8. 1. as little as possible in the waiting room
2. know about other Walk-ins with shorter wait-times
3. how long until their turn
We interviewed a few people and found out that
9. Transportation
Then we looked at what others are doing
•
Location services
•
Shortest distance
•
Watch progress in real time
Health
•
Occupancy rates
•
Notifications
•
Wait-at-home
+
10. The persona: Katie Miller
Originally from Kilburn, Katie started working in
East London 3 years ago. She spends most of the
week in South London but goes back to Kilburn
every 2 weeks.
Katie works as a hair stylist for a Rush salon in
East London and recently started taking classes at
the London Hair Academy in Shoreditch.
“I just like to get shit done, you know”
27. Hair stylist. London
11. If wait-time estimates are mapped out,
and patients can register online and queue remotely,
the time people spend in the waiting rooms would reduce.
We came up with the following hypothesis
12. 25% less busy
Walk-in waiting rooms
will be at least
45 minutes
Online-registered patients
will spend in the waiting
room no more than
We will know this to be true
13. HIGH PRIORITY
LOW PRIORITY
UNEXPECTEDEXPECTED
Bookmark / favorite
a Walk-in
Integration with
Google Maps
Filter results by
distance / wait-time
Rate Walk-in
Account / store
personal info
Cancel a visit after
registering
Switch map / list
display
Virtual waiting
room
Sync with the NHS
patient database
Info on medical
services available
Post comments
14. HIGH PRIORITY
LOW PRIORITY
UNEXPECTEDEXPECTED
Bookmark / favorite
a Walk-in
Integration with
Google Maps
Filter results by
distance / wait-time
Rate Walk-in
Account / store
personal info
Cancel a visit after
registering
Switch map / list
display
Virtual waiting
room
Sync with the NHS
patient database
Info on medical
services available
Post comments
MVP
16. List view
At first, users have found this step-by-step
approach easier to follow
17. 22% busy or 22% free?
(Confusing)
“Just give me the time estimate.
No percentage.“
“Great! “
Use wait-time instead
of ‘occupancy’ Directions?
Refinements 1.0
20. More testing!
More features
Next steps?
-Manage frequency of notifications
-Choose specific nurse/doctor
-Find specialized medical services
-Feedback with comments
-In-clinic electronic registration
-Notifications through SMS
Expand to appointments and other services
