The document contains a collection of letters thanking various doctors and nurses at Hamot Heart Institute by the Miltner family. The letters express gratitude for their skilled care, compassion, and efforts to make patients and families feel supported and understood during medical procedures and recovery. The family feels fortunate to have received such excellent care close to home from dedicated professionals.

1. Why We Love
Hamot
Nursing

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Blue Coconut Dark Choc. Blue Coconut Dark Choc. Blue Coconut Dark Choc.
White Oreo Supreme White Oreo Supreme White Oreo Supreme
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Ribbon Flavor Ribbon Flavor Ribbon Flavor
Black Dark Chocolate Black Dark Chocolate Black Dark Chocolate
Gold Peanut Butter Gold Peanut Butter Gold Peanut Butter
Green Mint Chocolate Green Mint Chocolate Green Mint Chocolate
Blue Coconut Dark Choc. Blue Coconut Dark Choc. Blue Coconut Dark Choc.
White Oreo Supreme White Oreo Supreme White Oreo Supreme
Pink White Chocolate Pink White Chocolate Pink White Chocolate
Orange Orange Chocolate Orange Orange Chocolate Orange Orange Chocolate
Ribbon Flavor Ribbon Flavor Ribbon Flavor
Black Dark Chocolate Black Dark Chocolate Black Dark Chocolate
Gold Peanut Butter Gold Peanut Butter Gold Peanut Butter
Green Mint Chocolate Green Mint Chocolate Green Mint Chocolate
Blue Coconut Dark Choc. Blue Coconut Dark Choc. Blue Coconut Dark Choc.
White Oreo Supreme White Oreo Supreme White Oreo Supreme
Pink White Chocolate Pink White Chocolate Pink White Chocolate
Orange Orange Chocolate Orange Orange Chocolate Orange Orange Chocolate

3. Why We Love
Hamot Heart Institute
Dr. Orlando
Thanks for all your help! We were at the end of our rope when Mom
finally ended up in your capable hands. Not only did you share your
excellent surgical skills and keen eye to spot the trouble, but you treated
Bernie and the whole family with such compassion and respect! We really
appreciate the extra time you took to explain things so we would understand
(not baffling us with “medicalese”), and even giving us a spontaneous visual
aid to help make sure we understood what you had discovered. Obviously,
Hamot Heart Institute employs the best heart surgeons and nurses, but it
is your humanity that keeps the HEART beating in Hamot!
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

4. Why We Love
Hamot Heart Institute
Maggie Johns
Thanks for all your help! I am grateful for your time and
skill, and that you were on so willing to spend the time to
educate me and my family on my condition.You treated me and
my family as people not just a collection of symtoms and
treatments. I feel like I won the lottery in getting the best
care possible at Hamot Heart Institute. God bless you as you
continue to serve others with compassion and clarity.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

5. Why We Love
Hamot Heart Institute
Dr. Fitzgibbon
Thanks for all your help! I am grateful for your
time and skill, and that you were on call for my
surgery. I feel like I won the lottery in getting
the best care possible. God bless you as you
continue to serve others with your talent.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

6. Why We Love
Hamot Nursing
Shaun Forster
Thanks for taking such good care of me during those long
nights in ICU. Fortunately I don't remember much from my
stay, but I remember that you watched my monitors very
closely and you were attentive all night. I never felt alone
or forgotten. When I started to feel a little better, you
went above and beyond the call to help me pass the time.
Because you took such good care of me, my family could
leave at night to get sleep knowing that I was in good hands.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

7. Why We Love
Hamot Nursing
Kayla Troupe
Thanks for taking such good care of me. I don't really remember my time
on 6 South, but my family was so impressed with how knowledgeable and
attentive you were. Even at the end of a long shift,on a weekend, you
recognized I was in trouble. Even though my vitals seemed normal, you went
the extra mile to make sure I got the help I needed. You spent extra time
making sure the next nurse knew all about what happened during the day,
and we couldn't believe it when you came back at 8 (an hour after your
shift) to check up on me. My daughter said, “Even after that horrible
day with you,Kayla said she would try to be assigned to you again
tomorrow. How cool is that!” You made a lasting impression.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

8. Why We Love
Hamot Nursing
Rebecca Rodriguez
Thanks for all your help. You went above and beyond to
help my daughter locate a lost package and flowers, and you
took the time to empathize with me and share personal
experience to help my family better understand what I was
going through. Everyone was great during my care, and I
know what makes Hamot the best... it is people like you who
remember we are people and family, not just patients.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

9. Why We Love
Hamot Nursing
Michelle Tenon
Thanks so much for all of your help. All of the nurses at
Hamot are amazing, and you stood out among stars because
you are so sweet and caring. You were especially attentive
and seemed to anticipate whenever I would need something.
My husband and I both could tell how much you are about
your patients, and we appreciate you!
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

10. Why We Love
Hamot Nursing
Kayla Mazzeo
Thanks for being such a careful and attentive person
during my stay on 5 South. My husband was especially
impressed with how sweet and helpful you were. You did
not just make sure I had what I needed, but you did
everything possible to make me as comfortable and calm
as possible. We are all so grateful.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

11. Why We Love
Hamot Nursing
Lydia Lomax
Thanks for all your help! I don't remember much from my
surgery and post surgical care, but I actually have fond
memories of 5 South. My family refers to it as “the fun
floor” because you all did whatever you could to keep the
mood light and comfortable there. You were not only
attentive and knowledgeable, but your sweet personality just
made it easier to face the treatments and waiting.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

12. Why We Love
Hamot Nursing
Katie Stanton
Wow! In a hospital with such a great nursing staff, you managed
to stand out to me and my entire family. You took such good care
of me during some pretty rough days (actually, I don't even
remember them, but my family says that is for the best). And
when I started to feel better, you remembered important, small
details about me that made my last day in ICU so much easier
and more comfortable. On a floor that is so stressful, your calm
manner and attention to personal detail are priceless.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

13. Why We Love
Hamot Nursing
Mike Artise
Mike, Mike, Mike. What a guy! You are such a capable and hardworking
young man, and you are going to be a great nurse. Keep studying hard and
acing those tests! Never lose your gift with people. You made me feel so
comfortable during my stay on 5 South, and you seemed to know exactly
what I needed to keep me in the right state of mind. Of course, you earned
a permanent spot in my now fully repaired and awesome heart when you
stopped by after your shift to visit me when I was on 6 South after
surgery. It meant a lot to my whole family that you would follow up with
me, and it just shows how much you truly care about your patients/people.
With love and thanks for all you do,
Bernie & Jim Miltner Family
(and Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, and Callie)

14. Why We Love
Hamot Nursing
ICU 2 South
We can't thank you enough for taking such good care of our
Bernie (Mrs. Miltner) during her two trips to ICU 2 South.
We want to thank each and every person who works on the
floor. You are an amazing team, and it is so clear that you know
your stuff, and you truly care about all of your patients and
families. It is nice to know that the Nation's best nursing team is
in our own back yard: UPMC Hamot Heart Institute is the
best! Thank you. God bless. Thanks for a future of memories.
With love and thanks,
Bernie & Jim Miltner
& Family
(Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, Callie)

15. Why We Love
Hamot Nursing
Floor 5 South
We can't thank you enough for taking such good care of our
Bernie (Mrs. Miltner) during her recent visit. We want to
thank each and every person who works on the floor. You are an
amazing team, and it is so clear that you know your stuff, and
you truly care about all of your patients and families. It is nice
to know that the Nation's best nursing team is in our own back
yard: UPMC Hamot Heart Institute is the best! Thank you.
God bless. Thanks for a future of memories.
With love and thanks,
Bernie & Jim Miltner
& Family
(Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, Callie)

16. Why We Love
Hamot Nursing
Floor 6 South
We can't thank you enough for taking such good care of our
Bernie (Mrs. Miltner) during her recent visit. We want to
thank each and every person who works on the floor. You are an
amazing team, and it is so clear that you know your stuff, and
you truly care about all of your patients and families. It is nice
to know that the Nation's best nursing team is in our own back
yard: UPMC Hamot Heart Institute is the best! Thank you.
God bless. Thanks for a future of memories.
With love and thanks,
Bernie & Jim Miltner
& Family
(Mari, Jim, Kathy, Jen, Jerry, Karen, Dominick, Keelia, Katie, Matt, Callie)