Personal Information
Organization / Workplace
Richmond, Virginia Area United States
Occupation
Director, Customer Experience at CapTech
Industry
Technology / Software / Internet
Website
http://www.captechconsulting.com
About
Jason Snook has a PhD in Human-Computer Interaction from Virginia Tech. He is a leader in the Customer Experience (CX) Practice Area at CapTech Consulting. A self-described "quant," he believes that superior digital experiences hinge on solid research and data. He has over 17 years of UX/CX experience, helping companies design systems that are easier and more effective for customers and employees.
Jason lives in Richmond, VA with his beautiful wife and two wonderful children. In his “free time” he is the Missions Pastor at Commonwealth Chapel helping the poor and hurting in the city he loves.
Tags
ux
journey mapping
cx
internet of things
iot
usability
customer experience
digital government
user experience
wearables
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