Personal Information
Organization / Workplace
Norwich, United Kingdom United Kingdom
Occupation
MD at Blairgowrie; Partner at Cultural Gravity; Commercial Director at Emgage
Industry
Apparel / Fashion
About
Advisor, Investor, Partner & Board Member.
■ Blairgowrie Associates - Managing Director
■ Cultural Gravity - Partner
■ Emgage - Director
Specialises in business strategy & growth-focused transformational improvement. Strong leadership & commercial acumen, gained through board level & senior management roles over the past 20+ years.
Six Sigma Black Belt and a practitioner of Net Effort Score & Net Promoter Score.
Industry experience includes: BPO & offshoring; direct mail & marketing; financial services; employee assistance & concierge services; payroll; software development; streetscape design & manufacture; facilities management; digital, laser & jet printing; procurement; publ
Tags
lean
six sigma
streamlining
customer loyalty
nps
kano
customer experience
moments of truth
business improvement
See more
Documents
(1)Personal Information
Organization / Workplace
Norwich, United Kingdom United Kingdom
Occupation
MD at Blairgowrie; Partner at Cultural Gravity; Commercial Director at Emgage
Industry
Apparel / Fashion
About
Advisor, Investor, Partner & Board Member.
■ Blairgowrie Associates - Managing Director
■ Cultural Gravity - Partner
■ Emgage - Director
Specialises in business strategy & growth-focused transformational improvement. Strong leadership & commercial acumen, gained through board level & senior management roles over the past 20+ years.
Six Sigma Black Belt and a practitioner of Net Effort Score & Net Promoter Score.
Industry experience includes: BPO & offshoring; direct mail & marketing; financial services; employee assistance & concierge services; payroll; software development; streetscape design & manufacture; facilities management; digital, laser & jet printing; procurement; publ
Tags
lean
six sigma
streamlining
customer loyalty
nps
kano
customer experience
moments of truth
business improvement
See more