Resources are available to help www.WeHonorVeterans.org is a great place to start. Here you can find practical resources such as downloadable forms, descriptions of Veteran benefits, and a discussion forum where hospice professionals can exchange ideas and tips. The website provides community hospices, state hospice organizations, Hospice Veteran Partnerships and VA programs with tools and resources that encourage them to: •Commit to honoring Veterans at the end of life •Assess their current ability to serve Veterans •Learn more about caring for Veterans •Find resources to support Veterans at the end of life •Provide Veteran-centric education for staff •Measure Quality and Outcomes
- 18. www.WeHonorVeterans.org Additional Resources from this web site include: • Unique care needs of the Veteran • Military History Checklist • VA benefits and VA organizational structure • Recognition ceremonies • Veteran to Veteran volunteer programs • Outreach materials • Staff and volunteer training modules
- 19. Recruit • Recruit - Complete and submit the WHV Partner Commitment form. • http://www.wehonorVeterans.org/node/add/recruit-form
- 20. Sign Up Form Online
- 23. LEVEL 1 Provide Veteran-centric education for staff and volunteers, and identify patients with military experience Rob Walls Chaplain Lake Charles, LA
- 24. Level One • Ask about military history and know what to do with the answer. Using the Military History Checklist or similar questions, hospice staff can learn more about the Veteran's military service and the implications it may have for the care and services to be provided by the hospice staff. We Honor Veterans Educational materials are designed to ensure the staff are prepared to meet the Veteran's needs.
- 28. Continued…
- 30. LEVEL 2 Build organizational capacity to provide quality care for Veterans Dana Jennings Executive Director Monroe, LA
- 31. Level 2 • As you move through Level 2 you will build on the foundation you began in Level 1 • You are working to increase the knowledge base of your staff and volunteers so that they can better understand the unique needs of the Veterans entrusted to your care.
- 32. Level 2 • The need for Veteran focused end of life care is immense. • According to the “Armed Forces Veterans Homes Foundation” there are roughly 10 million Veterans aged 65 and over, about 39% of all Veterans. This proportion will remain unchanged for the next 20 years • The number of Veterans age 85 and over is roughly 2 million
- 35. Level 2 • Roughly 1:5 persons age 65 or older living in Louisiana and Mississippi are Veterans.
- 36. Level 2 - Partner to improve care • Through Hospice-Veteran Partnership (HVP) development between community hospices, state hospice organizations and VA facilities, collaborative efforts ensure that excellent care at the end of life is available for our nation's Veterans and their families.
- 38. Level 2 Requirements (continued)
- 39. LEVEL 3 Develop and strengthen relationships with VA medical centers and other Veteran organizations to improve care and access. Kisha Cooper Bereavement Coordinator Monroe, LA
- 41. Level 3 Requirements (continued)
- 42. Level 3: Staff Education • Educational Presentations can include topics such as – Building a Veteran Centric Culture – Hospice Veteran Partnership Program – Homeless Veteran’s at Life’s End – Service Related Diseases, Illnesses and Conditions – Understanding the Department of Veteran Affairs – Wounded Warriors: Their Last Battle with Deborah Grassman – Other: any topic that’s Veteran Focused
- 44. Level 3: Veteran to Veteran Volunteer • Go to WHV Partner Resources – On that Tab, go to Volunteer Programs – Review the Veteran to Veteran Volunteer Fact Sheet – Hospice Veteran Volunteer Outreach and Support [PPT] – Follow the link to the “Volunteers: An Essential Ingredient in Caring for Veterans at the EOL” [PPT] – Look at the sample V2V Program Resources to gain an vision of what the program can be.
- 45. Veteran to Veteran Volunteer
- 46. • Conduct an Annual Evaluation of the Integration of the Military History Checklist • Trends of demographics from Military History Checklist • Review Standards of Practice for Hospice Programs • Develop, implement, and review procedures for access to Veteran Benefits [PPT] Level 3: Organizational Policies/Procedures
- 47. Level 3: Hospice Veteran Partnerships • VA Medical Centers • Veteran Service Organizations (ie. American Legions, DAV, VFW, independent organizations started by Veterans to serve Veterans, etc) • Local, regional or state Hospice-Veteran Partnership – State Hospice-Veteran Partnership (LMHPCO-VA Taskforce)
- 49. We Honor Veteran Pinning Ceremonies "As we celebrate our nation’s heroes this Veterans Day – and every day of the year – we must not forget that it is never too late to give them a hero’s welcome home." www.WeHonorVeterans.org
- 50. LEVEL 4 Increase access and improve quality of care for Veterans in your community by measuring the impact of VA and community interventions. Amy Krohn Community Education Shreveport, LA
- 52. Level 4 Requirements (continued)
- 53. Level 4 Requirements (continued)
- 54. Questions The next segment of our presentation is an opportunity for the participants to ask our panel their questions. Nancy Dunn Education Coordinator LMHPCO
- 55. Frequently Asked Questions (FAQs) 1. What is the LMHPCO Taskforce? 2. What is the LMHPCO-VA Partnership? 3. What resources are available through LMHPCO?
- 56. Open Forum Now we’ll take a few minutes to answer any additional questions you may have.
- 57. Task Force Contacts LMHPCO VA Taskforce •Jamey Boudreaux jboudreaux@lmhpco.org •Kisha Cooper kisha.cooper@lhcgroup.com •Nancy Dunn nancy@lmhpco.org •Dana Jennings dana.jennings@hospicecom.com •Ann Levingston anne.levingston@gentiva.com •Keith Stark kstark@asimgt.com •Rob Walls rob.walls@heartofhospice.net •Emma Harrison emma.harrison@heartofhospice.net •Amy Krohn amys@hospicesb.com NHPCO Coordinator •Kelsey Campbell kcampbell@nhpco.org
- 58. Summary • The We Honor Veterans program is designed for hospices to address the unique needs of our dying Veterans. • Participation in the program helps hospices be prepared to better server our Veterans. • Implementation in your center starts with a commitment. • The LMHPCO task force is here to help you achieve each of the four levels of the WHV program. • It is very important that we all join LMHPCO in this endeavor of delivering the best hospice care in Mississippi and Louisiana to our Veterans.
Editor's Notes
- WHV is designed for all Veterans in all wars in the world not just the USA
- Open discussion on the What’s in it for me.
- Open discussion on the What’s in it for me.
- Louisiana total population: 4.65 million; Veteran population = 330,145 or 7.1%; population >65 = 632,400 (roughly 1:5 are Veterans)
- Louisiana total population: 4.65 million; Veteran population = 330,145 or 7.1%; population >65 = 632,400 (roughly 1:5 are Veterans)
- A little about myself, I’m the daughter of a Vietnam Veteran and sister to an Active Duty Career Army Soldier. Several years ago when my father’s health was declining, we were looking for help with my father’s health at home. The resources seemed desolate and we were frustrated. I learned about Hospice too late but am hopeful that each of us can play a part in improving the care and access to our Veterans and their families. Each level is designed not just to achieve levels but to educate and encourage local VA Medical Centers, CBOCs, as well as Veterans and their families to use this time sensitive care that’s available to them in their homes and/or facilities.
- For each level, you may notice the 3 topic heading theme. Education….
- Organizational Policies and Procedures, and Hospice – Veteran Partnerships. We’ll talk about each of those ongoing topics but get more specific with the development of the Veteran to Veteran Volunteer Program.
- You have already been doing this. Education is ongoing! My suggestion is to always start with trainings you’re currently doing. Consider and research how it may differ with Veterans and educate your staff by building onto current knowledge (ie. A topic about Bedside manner & add “Questions not to ask a Veteran”). Relate it to current events, current patients, and even current individuals in bereavement. The above Power Point presentations are available on the We Honor Veterans website and are resources filled with vital information that you may decide to break down into what your staff needs but don’t limit it to these topics. Your community, your staff, and each Veteran is unique and has unique needs. If you’re creative about creating this Veteran Centric Culture then education is everywhere. We found that our staff had parents, spouses, children and distant family members were Veterans and had experiences that led us all to more information. For example, I learned that a high school friend’s son has returned to civilian life with PTSD and a therapy dog at less than 30 years old. In talking to a local hospital social worker, I discovered that her nephew was involved in a local Veteran service dog organization but they had to put the dog down. She shared the grieving process that the Veteran and his family were experiencing. I later learned that the dog was given a Military Processional to the Veterinarians. Little by little I learn about PTSD and its affects on our community, our neighbors, our medical community, and individual Veterans and their family. Life for many will never be the same. As Bereavement Coordinator, Military trauma re-emerged for a Veteran who lost his wife. Our bereavement program has to be prepared and educated. The more education your staff have in reserve, the better they are able to react in times where the information is most needed. These are just ideas of where to get various topics and how to continue on-going education. Make sure to maintain sign in sheets for documentation of date, time, and staff/volunteer present. [Share, if needed: Register at MyVeHu Campus for more education.]
- Here is a visual of the page you will spend a lot of time on for each Level. The “Get practical resources” Tab is the go-to page for information on the We Honor Veterans website. For Level 3, I want to point out Volunteer Programs, Honoring Veterans, and Veteran Benefits. But we’ll start with Volunteer Programs.
- For all hospices, volunteers are vital and required. This program can be designed as simple or complicated depending on your need and availability and based on your current volunteer program. Review the Veteran to Veteran Volunteer Fact Sheet. You can also review, adapt, and present the “Hospice Veteran Volunteer Outreach and Support PPT” as staff and volunteer education. This PPT will give you the basics on integrating a Veteran focus in your current Volunteer program. As you gain more success with your volunteer program, the next PPT is an excellent model. For startup, use it to fine tune your program. If you have a large volunteer base already with Veterans and/or family members, utilize this structure. The most helpful slides are “Advertising the Program to Your Staff”, “Recruiting Veteran Volunteers”, “Military Cultural Norms” and the various slides on ideas of how to utilize Veteran Volunteers. When we were preparing to start our program, one volunteer revealed that she was a former Marine. I was so excited because that was the door we needed to engage her specifically in our Pinning Ceremonies and glean from her military culture knowledge. She is a tough lady and readily expressed the difference in the communication pattern in a civilian vs. military workplace. Another opportunity for education. [Potential Questions: how many Veteran volunteers should you have before you declare it a program? 1+. Match Veterans with similar histories for optimal outcomes. Evaluation of program?]
- If you’re now asking how can we engage and utilize Veteran Volunteers...Here’s some ideas! This is one page of ideas from the Volunteer Power Point Presentations on the We Honor Veteran’s website. These can be done on holidays first and evolve to year round as your program grows and you have more Veterans.
- Organizationally, you want to continue to evaluate the following things because they are foundational to the entire We Honor Veterans Program. First, How is the Military History Checklist process working to improve the care and recognition of Veterans? Does your staff know who is a Veteran? Do you acknowledge the Veteran’s service? Do you know how the Veteran perceives his/her service? You may even consider expanding to honoring Veteran spouses and children of your patient… Something you may not have done in Level 1 or 2.) Second, Review Standard’s of Practice for Hospice Programs with staff. The more you review it, the more natural it becomes to implement. Some of your staff may already be carrying these standards out and others may need to know how to integrate this in their care. Talk about these standards in staff meeting (how comfortable is chaplain on spiritual and forgiveness for war trauma, is social worker able to address psychosocial and PTSD needs). Third, Begin identifying trends of those Veterans you are serving (ie. 60% WWII). Your own data can provide you statistics for educating staff about local Veteran needs and disease processes for each era. And Finally, develop, implement, and evaluate procedures for assisting Veterans and their families to access Benefits. No idea is too small to continue to build on this process of improving the care for our aging Veterans. On a previous VA Taskforce Webinar, we learned about the importance of Hospice documentation of service connected illness and the bereaved spouse getting benefits.
- The most important part of this is that we are becoming Veteran Knowledgeable Hospice Professionals who are working together with the VA and Veterans to improve their care and access to care. Here’s ideas on how to Get involved. Know your VA Medical Center’s, etc… Be a resource to them and they will be a resource to you.
- And finally, go to the Honoring Veterans page. It will give you ideas on how to make your program unique with Veteran Certificates and Veteran holiday observances for you to plan towards.
- I found the Veteran Pinning Ceremony and shared it with a few of my staff members and military family members. It developed into something special. After honoring the first Veteran patient, tears were plenty. Each time we honor our Veterans, it’s a reminder that freedom is not free, we care for living historians and it’s an awesome responsibility. It then becomes our mission to remind the Veteran of how much we recognize their personal sacrifices, whether small or large, that they made to protect the freedom. Thank you and God bless!
- A little about myself, I’m the daughter of a Vietnam Veteran and sister to an Active Duty Career Army Soldier. Several years ago when my father’s health was declining, we were looking for help with my father’s health at home. The resources seemed desolate and we were frustrated. I learned about Hospice too late but am hopeful that each of us can play a part in improving the care and access to our Veterans and their families. Each level is designed not just to achieve levels but to educate and encourage local VA Medical Centers, CBOCs, as well as Veterans and their families to use this time sensitive care that’s available to them in their homes and/or facilities.
- A little about myself, I’m the daughter of a Vietnam Veteran and sister to an Active Duty Career Army Soldier. Several years ago when my father’s health was declining, we were looking for help with my father’s health at home. The resources seemed desolate and we were frustrated. I learned about Hospice too late but am hopeful that each of us can play a part in improving the care and access to our Veterans and their families. Each level is designed not just to achieve levels but to educate and encourage local VA Medical Centers, CBOCs, as well as Veterans and their families to use this time sensitive care that’s available to them in their homes and/or facilities.