2. TABLE OF CONTENTS
RESUME ................................................................................................................................. #
WORD DOCUMENTS .............................................................................................................. #
Memo ................................................................................................................................. #
Annual Correspondence .................................................................................................... #
Table & Envelope .............................................................................................................. #
Poster................................................................................................................................. #
Box Table........................................................................................................................... #
Open Table ........................................................................................................................ #
SPREADSHEET 1 .................................................................................................................... #
SPREADSHEET 2..................................................................................................................... #
SPREADSHEET 3..................................................................................................................... #
PRESENTATIONS................................................................................................................. #
IAAP MEMBERSHIP ............................................................................................................... #
NONVERBAL COMMUNICATION ............................................................................................ #
ALL ABOUT ME ...................................................................................................................... #
CERTIFICATES .................................................................................................................... #
Hand Hygiene.................................................................................................................... #
3. Avoid Medical Fraud and Abuse ....................................................................................... #
Medical Necessity.............................................................................................................. #
5. JOQIETTER P. WILLIAMS
105 Old Yogi Lane, Clayton NC 27520
Phone: 919-585-2059; e-mail: emailjoqietter@gmail.com
OBJECTIVE Medical Office Administration
EDUCATION Johnston Community College, Smithfield, NC
Associates degree: Medical Office Administration
Graduated Date: May 2015
West Johnston High school, Benson, NC
Graduated: June 2010
SKILLS
Very patient
Reliable
Hard working and dedicated
Superb at multi-tasking in a stressed environment
Interact well
Computer Skills: Word, Excel, and PowerPoint
All aspects of the internet
REFERENCES
Tamela Owen (919) 492-4645 Former Coworker
Vanessa Howington (919) 559-6411 Church friend
7. MEMO TO: All Company Personnel
FROM: Jerry Mitchell, Employee Relations Division
DATE: October 15, 2014
SUBJECT: Holiday Committee
There has been a great deal of interest regarding the appropriate procedures for planning our
upcoming holiday event next month.
I have received requests from approximately 80 percent of our customers to organize some
type of annual charitable event. This event will include all interested employees and customers
and will provide an opportunity for everyone to contribute financially to local families in need.
It will be necessary to gather general information regarding the cost of renting a facility in our
area, which will be ready next week. When I am through with that process and a contract has
been signed, I will contact all interested personnel. If you are interested in participating in this
important event, please return the attached sign-up sheet.
jw
Attachment
8. ETHICAL ISSUES FACING EMPLOYERS
AND JOB APPLICANTS
Mary Lincoln
February 12, 2014
Some job applicants “pad” their application with false information, such as phony salaries and
nonexistent jobs. Even some well-known political figures have been guilty of listing a job on
their resume during a period of time in which such a job never existed. When applicants are
eager or even desperate to find a job, such ethical dilemmas will rise to the forefront.
FALSIFICATION
What is falsification? Certainly, adding information that is not true would seem to indicate a
clear intent on the part of the applicant to falsify information. But how do you judge whether or
not leaving out pertinent information or information that would cast you in a bad light qualifies
as intentional falsification? These are gray areas that are not always easy to define.
Honors and Grades. Let’s take a look at a more specific example. What if your grade point
average at graduation had been just slightly higher to qualify you for a degree designation of
cum laude, magna cum laude, or even summa cum laude? Clearly, it would be falsification to
claim one of these designations when that designation was not earned. However, there is an
ethical way to place yourself in the best light without falsifying information. If you earned an
outstanding grade point average in the courses for your given major, it is certainly acceptable to
state your correct grade point average and specify that the average reflects grades only for
courses related to your declared college major or minor.
School Activities. Many applicants are willing to exaggerate or totally falsify their participation
in school activities. In order to prove leadership ability, an applicant might be willing to say that
he or she was president of a nonexistent club or perhaps organized some type of fictional fund-
raising activity. Such deception is clearly falsification.
Job Titles. Another area rampant with deception is the list of previous job titles. In order to
make a former job sound more impressive, a job contender might add a word or two to the title
or perhaps rename the title altogether.
REASONS FOR LYING
9. Job candidates lie for any number of reasons. Some of them see getting a job as some sort of
game in which the rules really don’t matter. Others equate lying with cheating on an exam and
rationalize the deception in some way. Many applicants have families to support and are willing
to do anything to get the job.
CONCLUSION
It is clear that falsification is at hand more than ever, and it is equally clear that the value of
ethics has been lost on some applicants. It is therefore up to the employer to figure out how
best to test a potential employee’s integrity, to investigate an applicant’s history, and then to
decide whether or not to hire this individual.
10. .........
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
SheradenInvestmentServices
April 9, 2015
Ms. Linda Thatcher
106 S. Elm Street
Chicago, IL 60680-1876
Dear Ms. Thatcher:
It’s time once again to review your investments. There’s been a better rate of return
on your investments this year.
I’m attaching the investment planning worksheet. Please call for an appointment at
555-555-0101. I look forward to seeing you again soon.
Sincerely,
Theresa Sheraden
Investment Counselor
Attachment
10050 SW Parkway, Suite 11
Lowell, MI 49331-1005
12. January 10, 2014
Ms. Christine Beltran
Worldwide Temp Professionals
1200 Interstate Park Drive
Montgomery, AL 36109
Dear Ms. Beltran:
Each year many of the students in the Computer Applications Department work on our campus
and gain valuable on-the-job experience. This semester I have three students who have
developed exceptional skills. I have enclosed a list of their names in case you are interested in
arranging any interviews.
These students have all taken a variety of classes within our department and have worked in
other disciplines with different supervisors.This exposure has given them valuable experience
and insight into the demands of the working world. I know that you will be impressed.
I will be calling you in the next few days so that we can discuss these students and their
qualifications in more detail.
Sincerely,
Michelle Betts
Chairperson
jw
Enclosure
13. OFFICE SUPPLIES VENDOR LIST
Pacific Print Works
Product
Category Vendor
Blinders Executive Office Unlimited
Colanders Saving to You Inc.
File folders Office Products Today
Business forms Atlantic-Pacific Systems
14. UNIVERSITY PHONE SERVICES
Current Rates
Category One-Time
Charge
Proposed
Increase
Caller ID $ 5 $ 1
Caller ID block 5 1
Analog line 35 5
Extension 26 10
16. Sparrow & Pond
Balance Sheet
March 31, 2016
Assets Amounts % of Total
Cash 15,500$ 7.6%
Accounts Receivable 5,500 2.7%
Inventory 136,500 67.1%
Fixed Assets 25,500 12.5%
Other 20,500 10.1%
Total Assets 203,500$ 100.0%
Liabilities Amounts % of Total
Accounts Payable 12,500$ 8.4%
Business Loans 86,500 58.1%
Capital Investments 32,000 21.5%
Other Debts 18,000 12.1%
Total Liabilities 149,000$ 100.0%
Net Worth 54,500$ 26.8%
Total Liabilities and Equity 203,500$ 100.0%
Current
8%
3%
67%
12%
10%
Current Assets
Cash
Accounts Receivable
Inventory
Fixed Assets
Other
8%
58%
22%
12%
Current Liabilities
Accounts Payable
Business Loans
Capital Investments
Other Debts
17. Loan Term (yrs) Status Quo
Conservative
Growth
Moderate
Growth
Aggressive
Expansion
Total Loan Amount $0 $200,000 $350,000 500,000$
Annual Interest Rate 5% 5% 5% 5%
Monthly Interest Rate 0.40% 0.40% 0.40% 0.40%
Loan Term (yrs) 3 3 4 5
Total Number of Payments 36 36 48 60
Monthly Payment Amount $0 ($5,976) ($8,029)
Revenues
Current
Year
Conservati
ve Growth
Moderate
Growth
Aggressive
Expansion
Solar Panels 875,000$ 950,000$ 1,200,000$ 1,450,000$
Furnaces 450,000$ 550,000$ 675,000$ 775,000$
Batteries 375,000$ 450,000$ 500,000$ 615,000$
Chargers 175,000$ 200,000$ 225,000$ 287,000$
Total 1,875,000$ 2,150,000$ 2,600,000$ 3,127,000$
Eclipse Solar Solutions - Loan and Revenue Scenarios
20. CASINO NIGHT FUNDRAISER
EVENT GOAL
Goal Actual
EVENT INCOME $4,500 $6,655
EXPENSES $500 $596
TOTAL RAISED $4,000 $6,059
OVER/UNDER - $1,559
$4,000.00
21.
22. 5/1/2015
1
IAAP MEMBERSHIP
By: Joqietter Williams
IAAP mission is to enhance the success of career-minded
administrative professionals by providing opportunities for
growth through education, community building and
leadership development.
What is the mission of IAAP?
HOW MANY MEMBERS AND CHAPTERS DOES IAAP
HAVE?
• A total of 40,000+ members and
affiliates
• 600 chapters
• 35 regional divisions in six
districts.
• Professional • Student
• Organizational
• Standard Corporate
• Silver Corporate
• Gold Corporate
• Not‐for‐Profit
• Government Agency,
• Educational Institution
• Level 1
• Level 2
• Level 3
What are some of the benefits of membership in
IAAP?
• The award-winning OfficePRO
magazine, published eight-times
a year,
• plus an executive edition,
contains a wealth of information
on new technologies, career
development, productivity tips,
office product reviews and other
useful news.
• Members receive exclusive
• discounts on more than 250
books and self-study courses,
many providing the
• Continuing Education Unit (CEU).
• Members have access to a local
and international network of
colleagues, trainers, experts and
managers
• Access to information on the
latest trends and research for
the profession, such as reviews
of new computer software
releases
HOW DOES ONE BECOME A MEMBER?
For further information on IAAP professional development programs
and member services, call (816) 891‐ 6600 or e‐mail service@iaap‐
hq.org or visit IAAP’s Web site, www.iaap‐hq.org.
23. 5/1/2015
1
When we interact with others, we continuously give
and receive wordless signals. All of our nonverbal
behaviors—the gestures we make, the way we sit,
how fast or how loud we talk, how close we stand,
how much eye contact we make—send a strong
message. These messages don't stop when you stop
speaking either. Even when you're silent, you're still
communicating nonverbally.
WHAT IS NONVERBAL COMMUNICATION
• It is widely practiced for one to greet another with
a kiss on the cheek. The French trade our
regular hello and goodbye handshakes to kisses
on both cheeks.
• The commonly used "OK" sign in America means
the number ZERO in France.
• The French do not smile frequently because they
feel it is necessary only to smile when there is
something to smile about
• Using your index finger to pull the skin under your
eye signifies, "I don't believe you."
Germans value direct eye contact,
particularly during face-to-face
conversations, seeing it as a sign of
honesty and interest in the discussion. A
person who does not look you in the eye
is regarded as untrustworthy and of
weak character.
Verbal communication in Germany tends
to be more formal than in the US
When introducing yourself, never use
your title. Introduce yourself by your last
name only.
Never put your hands in your pockets
when talking with someone.
In Spain, it is a habit to greet
someone with a kiss on both
cheeks; this does not go with an
embrace. In a professional
situation this custom is being
substituted by a handshake.
Spaniards will always give two
kisses between males and
females and the distance when
speaking to someone is shorter
26. Certificate of
Completion
joqietta williams
has participated in and successfully completed the educational activity titled
Health Insurance Portability and Accountability Act (HIPAA) EDI Standards (Developed March
2004, Revised 2009, Revised January 2011, Revised November 2012, Revised June 2013)
on
10/28/2014
27. Certificate of
Completion
joqietta williams
has participated in and successfully completed the educational activity titled
ARCHIVE: Avoiding Medicare Fraud and Abuse: A Roadmap for Physicians (March 2012)
on
12/16/2013
28. Certificate of
Completion
joqietta williams
has participated in and successfully completed the educational activity titled
ARCHIVED_2014 -- Certificate of Medical Necessity Web Based Training (WBT) Course
(September 2012)
on
12/16/2013
