1. Yakima Federal Savings and Loan Selects FinSer for
Regulation E and ACH Dispute Management
PRESS RELEASE: FOR IMEDITATE RELEASE - SAN ANTONIO, TX, August 4, 2016 - FinSer Corporation, a provider of
software and service solutions to financial institutions since 1980, today announced that Yakima Federal Savings and
Loan in Yakima Washington has implemented FinSer’s Regulation E Management system. Yakima Federal Savings and
Loan (www.yakimafed.com) with over $1.7B in assets and 10 branches is the 7th
largest FDIC insured financial institution
headquartered in Washington State.
“We had clearly outgrown our process of using a spreadsheet to track consumer disputed transactions. It was greater
than simply a compliance issue”, says Melanie Kimm, Vice President of Yakima Federal Savings and Loan, “We take great
pride in our ability to provide a superior customer experience. We needed the ability to set our own response standards
beyond those required by Regulation E. We also needed to automate disputes coming in from our branches, and have a
consistent process to handle them. The system alerts us to deadlines and improves communication with our customers.”
“We are very pleased and excited about the market’s continued acceptance of our Regulation E Management Solution,”
said Bernhard Zoellich, Executive Vice President of FinSer, “Six years ago we were approached by a client who couldn’t
find a solution for their Regulation E problem, and they asked us to build a solution. It was outside of our area of
expertise, but they provided the direction we needed. As we add clients, we continue to listen to their input to add
functionality and deliver a cost effective solution. Yakima Federal’s focus on serving their customers is in alignment with
our desire to continue to improve the product as a tool for them to maximize each customer experience.”
To learn more visit www.finser.com or call (210) 224-5492.
About FinSer Corporation:
Founded in San Antonio Texas in 1980, FinSer has grown into the leading independent provider of Investment Portfolio
Accounting Services to financial institutions, also helping manage Interest Rate Risk through both comprehensive service
and software solutions. Our approach is to ask the right questions and work together to find solutions that fix each
client’s unique needs. Our entire focus is on helping financial institutions identify and capitalize on opportunity, control
risks, and increase profits.
FinSer Corporate Contact:
Joe Moore
Vice President
(210) 224-5492
JoeM@FinSer.com