More Related Content Similar to Caliper- Schroeder, Joe Similar to Caliper- Schroeder, Joe (20) Caliper- Schroeder, Joe1. An assessment of
Joseph Schroeder
for the Customer Service Representative position
Prepared for CTB Inc.
June 16, 2015
Caliper Profile completed June 16, 2015
Caliper Management, 506 Carnegie Center, Suite 300, PO Box 2050, Princeton, NJ 08543-2050
Tel. 609 524 1400 Fax. 609 524 1201
2. About This Report
The Caliper Profile Advisor Report provides clients with an in-depth analysis of an
individual’s personality. This report combines your Caliper Consultant’s expert
knowledge and experience interpreting the Caliper Profile with our extensive
scientific research.
Your Caliper Consultant will work with you to understand your unique position
requirements. Then, using a combination of our validated Performance Models,
information about your position, and expert judgment, your Caliper Consultant will
determine whether the candidate is a good fit for your position.
The main section of this report depicts the candidate’s attributes, behavioral
tendencies, inclinations, and motivations. It uses graphs to display the candidate’s
Personality Attributes and Behavioral Tendencies relative to three Performance
Areas: Interpersonal Dynamics, Personal Organization and Time Management, and
Problem Solving and Decision Making.
One page is devoted to each Performance Area. A graph of Personality Attributes
displays a set of relevant personality traits. Then, graphs for Behavioral Tendencies
illustrate the candidate’s potential to display a set of behaviors related to job
performance. The Behavioral Tendencies are based on various combinations of the
Personality Attributes measured in the Caliper Profile.
In the final section of this report is a Summary and Job Match. This portion of the
report reviews the key findings and provides the Consultant’s assessment of the
candidate’s fit with your position. The Consultant’s conclusion combines an
understanding of the position’s requirements, the individual’s Caliper Profile
results, and a consultation with you, or another authorized hiring manager at your
organization, about this role.
CTB Inc. Joseph Schroeder
Copyright © 2013 Caliper Management. All rights reserved. 1
CALIPER ADVISOR II V71 | Scoring Norms: US
3. Interpersonal Dynamics
Personality Attributes
Behavioral Tendencies
Demonstrates a service motivation
Implication: Is apt to actively offer support to customers without being asked.
Maintains existing relationships
Implication: Is apt to maintain existing business relationships, but might not proactively
strengthen them.
Considers others’ points of view with an open mind
Implication: Is likely to listen to people’s viewpoints, even when inconvenient, and be
accepting of others’ ideas.
Copes with rejection
Implication: Tends to be unfazed by customer rejection; is likely to move immediately to
the next inquiry.
CTB Inc. Joseph Schroeder
Copyright © 2013 Caliper Management. All rights reserved. 2
CALIPER ADVISOR II V71 | Scoring Norms: US
4. Personal Organization and Time Management
Personality Attributes
Behavioral Tendencies
Independently sets goals, objectives, and priorities
Implication: Tends to proactively set goals and effectively prioritize critical tasks.
Produces thorough and accurate work
Implication: Is likely to be diligent in ensuring accurate work and in identifying and
correcting errors.
Follows established policies and procedures
Implication: Tends to perform tasks according to established policies and procedures
consistently and reliably.
Manages multiple tasks and activities
Implication: Should be able to coordinate multiple activities effectively.
CTB Inc. Joseph Schroeder
Copyright © 2013 Caliper Management. All rights reserved. 3
CALIPER ADVISOR II V71 | Scoring Norms: US
5. Problem Solving and Decision Making
Personality Attributes
Behavioral Tendencies
Recognizes problems, issues, and opportunities
Implication: Appears capable of recognizing and identifying standard problems and
opportunities.
Gathers and analyzes data
Implication: Is apt to seek out and analyze relevant data in order to understand subtle
trends and complex relationships.
Creates new concepts and approaches to solve problems
Implication: May rely on conventional approaches; could struggle to create solutions for
unprecedented problems.
Learns new tasks and information quickly
Implication: Is apt to understand new concepts, but might occasionally require help or time
to learn complex issues.
CTB Inc. Joseph Schroeder
Copyright © 2013 Caliper Management. All rights reserved. 4
CALIPER ADVISOR II V71 | Scoring Norms: US
6. Summary and Job Match
Overall, Joseph Schroeder shows high potential for success in this position.
In general, these behavioral tendencies are apt to serve Joseph Schroeder well in
a service role. On the job, this individual is likely to
• be motivated to operate within the organization’s standards and
expectations and is apt to prefer an environment with clear processes
and guidelines
• independently coordinate priorities and structure an agenda in order
to effectively meet customer needs
• work to identify customers’ unique viewpoints or concerns, tailoring
support and responses according to the needs at hand
• go above and beyond to act as a helpful and supportive resource for
customers
While Joseph Schroeder displays the personality characteristics that suggest
success in a service position, it might still be beneficial for the company to
investigate
• times when this individual developed a creative strategy or solution to
address an issue or opportunity encountered when working with a
customer
Joseph Schroeder’s job match is illustrated in the graph below. The job match is
based on Caliper’s scientific research and your Caliper Consultant’s analysis of CTB
Inc.’s Customer Service Representative role.
Many significant Mix of strengths Strong potential
concerns and limitations for success
The information provided in this report is based solely on data developed from the Caliper Profile assessment. It should be interpreted in light of
other information that is available about the individual and should never be used as the sole basis upon which to make a hiring, development, or
promotion decision. To make an informed decision about whether this individual is likely to be successful with your organization, Caliper advises
you to use this report in conjunction with other knowledge about the candidate, particularly information from the individual’s interview, résumé,
and application as well as feedback from references.
CTB Inc. Joseph Schroeder
Copyright © 2013 Caliper Management. All rights reserved. 5
CALIPER ADVISOR II V71 | Scoring Norms: US
7. Caliper Profile Score Results
The graphs below display Joseph Schroeder’s results for the attributes in this
report and should be used in the context of the entire Caliper Profile Advisor
Report and consultation. For attribute definitions, click here.
Interpersonal Dynamics
Personal Organization and Time Management
Problem Solving and Decision Making
CTB Inc. Joseph Schroeder
Copyright © 2013 Caliper Management. All rights reserved. 6
CALIPER ADVISOR II V71 | Scoring Norms: US