1. Journey to Operational Excellence
How Maersk Line convertsBusinessStrategyinto Execution
changingLeadershipThinking& Behaviors
Joerg M. Baier – General Manager Process Excellence, Maersk Line Northern Europe
2015 Global Operational Excellence Summit | London | 28-29 April 2015

2. Slide no. 2Your Promise. Delivered
Maersk Line is all about …
Delivering our Customer’s Promises

3. Slide no. 3Your Promise. Delivered
The Maersk Line Operating System:
(1) What it is all about
(2) Why we decided to go for it
The „soft stuff“The „hard stuff“
How the Maersk Line Operating
System helps us to convert
Business Strategy into Execution
How changing leadership
thinking & behaviors helps us to
overcome the barriers to
successful execution
Maersk Line Operating System [MLOS]

4. Slide no. 4Your Promise. Delivered
The Maersk Line Operating System [MLOS] at first glance is our way of standardi-
zing meetings in clusters (country organizations) globally to run the business
„hard
stuff“
„soft
stuff“
MLOS

5. Slide no. 5Your Promise. Delivered
The Maersk Line Operating System as it stands consists of a series of (information)
flows that are running on a daily, weekly & monthly schedule
„hard
stuff“
„soft
stuff“
MLOS

6. Slide no. 6Your Promise. Delivered
But it is more than that. Here is what Robbert van Trooijen, Regional CEO Latin
America, did highlight when reflecting on MLOS …
 How our business is planned & executed, managed and continually improved
 A set of mechanisms for people to run the business together
 Vertical and horizontal alignment across our business
 Standard Work Practices
„hard
stuff“
„soft
stuff“
MLOS

7. Questions?