1. Jeannetta Nawrot
770.895.7485 (cell) • jeannettanawrot@gmail.com
https://www.linkedin.com/in/nawrotj
Order Fulfillment / Customer Service Manager
Customer service and operations focused professional with a proven track record working in fast-paced
e-commerce, retail and office environments. Ability to multi-task, deliver solutions and utilize creative management
skills. Possess excellent written and verbal communication skills as well as excellent negotiation skills when
communicating with customers, vendors and shipping carriers. Lead and mentor team members to effectively meet
and exceed set goals and objectives.
Key Accomplishments
• Self-starter - commended for assimilating and progressing into new role quickly with little or nosupervision.
• Responsible for 53% sales increase within a 12 month period through web content writing, brand promotions
and successful marketing campaigns.
• Successfully lunched company website, writing content, utilizing search engine optimization (SEO) techniques
and editing photos for over 200 products within first six months.
• Developed effective and time saving administrative procedures that improved workflow productivity, saved on
office supply expenses and increased product sales.
• Created customer and vendor databases to access their information quickly to use for written correspondence
and direct marketing campaigns.
• Created a tracking system to monitor direct marketing effectiveness and to manage inventory.
• Boosted brand recognition by including the company’s logo, website address and contact information on all
outgoing orders, written communications and promotional materials.
• Reduced company’s administrative cost by 33% utilizing recycling procedures.
• Delivered solutions to solve quality control problems and to increase customers’ satisfaction for repeat business.
Professional Experience
NATIONAL MEDICAL SUPPLIES, LLC, Atlanta, GA • 2013 – Present
Wholesale, retail and Internet sales of durable medical equipment and special medical devices to medical
professionals, individuals and medical institutions worldwide.
Order Fulfillment & Customer Service
• Provides the first point of contact to assist customers throughout the order process, including order placement,
picking and packing, shipping logistics and return merchandise authorizations (RMAs) whenrequested.
• Accurately process 15 to 30 orders daily to meet customer and company requirements.
• Process customers’ accounts receivables through Authorize.net, PayPal and credit card processingsystems.
• Build and maintain customer loyalty by providing excellent customer service through prompt follow-up, efficient
order fulfillment and by demonstrating genuine empathy and understanding of customer’sneeds.
• Develop and implement cost reduction strategies for marketing, shipping andpurchasing.
• Organize and maintain warehouse inventory to efficiently locate product and track inventorylevels.
• Negotiate contract pricing with vendors, manufacturers and shipping carriers.
Web Content/Marketing Communications
• Develop and implement marketing strategies to gain new customers, to encourage new orders from existing
customers and to increase brand recognition using advertising flyers, postcards, coupons and email
advertisements.
• Create product descriptions, landing pages, blogs and direct email advertisements for company website to
achieve specific sales and marketing goals.
• Monitor healthcare and medical industries’ print publications, organizations and websites to stay update on
new or improved products and medical research developments.
• Optimize product photos to enhance website performance using Adobe Photoshop and Photoshop Element
programs.
• Research writing for the web, web design and media trends for continuing education and professional growth.

2. Jeannetta Nawrot Page 2
FERGUS AFFILIATES, LLC, Alpharetta, GA • 2004 - 2013
Provided medical equipment and aids for daily living products to B2B, the elderly and people with special needs.
Order Fulfillment Specialist & Warehouse Manager
• Hired to design, produce and distribute product catalogs, and to cost-effectively develop and manage
promotional marketing projects using Adobe Creative Suite (Photoshop, InDesign and Illustrator)software.
• Promoted within two months by demonstrating exceptional customer service, administrative and
business communication skills.
• Managed over 60 incoming calls daily assisting customers with detailed product information inquiries, phone
orders and RMAs.
• Processed up to 80 web orders from six websites using BV Commerce Shopping Cart software and imported
data from those websites into QuickBooks.
• Trained three new and five temporary staff members to perform order processing and order fulfillment including
picking, packing and shipping of orders using USPS, FedEx and UPS shipping.
• Performed comprehensive warehouse duties, which included quality control, inventory management and
shipping and receiving logistics.
Office/Marketing Manager & Web Content Writer
• Serviced customers and vendors while ensuring orders were accurately processed to completion.
• Managed product catalogs, financial transactions, product procurement, and accounts receivables while
collaborating to ensure continuous flow of new orders via internet and print marketinginitiatives.
• Added products and photos to all six websites using HTML coding and Adobe Photoshop image sizing
techniques to ensure web pages load quickly.
• Responsible for writing and editing all web content including product descriptions, page titles, headlines
and meta descriptions using Search Engine Optimization (SEO) techniques.
• Monitored news, trends and research developments in healthcare and in professional writing techniques to
stay current on industry related changes, web practices, SEO and ecommerce standards.
Technical Snapshot
Type 60+ wpm • Proficient on Mac & PC Computers • Adobe Creative Suite • Quark Xpress • MS Office
QuickBooks • DocuTec Imagesetters • Laser & Inkjet Printers • HTML Coding
BV Commerce Software •ASPdotNet Storefront • Flash Operator Panel Switchboard
Education
Bachelor of Arts, Journalism / English - Georgia State University, Atlanta, GA