NEACRAO 2015 Day Program FINAL

2015AnnualConference
November 4–6, 2015
Newport Marriott
Newport, Rhode Island
Featuring:
Reverse College Day (RCD) for Guidance Counselors & Admissions Officers – November 4
Annual Conference sessions – November 5–6
Keynote and opening session by Debbie LynToomey, Health and Happiness Specialist
NEACRAO After Dark Social Event
Workshops on veterans, LinkedIn, FERPA, DegreeWorks, reverse transfer, and more!
NEACRAO Logo
NEACRAONew England Association of Collegiate
Registrars & Admissions Officers

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What does NEACRAO stand for?
NEACRAO is the New England
regional association of AACRAO,
the American Association
of Collegiate Registrars and
Admissions Officers, whose purpose
is “to promote the advancement
of higher education in its fullest
and broadest implications.” We
are an all-volunteer organization
dedicated to supporting close
to 1,000 members representing
approximately 150 institutions from
Connecticut, Maine, Massachusetts,
New Hampshire, Rhode Island, and
Vermont.
What are the benefits of joining?
Attending a NEACRAO conference,
professional development session,
or joining the team can help you
expand your resume, increase
your professional network, and
grow your professional skills and
competencies. Challenge yourself
in a new direction, make life-long
friends, and have fun doing it!
How can I get involved?
• Facilitate a session: introduce
a session at Reverse College Day
or the Annual Conference and
coordinate evaluations. Easy to do
and a quick way to get involved!
• Join a committee: most
committees work with the vice
presidents to create Annual
Conference and RCD sessions and
activities for the organization.
• Serve as a co-chair: co-
chairs coordinate and run the
various portions of RCD and the
Conference.
Get to Know NEACRAO
• Join the Board: the Executive
Board governs the Association
and is responsible for its overall
activities and functions. Attendance
at day or day-and-a-half meetings
in January, March, and June are
expected.
Check out all the committees, co-chairs, and
Executive Board positions on page 27!
NEACRAO Logo
NEACRAONew England Association of Collegiate
Registrars & Admissions Officers
5 reasons the Annual Conference
can help you in the workplace,
community, and personally.
1. Great information. This is a
great professional development
opportunity to learn the latest trends
in higher education.
2. Expand your professional
network. Mingle with other new and
experienced professionals from New
England.
3. Learn to lead with time. Hear
Debbie Lyn Toomey speak on actions
busy professionals can take to
cultivate positivity and happiness.
4. Discover. Hear about new products
from other schools that can improve
your service to students and enhance
efficiencies.
5. Amazing value. Think of the types
of sessions and topics you would
see at a large conference costing
thousands of dollars; you receive
the same at NEACRAO Annual
Conference for a fraction of the cost
and only a short distance away!
Perks of Attendance

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President’s Welcome Reception
You are invited to the President’s Welcome Reception
Wednesday, November 4
4–6 p.m.
Atrium
All conference participants are invited to the reception.
Come as you are (casual) and enjoy hors d’oeuvres and a cash bar.
Welcome note to the membership
Welcome, friends and colleagues, to the 68th Annual Conference at the beautiful
Newport Marriott.
We have planned a conference with sessions that we hope are interesting,
intriguing, supportive, and just plain fun! As you plan your session attendance,
remember to make time to visit the exhibitors’ area to see what our vendor
colleagues have to offer. In addition to learning at the sessions offered, we
hope that you visit with friends and make new acquaintances, establishing the
NEACRAO connection with colleagues. As always, we invite you to consider
joining the organization if you are not already a member and maybe submit a
session proposal for 2016. It’s never too early!
On behalf of the Executive Board and Council, best wishes for a great conference!
Sincerely,
Karen H. Schedin Scola
President, 2014-2015
P.S. See you all at the President’s Welcome Reception Wednesday night!
Table of Contents
Conference
4-5 ....... Marriott Layout
6-8 ....... RCD Schedule & Events
9-10 ..... Conference Schedule at-a-Glance
11 ......... Keynote Speaker
12-19 ... Session Descriptions
20 ......... Special Events
Partner & Board Information
21-25 ... Exhibitors
26 ......... NEACRAO Past Presidents
27 ......... NEACRAO Executive Board &
Committees
Thank you to our gold sponsor, Parchment, for
the reception and for their commitment to helping
students use their education to achieve their full
potential.

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Marriott Layout
Second Floor

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Reverse College Day (RCD)
Schedule
Join us as admissions officers from
colleges and universities all over
New England meet and speak with
high school counselors, lunch
together, and share in professional
development workshops.
7:30–11 a.m. ....Registration for RCD
and Annual Conference
Registration Desk
8 a.m.–12:15 p.m. ..Exhibit area open
8:30–9 a.m. .....Continental breakfast
East Foyer
9–9:50 a.m. ..............Opening Session
Salon IV
10–11:50 a.m. .............College fair for
guidance counselors
Salon I, II & III
12–1 p.m. ............Luncheon and raffle
Atrium
1:15–2:15 p.m. ..Concurrent sessions
A & B
See page 7 for locations
2:25–3:25 p.m. ..Concurrent sessions
C & D
See page 7 for locations
3:30–4:30 p.m. ..Session E Salon IV
4–6 p.m. .............President’s Welcome
Reception Atrium
9–9:50 a.m. Opening Session
Salon IV
Guidance Counselors: The
Hidden Gem in the Schools
Guidance counselors are the hidden
gems that help each student shine
and harness their strengths! Debbie
Lyn Toomey, RN, a “Health &
Happiness Specialist™” and founder
of Ultimate Healing Journey, speaks
about recognizing the role of
guidance counselors in the lives of
students and their families during
and after the high school years.
Everyone knows that guidance
counselors help students–but did
you know they can help parents, too?
Let Debbie show you how!
10–11:50 a.m. College Fair
Salon I, II & III
Guidance counselors can visit
with representatives from over 120
regional colleges and universities.
12–1 p.m. Luncheon & Raffle
Atrium
Guidance counselors and
admissions counselors gather
for the annual RCD luncheon,
announcement of student
scholarship recipients, and the
College/University Swag Raffle.

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Reverse College Day
Events & Sessions
1:15–2:15 p.m. Session A Salon IV
(concurrent session)
Learn More About the New SAT
The new SAT is coming in March 2016. Learn more and familiarize yourself with
the newly designed SAT at this presentation, conducted by a member of the College
Board.
Presenter:
Dena Soled Johnson, Director, State and District Partnerships, The College Board
1:15–2:15 p.m. Session B Weatherly
Auditions and Portfolio Reviews for College Admissions to Art,
Media, Design, Music, Theatre, and Dance Programs
This panel of experienced admissions professionals from schools with audition
and portfolio review requirements will provide participants with information
about the admissions requirements and process specific to creative disciplines.
Presenters:
Lucy King, Associate Director of Admissions, RI School of Design
Lauren Wilshusen, Director of Admissions, Massachusetts College of Art and Design
Brian Calhoon, Director of Admissions, The Boston Conservatory
Karen Townsend, Vice President and Dean of Enrollment, School of the Museum of
Fine Arts, Boston
2:25–3:25 p.m. Session C Weatherly
Financial Aid Insight and Updates
Higher education costs continue to be an area of concern for students and
families. Learn from a panel of experienced financial aid administrators
from private and public colleges and universities about important updates
and timelines associated with the financial aid process. Help demystify the
method for which aid is calculated in order to serve as a support system for
students and their families about available aid and methods for financing their
education.
Presenters:
Anne-Marie Caruso, Director of Financial Aid, Wentworth Institute of Technology
Amy Stewart, Associate Director of Financial Aid, Salem State University
Kimberlee Straceski, Senior Financial Aid Counselor, Holyoke Community College
(Continued on next page)

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Reverse College Day
Events & Sessions
2:25–3:25 p.m. Session D Salon IV
Community College Transfer - An Overview of Transfer Agreements
from Community Colleges to Four-Year Colleges & Universities
As many as four out of five community college students in the United States
intend on transferring to a four-year college, according to the College Board.
Come learn about the exciting opportunities available to students who elect
to begin at a community college and transition to a four-year college at a later
point. Students can successfully transfer to a wide range of schools. Learn
more about state articulation agreements and transfer to selective colleges, and
everything in between.
Presenters:
Mark Broadbent, Coordinator of Transfer Affairs, Holyoke Community College
Dawn Bryden, Associate Dean of Admissions, Bay Path University
3:30–4:30 p.m. Session E Salon IV
Coalition for Access, Affordability, and Success
The Coalition represents more than 80 American higher education institutions
that share a commitment to providing students with the best possible college
experience, beginning with the college application process. Coalition schools
offer an affordable education, promising low-cost, in-state tuition for residents
of their state (for public schools) or meeting the full, demonstrated need of
admitted domestic students (for privates). They also offer proven track records
of student success, with graduation rates exceeding 70% at all Coalition
schools. Counselors working with high school students have very many
questions regarding the Coalition’s application. Join this session to hear from a
panel of guests about the newest developments.
Panel Host:
Adam Sapp, Director of Admissions, Pomona College
4–6 p.m. President’s Welcome Reception Atrium
All RCD attendees and early NEACRAO conference arrivals are welcome at
the President’s Welcome Reception on Wednesday evening. Debrief from the
day, gear up for the conference to come, or just enjoy some refreshments and a
beautiful view! Please see official welcome on page 3.

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1:45–4:30 p.m. ................. Conference Registration and Check-in
Registration desk
4–6 p.m. ............................ President’s Welcome Reception Atrium
All RCD participants and NEACRAO conference attendees are welcome to
attend! Debrief from the day or gear up for the conference. Please see official
welcome on page 3.
Thursday, November 5
7:30 a.m.–12 p.m.; .......... Conference Registration and Check-in
2–4 p.m. Registration desk
8 a.m.–5 p.m. ................... Exhibit Hall Open See exhibitor list on pages 21-25.
8 a.m. ................................. Welcome Breakfast for New or Newish
Attendees Salon III
New to the NEACRAO conference? Come join past presidents, veterans of the
conference, and other newbies for an introduction to the conference and great
networking opportunity.
8 a.m. ......................................... Coffee and Breakfast Refreshments
Atrium
9–10 a.m. ................................... Session 1 See session descriptions and
locations on pages 12-13.
10 a.m. ....................................... Break
10:30 a.m.–12 p.m ................... Session 2 See session descriptions and
locations on pages 13-14.
12:15 p.m. ................................. Luncheon and Keynote Speaker
Salon III & IV
Join us for the annual business meeting of NEACRAO, including departure
of officers and election of new officers, awards for exemplary service, and
greetings and information from AACRAO. Enjoy learning about time
leadership from Debbie Lyn Toomey, RN! See page 11 for Debbie’s bio and keynote
description.
(Continued on next page)
Conference Schedule
at-a-Glance
Thank you to our platinum sponsor, College
Scheduler, for the luncheon and for their
commitment to improving the student scheduling
experience, one schedule at a time.

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Thursday, November 5 (continued)
2–5 p.m. ............................ Professional headshots for your LinkedIn profile
A photographer will be set up for conference attendees who want to have their
professional headshot photo taken for their LinkedIn profile. This is offered as a
service for conference attendees at no charge. Intrepid
2:15–3:15 p.m. ................. Session 3 See session descriptions and locations on
pages 14-15.
3:15–3:45 p.m. ................. Break
3:45–4:45 p.m. ................. Session 4 See session descriptions and locations on
pages 16-17.
5–5:45 p.m. ...................... Exhibitor Presentations See session descriptions
and locations on pages 17-18.
9 p.m. ................................ Evening Entertainment “NEACRAO After Dark”
See page 25 for information. Salon IV
Friday, November 6
7–8 a.m. ............................ Executive Council Breakfast and Meeting
Columbia
8–10 a.m. ......................... Conference Registration and Check-in
Registration desk
8–9:15 a.m. ...................... Breakfast/Speaker and 50/50 Raffle Atrium
9:15 a.m.–12 p.m. .......... Exhibitors Open See exhibitor list on pages 21-25.
9:15–10:15 a.m. .............. Session 5 See session descriptions and locations on
pages 18-19.
10:15 a.m. ........................ Break
10:30–11:30 a.m. ............ Session 6 See session descriptions and locations on
page 19.
11:45 a.m.–12:45 p.m. ... President’s Closing Remarks and Exhibitor
Raffle Atrium
Conference Schedule
at-a-Glance

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Debbie Lyn Toomey, RN
Debbie Lyn Toomey RN, a “Health
& Happiness Specialist™” and
founder of Ultimate Healing
Journey knows about the challenges
that women of today face. She has
lived it and witnessed it in others.
As a nurse for over 25 years, Debbie
has taken care of hundreds of smart
and successful women with stress-
related ailments whose conditions
eventually worsened due to lack
of time dedicated to self-care and
living true to their own desires.
Debbie established Ultimate
Healing Journey, as the vehicle to
deliver her overarching message of
living the best life by taking the time
to tune into and follow the wisdom
of your heart; leading you to the
ultimate form of success. Through
Ultimate Healing Journey, she
shares her personal success stories
along with solid scientific data to
deliver powerful information that
will transform the woman of today
into the wonder woman that she
truly is. Debbie is committed to
helping busy women by teaching
them practical knowledge and skills
sets that will best guide them to
the road of a balanced, healthy, and
harmonious life.
Conference Keynote Speaker
Time management is out.
Time leadership is in!
Time is an intangible
commodity that leaves so
many people wondering
how to handle it. Don’t just
manage your time–lead with
it! With “time leadership,”
today’s busy professionals
can take the lead in their day
by doing small and practical
techniques that will cultivate
positive habits to increase
clarity, boost productivity, and
add more meaning into full
schedules. Come see how you
can eliminate the old concept
of “time management” by
replacing it with effective “time
leadership.”

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Conference Session Descriptions
Session One
Descriptions
Session 1: Thursday,
November 5, 9–10 a.m.
1A: Do You Want to Manage or
Lead? Weatherly
Come to this workshop for an
overview of four of the main
components that may be separating
you from being a good leader. We
will discuss how to hold an effective
meeting where ideas are shared, rather
than tasks distributed; team building;
holding trainings that are effective; and
leadership development. It all begins
with respect and working from people’s
strengths.
Presenter:
Colleen Walsh, Director of Student and
Alumni Services, Lawrence Memorial/
Regis College
1B: Understanding Admissions
Better Columbia
Admissions is not just a science;
it’s also an art form. With shifting
demographics and a general arms
race among colleges and universities,
you now have a complex landscape in
which admissions offices try to recruit
students.
Presenters:
Mary E. Dunn, Ed.D, Asst. Dean of
Undergraduate Admissions, Salem State
University
Karen Schedin Scola, Vice President
for Enrollment Management, Rivier
University
1C: Summer Workshop in Review
(for those who missed and those
who want to follow up) Enterprise
This session will provide an opportunity
for the Summer Workshop attendees
to continue the discussion and for
those who missed it this summer to
get involved, too! In this session we
will review strategies for bringing your
“A Game” to work and for inspiring
the best in others. We will review
stress management skills, positive
communication techniques, and
leadership skills for any level of leader.
Presenters:
Mike Burke, Registrar, Faculty of Arts &
Sciences, Harvard University
Ari Kaufman, Associate Registrar-
Operations, Berklee College of Music
Bryn Nowell, Senior Admissions
Counselor, Holyoke Community College
1D: Course Scheduling—Who’s
on First? Courageous
We all have favorite parts of our job
as well as areas that we dread. For the
sake of discussion, let’s compromise
and say that the preparation of a
course schedule falls somewhere
in between. It’s an opportunity to
interact with department chairs
and impact creating optimal course
delivery scenarios, assuring that
students have access to a variety
of courses distributed throughout
the day. On the flip side, there is an
unnamed contingent who wants to
deliver courses in a manner, location,
and time frame that best suits
them. That said, we all face issues
concerning the building of a schedule

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including the determination of time
slot allotment, room ownership,
faculty and department preferences,
the prioritization of space, time,
technology, and room type.
Presenter:
Keith Ingalls, Registrar, Springfield
College
1E: The FUNdamentals of FERPA
and More Freedom
Join Steve McDonald, NEACRAO’s
resident FERPA expert, for a
presentation on the structure and most
significant provisions of FERPA, latest
guidance, and proposed amendments.
It’s the law that we would like to forget
about (and sometimes do) but that
affects virtually every facet of our work.
Whether you’re a FERPA newbie or a
FERPA maven, and regardless of what
office you work in, there is something
for you in this session. As always, your
questions, concerns, and experiences
(good, bad, and especially bizarre) are
welcome.
Presenter:
Steven McDonald, General Counsel,
Rhode Island School of Design
Session Two
Descriptions
November 5, 10:30 a.m.–12 p.m.
2A: Hiring to Fill a Void, Not a
Position Columbia
There is more to the hiring process
than just posting an ad, picking out
a few good resumes, interviewing
several people, and making an offer.
It is a process that requires some
planning if one wants to make the
best hire possible. Learn how to
manage the first interview to reveal
each candidate’s skill sets, personality
type, and attitude. Find expert tips
on legal reference checks and how to
use the information to inform your
final decision. Come to this session
prepared to interact with others and
pick up a packet of sample hiring
documents so you don’t have to start
from scratch.
Presenter:
Dr. Jacquelyn Elliott, Marion Military
Institute, Marion, Alabama
2B: Implementing a CRM
(Customer Relationship
Management) Solution Freedom
This session will cover the search
and selection process as well as the
implementation process of a CRM.
Learn how to select a CRM that is
right for your needs and then how to
make it and your team work together
toward success.
Presenter:
Eduardo Valenzuela, Director of
Admissions Technology & Operations,
Salem State University
2C: Leveraging LinkedIn for
Career Success Enterprise
LinkedIn is the world’s largest
professional networking platform
and a powerful resource for
employers and professionals. This
session will help you learn to create

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a powerful LinkedIn profile that
will best represent your skills and
experiences. We will also look at how
to effectively leverage the site’s many
features to maximize your networking
opportunities, conduct research, stay
current on industry trends, and benefit
your career management strategy.
Presenter:
Bryn Panee Burkhart, Associate Director
and Alumni Career Advisor, MIT Sloan
School of Management
2D: Best Strategies for Working
with Helicopter and Velcro
Parents Weatherly
In this session, we will explore the
ever-increasing participation of
parents in the higher education
experience. While some seem to hover
around their students and are referred
to as “helicopter parents”, there are also
those that cling more tightly, inspiring
the newer term “velcro parents”. We
will discuss various contributors to
this phenomenon and will also share
strategies for partnering with parents
in meaningful and effective ways.
Privacy laws, including HIPAA and
FERPA, will be discussed as they
relate to the confidentiality of student
records.
Presenters:
Bryan Boppert, Associate Director of the
Student Navigation Center, Salem State
University
Bryn Nowell, Senior Admissions
Counselor, Holyoke Community College
Antoine Blalark, Assistant Registrar,
MGH Institute of Health Professions
Alice Falcone, Registrar, Gordon College
Holly Fitzpatrick, Registrar, Greenfield
Community College
2E: The Law and Lawyers: An
Owner’s Manual Courageous
Increasingly, an understanding of
law and the legal system is needed to
manage day-to-day work. This session
will provide some basic background
to help you navigate your way through
the growing legal thicket generally,
delve a little deeper into how to deal
successfully with contracts, and
discuss the process—and pleasures—
of working with lawyers.
Presenter:
Steven McDonald, General Counsel,
Rhode Island School of Design
Session Three
Descriptions
November 5, 2:15–3:15 p.m.
3A: Organizational Skills and
Planning for Your Year Freedom
Are emails, tasks, and multiple
priorities taking over your
productivity? If endless interruptions
and an inability to feel like you
are getting anything done plagues
you—then this workshop is for
you! We will explore strategies to
organize your day, your work week,
and your academic year. Think it’s
impossible? Think again! There is
an organizational method that will

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work for you; it takes time and most
importantly discipline. After one
month you will be bragging to your
friends that your inbox is down to
zero emails!
Presenter:
Colleen Walsh, Director of Student and
Alumni Services, Lawrence Memorial/
Regis College
3B: Baby Boomers, X, Y
& Beyond: Managing the
Generations Weatherly
This session will explore the challenges
of managing multiple generations in a
constantly changing higher education
environment. It will explain how each
generation has its own work style
shaped by key life events and examine
how to leverage strengths through
adaptive management practices.
Presenter:
Joseph Wolk, Associate Registrar,
Massasoit Community College
3C: Supporting Our Student
Veterans Columbia
Since 9/11, over two million men and
women have served in the military.
Nearly 80% of those have served in
a combat zone or actually been in
combat. About 50% of those who saw
combat come home with psychical,
emotional, or psychological injuries.
These issues are roadblocks for success
in higher education. Many veterans
start college; many do not finish.
How can we help veterans to learn
the life and coping skills they need to
succeed in education? This session
reviews important skills veterans need
to successfully reintegrate into the
civilian world.
Presenter:
Robert Mayer, Director of Veteran
Services, Mount Wachusett Community
College
3D: How Is the Explosion of
Online Education Impacting On-
campus Pedagogy and Facilities?
Enterprise
With the rise of MOOCs, SPOCs,
DOCCs, and other innovations, how
is the classroom experience changing
on campus? Are these technologies
and initiatives impacting in-person
education? Come for a discussion of
the latest trends in the classroom and
on campus as a result of the open,
online education movement. We
will explore recent trends and actual
impacts to traditional instruction,
curriculum, and pedagogy.
Presenter:
3E: Enterprise Systems
Roundtable Courageous
Sit with other users of your enterprise
systems to discuss your experiences.
This session provides enterprise system
users (Banner, Colleague, Jenzabar,
PeopleSoft, PowerCampus, etc.) a
chance to sit down with other users to
share tips, tricks and issues.
Facilitator:
Ari Kaufman, Associate Registrar-
Operations, Berklee College of Music

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Session Four
Descriptions
November 5, 3:45–4:45 p.m.
4A: Presenting with Confidence
Courageous
In the workplace, communicating well
is essential. For many people, the very
idea of giving a presentation induces
terror. For others, it may just be a case
of butterflies in the stomach. Whatever
your comfort level, this session will
give you solutions for overcoming or
dealing with the fear of speaking in
public. And once you do present, you
don’t want folks snoozing during your
presentation! So, we will also address
the elements that make a presentation
engaging and that hold the interest
of your attendees. This session will
give you the tools you need to present
dynamically and with confidence.
Presenter:
Mary Meserve, Registrar, Bates College
4B: Creating a Caring
Community on Your Campus
Weatherly
A Caring Community is one that
supports the emotional, psychological
and physical health of members of the
university community. This initiative
would be designed to work in concert
with other university resources.
Creating a Caring Community would
take into consideration the current
climate of the institution and develop
goals to become a more compassionate
place to work, live, and thrive.
Presentation components will include:
current climate assessment, key
stakeholders, initiative development,
rollout plan, website development,
exemplar programs for guidance, and
program evaluation procedure and
guidelines.
Presenter:
Jennifer Hammond, Information
Technologist, University of New
Hampshire
4C: International Credential
Evaluation Columbia
The college market is shrinking in the
US, so if you are looking to expand
your international student base, you
need to develop expertise in credential
evaluation and know what to look for
to ensure appropriate crediting and to
avoid fraud.
Presenters:
Jeff Petrucci, Associate Executive
Director, International Initiatives,
AACRAO (retired)
Dale Gough, Director, International
Education Services, AACRAO
4D: Reverse Transfer Enterprise
The reverse transfer movement is
growing, and it calls on cooperation
from both the receiving and sending
institutions. What role might the
National Student Clearinghouse and
other agencies play in the reverse
transfer movement?
Presenter:
Wayne Burton, New Hampshire State
Representative; former president of
North Shore Community College

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4E: Survey Says: Leveraging the
Tools You Have to Implement
Change Freedom
Does your institution have
complicated, opaque processes that
make it hard for students, faculty,
staff, and the public to navigate your
procedures? Is new policy demanding
action but budgets are tight? Learn
how Bowdoin College’s Registrar’s
Office found creative ways to use
existing tools, leveraging programs
such as Qualtrics, Ensemble,
Cognos, and Excel to clarify and
simplify processes while managing
communications.
Presenter:
Martina Duncan, Registrar, Bowdoin
College
Cassaundra Harris, Assistant Registrar,
Bowdoin College
Exhibitor Presentation
Descriptions
Thursday, November 5,
5–5:45 p.m.
Parchment: Extending the
Credential; Empowering the
Learner Weatherly
At its core, Parchment believes that
credentials matter. To senders, issuing
credentials is their mission and charter.
To receivers, in order to evaluate and
provide entry to the next opportunity.
And to students, who seek to better
their life and circumstance through
education. Parchment’s platform
empowers both administrators and
learners. Come learn about the
future of eTranscript and credential
management including features such
as mobile support, automation without
IT involvement, and ordering and
fulfillment for eDiplomas and other
official documents.
Presenter:
Leah Spitz, Regional Manager, HE
Solutions
College Scheduler: Perfect
Schedules Are Just the Beginning:
Support Students, Advising,
Orientation, and Enrollment
Management Columbia
Imagine the smoothest registration
your institution has ever experienced,
with benefits for Advising, Orientation
staff, and the Registrar’s office. College
Scheduler will demonstrate how
one solution can alleviate student
frustration, provide administration
with critical course demand data,
increase advising efficiency, and
streamline orientation. Used by over
2,000,000 students at 160+ colleges
and universities, including University
of Connecticut and Salem State
University, come learn about the future
of registration today!
Presenter:
Joe Jolesch, Account Executive, College
Scheduler, LLC
CourseLeaf by Leepfrog: Leep
Your Catalog and Curriculum
Process into the 21st Century with
CourseLeaf Freedom
Johnson & Wales University will
share their institution’s motivation
and objectives for change; project
leadership and decision making;

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CourseLeaf benefits; and best practices
with lessons learned for schools
interested in improving their catalog
and curriculum to better serve their
students. Join our presentation and
learn more!
Presenters:
Cheryl Shatz, Director of Curriculum
Systems Management, Johnson & Wales
University
Shari Friedman, Account Executive,
CourseLeaf from Leepfrog Technologies
Session Five
Descriptions
Session 5: Friday,
November 6, 9:15–10:15 a.m.
5A: One-Stop Case Study Weatherly
This session will look at the creation and
first year of a one-stop student service
center. It will explore the ups and downs
and everything in between.
Presenter:
Bryan Boppert, Associate Director of the
Student Navigation Center, Salem State
University
5B: Admissions Roundtable
Courageous
This session will be a roundtable
discussion of what trends and topic
admissions staff are facing and would like
to talk about.
Presenter:
Karen Schedin Scola, Vice President
for Enrollment Management, Rivier
University
5C: On Being a Registrar Freedom
Are you sure you want to be a
registrar? Join a panel discussion to
hear what the role is really like, what
it takes to get hired, and what can you
do to prepare for advancement in this
field. The panel will include registrars
from a variety of school types and
sizes.
Presenters:
Alice Falcone, Registrar, Gordon College
Community College
5D: Making DegreeWorks Work
for You Enterprise
Are you thinking about implementing
DegreeWorks or want to extend
your current functionality? Come
to this session to hear some pro-tips
from people who have implemented
successfully. Learn about preparing
your campus leadership, faculty, and
students for change and gaining buy-
in.
Presenters:
Liz Smith, Coordinator of Transfer
Credit, In-state Status, Withdrawals, and
Leave of Absence, University of New
Hampshire
Katie Walo, Associate Registrar,
Massasoit Community College
Mary Meserve, Registrar, Bates College
5E: Getting Involved in
NEACRAO–Come on Aboard!
Columbia
This professional association is only as
strong as we make it. Attend this session
to learn how you can get involved in this

19
great organization. There are numerous
ways to engage and the association
thrives when its members contribute
their creativity, fellowship, professional
expertise, and a little bit of time. It’s fun
and it’s another way to expand your
professional network and to challenge
yourself. Our panel will include
members who have served in various
capacities (including newer members
and veterans).
Presenters:
Members of NEACRAO’s Executive Board
Session Six
Descriptions
Session 6: Friday,
November 6, 10:30–11:30 a.m.
6A: Registrar’s Roundtable/Open
Forum Freedom
When you come up with a new idea or
want to change a current process, what
direction do you often get from above?
“What’s everyone else doing?” Well,
this is the place to come to find that
elusive answer. Always popular, always
a favorite! This will be an open forum
for discussion of issues or current topics
concerning the policies and practices
in a registrar or records office. Topics
will depend on interests of attendees,
but may include compliance with
regulations, best practices, helpful hints
or tips, distribution of responsibilities,
outsourcing options, etc. Bring your
questions or concerns and share your
experience, or simply absorb the
conversation.
Facilitator:
Community College
6B: Explaining Enrollment
Management as It Relates to
the World of Higher Education
Columbia
This session will explain the what
Enrollment Management is and
how it relates to the world of higher
education and how it can help improve
students graduation rates and other
aspects of students success at your
school.
Presenter:
Ryan Forsythe, Vice President of
Enrollment Management, Worcester
State University
6C: Student Records: The
Importance of Offering Preferred
Names, Gender Markers, and
Pronouns Weatherly
As offices that collect and store student
information, registrars and admissions
offices play a vital role in creating an
inclusive campus environment. Offering
students the ability to record preferred
names and gender pronouns ensures
that our constituents will be able to
live authentically. This session will
explain the rationale for expanding
this service on your campus as well as
provide practical considerations for
implementation. Join the discussion to
learn from your colleagues about best
practices and avoiding potential snags.
Presenters:
Dr. Van Bailey, Director of the Office of
BGLTQ Student Life, Harvard College

20
Special Events!
Reverse College Day Luncheon
and Raffle Atrium
Wednesday, November 4,
12:15 p.m.
College/university staff, bring
something to donate from your
school! Tote bags, mugs, sweatshirts,
hats, notepads, pens, etc. College
memorabilia will be raffled off
to the high school counselors to
promote college institutions in high
schools!
President’s Welcome Reception
Atrium
Wednesday, November 4,
4–6 p.m.
A way to start the conference off
right! Enjoy hors d’oeuvres and
chatting? Attend this event to
network with other admissions
and registrar personnel. New to the
NEACRAO conference or haven’t
attended in a few years? This is a
great way to get your foot in the
door and meet some people you’ll
be spending the next couple days
with! See the official welcome on
page 3.
LinkedIn Photos Intrepid
Thursday, November 5, 2–5 p.m.
A photographer will be set up for
conference attendees who want to
have their professional headshot
photo taken for their LinkedIn
profile. This is offered as a service
for conference attendees at no
charge.
Thursday Evening
Entertainment Salon IV
Thursday, November 5, 9 p.m.
Join us Thursday evening after
dinner for some music, cocktails,
coffee, dessert, DJ, dancing, and fun!
$10 per person.
50/50 Raffle Benefitting the
George Coleman Scholarship
Fund Atrium
Friday, November 6, during
breakfast, 8–9:15 a.m.
Donate to the NEACRAO
scholarship fund to benefit students.
Half of the money collected will go
home with one lucky winner.
President’s Closing Remarks
& Exhibitor Conference Raffle
Atrium
Friday, November 6, 11:45 a.m.
Join us to officially end the 68th
NEACRAO Annual Conference
with a bang! Hear the president’s
closing address to all attendees and
stick around for some fabulous
prizes!
Thank you to our
matching scholarship
sponsor, Leepfrog, for
the raffle and for their
ongoing commitment of
helping students pursue
their academic dream.

21
Conference Exhibitors
College Scheduler LLC provides
a web-based schedule planner for
use by students at institutions using
Banner, Colleague, PeopleSoft,
Jenzabar, Homegrown and other
Student Information Systems.
College Scheduler automates the
manual pen & paper process and
presents the student with every
possible schedule option that is
open and able to be registered for
RIGHT NOW. Increased enrollment
credit hours, increased on-time
graduation and time savings in the
academic advising office are just a
few of the additional benefits we
provide your institution!
www.collegescheduler.com
CollegeNET improves efficiencies
and communication for higher
education with advanced web-
based technologies that support
admissions, class and event
scheduling, space and resource
management, course evaluation,
and alumni relations. See us at
NEACRAO 2015 to learn more
about our exceptional online
services. Innovation, Efficiency,
Balance – Accomplish More,
Consume Less.
www.collegenet.com
CourseLeaf Catalog by
Leepfrog builds the exact
catalog you want. Efficiently.
CourseLeaf Catalog (CAT) is a
proven, comprehensive Catalog
Management System with a
powerful native workflow engine.
It is specifically designed to
manage processes for colleges
and universities by incorporating
flexible workflows with easy data
entry and editing capabilities.
www.leepfrog.com/courseleaf
Credentials Solutions offers
streamlined, fully-developed
technology solutions to a wide
variety of academic and municipal
institutions. We specialize in
identifying time- and labor-
intensive administrative processes
and replacing those with simplified
online experiences. Users get the
results they want faster and easier,
and our client institutions reduce
clerical needs and costs. Best of
all, Credentials Solutions provides
these services at little or no cost to
our clients; typically, most research,
development, and maintenance
costs are covered by end user
convenience fees.
www.credentialssolutions.com

22
DIGARC leads the way with
expertly built catalog and
curriculum solutions backed by
“crazy responsive” customer care. Its
Acalog™ e-catalog platform, honed
with experience since 2001, engages
students and saves time for editors.
Working seamlessly with Acalog,
Curriculog™ streamlines approval
processes that used to move at the
speed of paper.
www.digarc.com
Founded in 1914, Johnson &
Wales University is a private,
nonprofit, accredited institution
with more than 16,000 graduate,
undergraduate and online
students at its four campuses in
Providence, R.I.; North Miami,
Fla.; Denver, Colo.; and Charlotte,
N.C. An innovative educational
leader, the university offers degree
programs in arts and sciences,
business, culinary arts, education,
nutrition, hospitality, physician
assistant studies, engineering and
design. Our Doctoral of Education
(EdD) in Educational Leadership,
one of New England’s premier
educational leadership programs,
offers a cohort-based model of
instruction with two distinct tracks:
Elementary/Secondary and Higher
Education, each focusing on the
creation and use of knowledge to
impact one’s education practice.
Since its inception, more than 220
doctorates have been awarded.
www.jwu.edu
Konica Minolta provides
Scanning and Document
Management Software and
Services to help companies save
time and money. With over 41,000
worldwide employees and cutting-
edge research programs, Konica
Minolta Business Solutions, U.S.A.,
Inc., is a leader in enterprise
content management, technology
optimization and cloud services.
Recognized for seven consecutive
years as a #1 Brand for Customer
Loyalty by Brand Keys, clients
trust Konica Minolta to help them
envision how they can achieve
their goals and deliver innovative
solutions to give shape to their
ideas.
www.amsimaging.com

23
Founded in 1993 by the
higher education community,
the National Student
Clearinghouse® relieves the
administrative burdens and costs
related to student data reporting
and exchange.
We are a 501(c)(6) nonprofit and
nongovernmental organization and
the leading provider of educational
reporting, data exchange,
verification, and research services.
Our work—performed in a trusted,
secure and private environment—
provides numerous time- and cost-
saving benefits to students, schools,
administrators, and requestors.
More than 3,600 colleges and
universities participate in
the Clearinghouse, reporting
enrollment and degree information
to us regularly throughout the year
Participants enroll 98% of all
students in public and private U.S.
institutions
Our free and low-cost services save
higher education institutions over
$750 million annually.
www.studentclearinghouse.org
Paradigm Inc. is a full-service
diploma and diploma cover
company that specializes in the
printing and direct mailing of
documents straight to students.
In addition, we are the home of
the Certified Electronic Diploma
(CeDiploma) a transactional
document that provides the
student with an alternative to the
transcript, allowing the recipient,
from employers, Governments
and Embassies to independently
validate the document. We offer a
simple, quick and stress free service
which will save you valuable time,
space and labor. With exceptional
customer service, 10 day
turnaround times, superb accuracy,
simple on-line ordering system and
competitive pricing why not switch
today?
www.paradigm-corp.com

24
Parchment’s mission is to turn
credentials into opportunities.
We help learners, educators,
associations and employers
securely send and receive education
credentials online, in simple and
insightful ways.
At Parchment, we build a virtual
bridge to connect learners,
educational institutions,
associations and employers who
rely on education credentials. The
Parchment platform has helped
millions of people and thousands of
schools and universities to exchange
more than 12 million transcripts
and other credentials globally.
We make the process simpler, secure
and more transparent for everyone.
www.parchment.com
SCRIP-SAFE is a global leader
for innovative document security
solutions for both paper and
electronic records. We provide
secured electronic delivery of
transcripts, 24/7 online transcript
ordering services, desktop diploma
printing software and custom foil
printed diploma paper. Plus, we’ve
completed our 22nd year printing
secure transcript paper for more
than 1,800 customers annually. Our
eSCRIP-SAFE® Global Electronic
Delivery Network is growing daily
and includes over 1200 schools and
organizations worldwide. SCRIP-
SAFE has two unique services
- Transcripts on Demand-Elite
& Diplomas on Demand-Elite -
both of which provide full-service
transcript and diploma fulfillment.
www.scrip-safe.com
SmartCatalog IQ is a
breakthrough in academic
information solutions. IQ manages
catalogs, curriculum approval
processes, syllabi and transfer credit
evaluation, all while integrating
with student information systems.
IQ includes e-mail notifications,
and online curriculum proposal
forms. Web catalogs are ADA
compliant and searchable – all in
one easy-to-use, web-based solution
backed by legendary customer
service.
www.academiccatalog.com
SEAtS Software, the Student
Success Platform, pulls in all your
student engagement interactions

25
from across multiple channels into
a single, clean interface. This allows
you to seamlessly analyse and act
on these signals helping students to
achieve their true potential. SEAtS
unified cloud platform allows your
team to embed a laser focus on
student and organisational success
into your institutions culture.
www.seatssoftware.com
Join usThursday evening at 9 p.m.
in Salon IV for cocktails, coffee, and
dessert, as well as a DJ and dancing.
Relax after a busy day and have some
fun! $10 per person.

26
Katherine E. Hilliker, Boston University
Jordan R. Scobie, Middlebury College
Katherine McCraw, Williams College
Robert E. Hewes, Massachusetts Institute of
Technology
Genevieve R. Pratt, Mount Holyoke College
Percy F. Crane, University of Maine
Milton E. Noble, Brown University
M. Elizabeth Hood, Willimantic State College
Donald Oliver, Boston University
Helen B. Johnson, Bowdoin College
Franklin O. Fingle, University of Connecticut
Olga E. Ellis, Springfield College
Rudolph M. Morris, Northeastern University
Thomas A. Garrett, Assumption College
Harry R. Carroll, University of New Hampshire
James W. Eastwood, University of Rhode Island
Charles W. Duhig, Brandeis University
V. Rev. Royal J. Gardner, O.P., Providence College
William H. Lammers, Springfield College
John W. Vlandis, University of Connecticut
Athena Pappas, Worcester Polytechnic Institute
Gilbert C. Garland, Northeastern University
James A. Harmon, University of Maine at Orono
Robert F. Grose, Amherst College
Eugene A. Savage, University of New Hampshire
Corinne Elliott, Goddard College
Myron D. Hager, Westbrook College
Florence S. Kimball, Mount Holyoke College
Leslie L. LaFond, Western Connecticut State
College
George L. Coleman II, Colby College
John S. Foley, Rhode Island College
John F. Collins, Jr., University of Maine at Orono
Donald E. Healy, St. Anselm College
George C. Howard, Williams College
Mary Elisabeth Randall, University of Maine at
Augusta
Eileen Tosney, College of the Holy Cross
William R. Bates, Boston University
Mary A. Hefron, Suffolk University
Maureen A. McNamara, St. Michael’s College
Adriana Farella, University of Massachusetts
Boston
J. Anthony McLaughlin, University of Maine at
Farmington
Paul Fistori, University of Massachusetts
Dartmouth
David Taggart, University of Rhode Island
Louise Lonabocker, Boston College
Heather C. Smith, Community College of Rhode
Island
James R. Regan, Massachusetts Bay Community
College
Keith D. Rabine, Massachusetts Maritime
Academy
Dorothy M. Lauria, Quinnipiac University
Kathleen Teehan, University of Massachusetts
Boston
Joseph P. DiMaria, Community College of
Rhode Island
Brian P. Murphy, Stonehill College
Deborah J. Aiken, Community College of Rhode
Island
Hazel Doak, University of Maine Farmington
Kathy Ryan, University of Massachusetts
Amherst
Charles R. Toomajian Jr., Williams College
Walter F. Caffey III, Suffolk University
Mark R. Powers, Framingham State College
Donna Campbell, Post University
Meredith Braz, Dartmouth College
Patrick Sullivan, University of Massachusetts
Amherst
Irene Rios, Albertus Magnus
Kathy Posey, Bennington College
Patti Stimpson, University of New Hampshire
Donald Dykes, US Coast Guard Academy
Mary Meserve, Bates College
Marcia Rosbury-Henne, Holyoke Community
College
Past Presidents

27
Executive Board & Committees
2014-2015 Executive Board
President
Karen Schedin Scola, Rivier
University
President-Elect
Ari Kaufman, Berklee College of
Music
Past President
Marcia Rosbury-Henne, Mount
Wachusett Community College
Vice President of Admissions/
Enrollment Management
Bryan Boppert, Salem State
University
Vice President of College
Admissions/HS Relations
Keiko Broomhead, Wentworth
Institute of Technology
Vice President of Professional
Development
Lauren Haley, Plymouth State
University
Vice President of Registrar and
Records
Mike Burke, Harvard University
Archivist/Parliamentarian
Mary Meserve, Bates College
Association Editor and Web
Manager
Keith Ingalls, Springfield College
Secretary
Tara Walor, MIT Sloan School of
Management
Treasurer
Holly Fitzpatrick, Greenfield
Community College
2015 Annual Conference
Co-Chairs
Exhibits
Trisha Amaral, University of
Massachusetts Amherst
Local Arrangements
Hattie Kerwin Derrick, Lawrence
Memorial/Regis College
Lori Pendleton, Charter Oak State
College
Program
Katherine Walo, Massasoit Community
College
Registration
D. Antoine Blalark, MGH Institute of
Health Professions
Sandra Stevens, University of Hartford
Reverse College Day
Valerie Leclair, Rivier University
Bryn Nowell, Holyoke Community
College
-------------
Very special thanks to Massasoit
Community College for the
marketing and program materials.
Thank you!
-------------
Interested in participating in a
NEACRAO committee? Questions or
concerns?
Contact us!
neacrao.org
neacrao.org/about/contact-us

Welcome tothe beautiful
Newport Marriott
for another informative NEACRAO
conference in scenic Newport, RI.

NEACRAO 2015 Day Program FINAL

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