1. INTERIOR DESIGN CONSULTANT ANTIQUES ETC.
2005 – 2007
My various responsibilities included sales, merchandising, creation of interior displays
throughout the store, renovations of furniture, organisation of schedules & deliveries, cashing
up, sales & marketing.
GENERAL MANAGER ‘O’ HAGANS/PADDYS
2001 – 2004 RESTAURANT- BAR
In this position I was in charge of stock control, cash up, accounts, staff training & development.
Through dedication to staff training & motivation I was responsible for the continuous increase
in turnover, due to innovative sales & marketing concepts food & service quality. I was in
control of operations & in charge of 45 employees. I managed to keep the franchise in the top 3
out of 28 venues due to my perception of market change & ability to create new promotional
concepts & dedication to a strong marketing focus.
RESTAURANT MANAGER PACINOS/PAPPAGALLOWS
1999 – 2001
I workedat Pacinosfor 6 months, a very busy restaurant in the centre of Dublin before being
asked to take over Pappagallows restaurant where I increased food& service standards,
developed the implementation of H.A.C.C.P. amongst other systems to improve standards of
cleanliness, customer service& productivity.My skills in interior design proved to be an asset
where improvements where needed in various areas of the restaurant & my promotional ideas
& previous sales experience continued to increase the turnover of both establishments.
VARIOUS - EUROPE
1991 – 1999
During 1991 to 1999 I travelled extensively working while experiencing new cultures, learning
different skills & languages. I have held a variety of positions during this period & feel proud
that I have always exceeded expectations, achievedthe highest of standards & given my best.
My various positions included:-
Waitress Room attendant
Bartender Estate Agent
Receptionist Accommodation Manager
Chef Sales Executive
In 1995 I worked as an Accommodations Manager, through devotion to customer satisfaction &
staff motivation I was able to push the standard of cleanliness into the first position within the
leisureplex chain of over 40 Hotels. My efforts & maintenance of my position & standards were
rewarded when wewon the Hotel of the year award.
Before leaving Germany in 1999 my endless enthusiasm to make people feel special and
devotion to quality service was rewarded when I received a personal presentation from the
General Manager of the Marriott Hotel in Munich.
For references please contact:-
Mr Barrie Stanley (General Manager) Homebase Wigan
01942 230 351 or 07886 541419

2. C U R R I C U L U M V I T A E JoanneLea
22/07/1969 BRITISH FULLCLEAN LICENCE & CAR
jolea38@hotmail.com 07828104147 2 Beechwood Crescent, Orrell, WIGAN, WN5 8NL
QUALIFICATIONS
CITY & GUILDS C.A.D. HOMEBASE LTD
COMPUTER AIDED DESIGN 2010
N.V.Q. 2010
Customer service excellence
CERTIFICATE IN INTERIOR DESIGN DUBLIN INSTITUTE OF DESIGN
2000
B.A. HONOURS DEGREE SUNDERLAND UNIVERSITY
3-D DESIGN 1987-1990
O.N.D ART & DESIGN WIGAN COLLEGE OF TECHNOLOGY
1985-1987
‘0’ LEVEL UPHOLLAND HIGH SCHOOL
English literature, English language, R.E. 1985-1980
Biology, Typing, Food & Nutrition.
C.S.E - MATHS, ART
P E R S O N A L S T A T E M E N T
I am an energetic ambitious professional with a decisive, self-reliant personality. I am a skilled
communicator & have accomplished real success when training and motivating others. I am dedicated to
customer service excellence & have the skills, ability and determination to succeed & achieve.
I have an active social life & get along well with all types of people. I enjoy walking, swimming, dancing &
have a passion for interior design. I am looking for a challenging position which would benefit from the
skills I have available. I am a sharp quick thinker who has the ability to stay calm & work well under
pressure. I would be thrilled to utilise my creative ability & believe my skills in sales & marketing would
be an asset to any company.
SKILLS & ABILITIES
 Sales & Merchandising
 Decision making & problem solving
 Accurate measures & attention to detail
 People management & motivation
 Budget & stock control
 Ensuring excellent levels of customer satisfaction
EXPERIENCE
2007-PRESENT C.A.D. TRAINED SALES ADVISOR/CONSULTANT HOMEBASE Wigan
I have a strong sales background and have the ability to listen, understand and guide the customer
through the sales process. I have a vast knowledge of product and procedure and have built a solid
professional relationship with both colleagues & installers. I have continued to exceed sales targets while
creating inspirational designs with a strong focus on accuracy. I have excellent interpersonal skills &
have achieved real results in return customers & recommendations. I have the ability to capture the
client’s requirements to ensure the design & service both meets & exceeds their expectations.
 Specialist in the design of interior spaces
kitchens, bathrooms, bedrooms
 Negotiation & closing
 Excellent oral & written skills
 Implementation of new systems
 Target driven
 Sales & merchandising
 Decision making & problem solving
 Accurate measures & attention to detail
 People management & motivation
 Budget & stock control
 Ensuring excellent levels of customer service

3. jolea38@hotmail.com Miss Joanne Lea
07828104147 2 Beechwood Crescent
Orrell
Wigan
WN5 8NL
Dear Sir/ madam
I am looking for a challenging position which would utilise my skills and creative flair.
I am a capable, ambitious professional dedicated to customer service excellence.
I work well under pressure and have the ability and determination to succeed.
Please find enclosed my C.V. with details of my qualifications and previous experience.
I trust you will find this satisfactory and look forward to hearing from you regarding
a position.
Yours sincerely
Joanne Lea