Organization / Workplace

Location

Occupation

Industry

Government / Military

About

I am a passionate believer that training is not just about content, it’s about getting results as a consequence of delivering content in ways that engage learners, gain buy-in, and reinforce best practices. I have always understood that learning is a process, not an event. It begins long before the teachable moments happen and it continues until we see a difference in people's lives. During my tenure with a major business outsourcing provider I have been responsible for creating and delivering training materials and e-learning modules in consultation with clients, management and front-line agents. My philosophy has always been that a successful training program must incorporate client, c...