1. OSMOS Multimedia
OSMOS is in the business of providing world class services, on
various platforms to our customers since the year 2000.
We have decade long experience on the customer care and
related technology services

2. OSMOS
Multimedia -
DirectPlainte
Complaint
management
simplified

3. The Application, your business needs to
turn a Nay customer to Yay customer.
Let me paraphrase
The smart tool to manage customer
support and improve customer relation

4. Intelligent Complaint Management
 Automate complaint process flow
 Map existing processes to technology
 Understand and Eliminate gaps and bottleneck in your
complaint lifecycle
 Add transparency and accountability to complaint resolution
 Support consistently

5. Impactful Complaint Management
 Build a complaint and resolution repository
 Understand complaint, resolution and turnaround times
 Deep dive into complaint analysis across business line,
products, regions and other parameter
 Drive a higher level of customer satisfaction through
responsive analytics
 Get busy building relations with customer

6. Remember: A complaint is a person in distress
o Keep track of Complaints / Feedback
o Track complaints from its inception / root
o Daily quest : Happy customer

7. Integrate Social media as a source to capture & service
complaint/ feedback

8. Our goal to make your
life easy – We
specialize in
complaint
management

9. Question?
-
Thank you