James Hoeksma

Stevenage, United Kingdom United Kingdom

UX Research Strategist

Technology / Software / Internet

Profile I am a highly creative and award winning Senior User Experience professional who has repeatedly delivered over and above online targets. I deliver business goals creatively, always putting the customer at the heart of technology. I am honest and open and thrive in creative environments where ideas and people can grow successfully, evangelising and mentoring user centered design so that the organisation designs ‘customer first’ services. Working across many teams and stakeholders; leading and demonstrating the best online customer experiences and how increased customer satisfaction drives better sales, self-service and customer retention.