1. Page 1/3
Jarno
Rekonius
CV
050
328
8004
15.01.2015
jrekonius@hotmail.com
Linkedin:
https://www.linkedin.com/in/jarnorekonius
Summary
-­‐ Experienced
and
innovative
project
manager
with
10+
years
of
proven
track
record
in
managing
complex
International
projects
(please
see
e
g
awards
below).
Valued
trainer
for
over
5
years.
-­‐ Search
engines
(mainly
Google
and
Autonomy)
o Search
Engine
Optimization.
I
have
designed
SEO
as
part
of
my
major
web
support
site
projects
and
also
consulted
internally
on
other
web
site
projects.
I
have
also
given
trainings
on
SEO
to
content
creators.
-­‐ Knowledgebase
understanding.
I
have
been
both
working
as
an
end
user
with
knowledgebase
but
also
taken
part
in
designing
knowledgebase
from
support
agent
point
of
view
by
feeding
in
requirements
-­‐ High
level
system
architecture
design
(interaction
of
several
different
systems
and
platforms)
-­‐ Web
site
design
subcontracting
(mainly
UX
and
IA).
I
have
led
2
big
user
support
website
projects
(nseries.com/support
and
an
award
winning
support.ovi.com)
from
grounds
up
focusing
on
stakeholder
mapping
(setting
up
global
virtual
teams),
Stakeholder
management,
process
design
(feeding
in
requirements
and
participated
in
process
creation
with
process
architects),
subcontracting
(also
participated
in
vendor
selection
processes
in
Nokia)
-­‐ Creating
training
material
and
conducting
training
for
5+
years.
Successful
delivery
of
trainings
with
average
of
4
out
of
5
rating
to
Nokia
Contact
centers
and
operators
regarding
Nokia
products
and
technologies
the
first
few
years
in
Nokia.
-­‐ Experience
of
working
in
global
virtual
teams
(selection
of
people
from
different
teams
around
the
world,
even
from
external
companies,
working
together
to
reach
common
goals)
Awards
ASPOnline
2011
Best
Support
site
–
http://support.ovi.com
(http://www.asponline.com/winners.html
2011
Open
Division)
Recommendations
"Jarno
has
always
been
a
person
processing
and
working
on
his
activies
with
great
dedication
and
accuracy.
On
top
I
have
always
admired
his
proactive
mindset,
innovative
spirit
and
ideas.
He
is
very
capable
to
think
out
of
the
box
and
has
shown
not
to
be
afraid
to
go
through
the
necessary
changes
forcing
even
himself
out
of
his
comfort
zone
to
make
it
all
happen..
!
Jarno
:
a
great
and
loyal
specialist
on
his
area
not
afraid
to
move
mountains
when
necessary.."
For
more
information
and
recommendations
please
see
my
Linkedin
profile
https://www.linkedin.com/in/jarnorekonius

2. Page 2/3
Experience
Solutions
Manager
Microsoft
March
2013
–
Present
(1
year
6
months)
Finland
Lead
a
project
where
we
subcontracted
our
operative
online
related
tasks
in
less
than
6
months
time.
I
was
accountable
of
E2E
B2C
online
support
content
availability
and
related
IT
systems
support
for
successful
and
efficient
operative
work.
All
that
involved
a
lot
of
motivation
and
commitment
building,
communication,
coaching
and
training
of
the
international
team.
Additionally
working
in
Windows
Phone
platform
application
side
for
Nokia
Care
/
Lumia
Help+Tips
application
helping
hand
with
configuration
and
other
internal
behind
the
scenes
items
(requirement/needs
follow-­‐up).
In
both
of
these
task
the
key
is
active
stakeholder
communication.
Senior
Project
Manager
Nokia
May
2012
–
February
2013
(10
months)
Finland
Managing
big
site
migration
subproject
(one
of
the
biggest
in
any
industry)
of
end
user
support
content
and
working
with
a
group
of
Project
managers
helping
them
on
operative
and
process
items.
Project
in
a
nutshell
(also
visible
in
LinkedIn):
“Converting
the
Nokia
online
support
experience
from
desktop
to
responsive,
meaning
that
over
26
000
support
pages
were
adapted
to
all
screen
and
device
sizes.
Required
significant
expertise
from
the
Content
Management
team
to
do
system
changes
in
our
CMS,
including
adopting
syndication
services
for
content
distribution.
In
addition,
converting
legacy
material
to
the
new
parametres,
including
for
example
the
manual
tweaking
of
some
31
000
web
pdfs
of
our
user
guides,
was
a
major
undertaking
by
the
team.”
Development
Specialist
Nokia
January
2012
–
April
2012
(4
months)
Finland
Operative
and
process
design
of
user
documentation
and
support
videos.
This
position
included
also
active
stakeholder
co-­‐operation.
In
this
position
I
was
mostly
getting
to
know
new
organization,
environment
and
ways
of
working.
Manager,
Online
Concepts
Nokia
December
2009
–
December
2011
(2
years
1
month)
Finland
Manager,
Content
Design
&
Concepting
Nokia
January
2008
–
November
2009
(1
year
11
months)
Finland
Award
winning
site
concept
design
from
drawing
board
and
usability
tests
to
live
site.
Part
of
my
responsibilities
was
also:
-­‐ SEO
optimization
including
but
not
Limited
to:
content,
site
design,
URL
structure
and
URL
display
format
-­‐ Concept
design
of
search
functionality
-­‐ Integration
of
discussion
board
platform
to
support.ovi.com
to
provide
transparent
experience
-­‐ Feeds
from
several
sources
using
context
sensitivity
and
user
profile
when
user
was
recognized
(logged
in
with
account).
This
took
into
consideration
for
example
geolocation,
user's
device,
language.
-­‐ Reports
(both
defining
the
metrics
from
end
to
end;
what
was
tracked
and
how
on
the
site,
how
it
was
available
in
reporting
tools
and
how
it
was
utilized
to
get
actionable
reports)
-­‐ Interface
between
development
teams
(backend,
front
end,
database),
other
concept
teams,
knowledgebase
team,
content
team,
and
social
media
team
ASPOnline
2011
Best
Support
site
–
http://support.ovi.com
(http://www.asponline.com/awards.html)

3. Page 3/3
Manager,
Online
Support
Development
(nseries.com/support)
Nokia
December
2006
–
December
2007
(1
year
1
month)
Finland
Earlier
in
2006
I
suggested
to
leadership
team
of
the
organization
that
Nseries
brand
should
have
support
presence
where
they
promoted
the
devices
and
got
my
idea
thru
and
additionally
got
a
promotion
and
was
invited
to
extended
leadership
team.
I
started
of
by
kicking
off
the
project
by
selecting
vendors
and
started
concept
design
in
co-­‐operation
with
marketing
team
and
vendor.
As
the
project
went
on
my
responsibilities
included
also
the
site
maintenance,
reporting,
budgeting
and
accruals
according
to
SOX.
Later
on
I
also
created
a
concept
and
finished
product
of
printable
video
with
a
vendor.
Together
with
leadership
team
we
decided
that
I
would
also
develop
additionally
Symbian
and
PC
application
that
would
eventually
be
integrated
to
various
systems.
Product
Specialist
&
Product
Expert
Nokia
February
1999
–
November
2006
(7
years
10
months)
Finland
Support
preparation
for
Nokia
Games
products
(N-­‐Gage)
Including
e
g:
FAQ
creation,
Online
support
material
creation
(for
n-­‐gage.com),
escalation
handling,
reporting,
contact
center
cost
of
contact
estimations,
Nokia
induction
for
new
games
care
people
in
San
Francisco.
Additional
responsibility:
-­‐ Maintenance
of
n-­‐gage.com
support
section
-­‐ Interoperability
specialist
for
Nokia
data
supporting
products
(phones,
data
cards..).
Where
the
key
was
to
produce
helpful
step
by
step
instructions
for
end
users
o Specializing
on
PDA,
Fax,
Mac
etc.
interoperability
testing,
step-­‐by-­‐step
guide
creation,
consumer
issues
resolution,
training
globally
in
Nokia
contact
centers
and
key
operators.
Education
Satakunta
Polytechnic
BBA,
Corporate
communications
&
Marketing
1995
–
1998
Activities
and
Societies:
Student
union
as
a
communications
person.
Other
Several
trainings
and
courses
inside
and
outside
company
(Nokia
Oyj)
related
to
project
management,
coaching
(Executive
Coach
Training
-­‐
Level
1
[www.performanceconsultants.com]),
marketing
Internet
and
Web
trends
and
technologies
Additional Information
Interests:
Psychology,
Science,
Internet
technologies,
Semantics,
Photography
(analog
and
digital),
SEO,
Search
Engines,
Gym.
Languages
Finnish
Native
speaker
English
Good
(used
at
work
for
over
15
years)
Computer
skills
Microsoft
Office
Good
Windows
(different
versions)
Good
Mac
OS
Good
Internet
&
SoMe
Good
Various
photo-­‐,
DTP-­‐
and
video
editing
SW
Basics
to
good
Additionally
various
other
systems
such
as:
Inquira,
Drupal,
Coremedia,
Accept360,
Wordpress,
Cognos,
Ariba,
Adobe
sitecatalyst,
Yammer,
Lync