1. Bravo Associate Recognition
Congratulations:
Karen Brown
From:
Scott E Barber
On This Day:
11/17/2014
Continuous Improvement
Karen, Great job improving your call efficiencies this
month. You have lowered overall AHT by 300 seconds
from mid-summer and your ACW has also improved
greatly. Remember to keep a balance between
efficiency and quality. You have hit the target quite well
in the call efficiency metrics. Thank You!