1. Resume: Jenna S. Desailly
Personal Details
Name: Jenna Desailly
D.O.B: 15/11/92
Address: 304 Eyre Street
Ballarat
Victoria 3350
Mobile: 0488 357 365
Email: jenna_desailly@msn.com
Work Experience
• June 2016 – Present:
Customer Care Specialist, Concentrix
• June 2014 –June 2016:
Administration Assistant (reception); Hayden Real Estate Ballarat
• 2011 Feb – 2012 Feb:
Administration Support Officer (reception); Country Fire Authority Headquarters Ballarat
• 2009 Feb – May:
Customer Service Assistant; Red Rooster Ballarat
• 2009:
Occasional Child Minding for Staff; Ballarat and Queens Anglican Grammar School – ages 5-12
• 2008:
Teacher’s Assistant; Yuille Park Community College – ages 5-7
Assistant; Possum Pet Supplies and Aquarium
Employability Skills:
• Friendly and confident customer service
• Self-management
• Punctuality

2. • Organisation
• Prioritisation and efficiency
• Professional attitude and appearance
• Team work
• Task delegation
• Communication
• Clarity
• Manageability
Educational Background
• 2012 - 2015: University of Ballarat – (Bachelor of Psychological Science)
• 2005 – 2010 - Ballarat and Queens Anglican Grammar School
• Academic Awards
• 2009 Year 11 - Academic Merit Award
• 2007 Year 9 – Three Week Melbourne City Experience
• 2006 Year 8 – Academic Merit Award
Leader in Forest Street Primary School after-school care (10 weeks)
CSIRO Crest Award – Bronze Level Completion
• 2005 Year 7 – Academic Merit Award x 2
• 1998 – 2004 - Ballarat North Primary School
Referees:
Robbie Hickleton

3. Customer Care Team Leader, Concentrix
Mob: 0404 211 830
Merryn Farnsworth
Administration Manager, Hayden Real Estate
Mob: 0429 225 993