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BPO Future Forward – 6 Reasons to Adopt BPO Shared Services in Emerging Markets

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While cost has been a key driver to set up shared service centers (SSCs) in developed markets, SSCs in emerging markets is a different story. One that is marked by faster growth, synergistic operations, and emergence of new best practices

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BPO Future Forward – 6 Reasons to Adopt BPO Shared Services in Emerging Markets

  1. 1. Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward Follow us @infosys_bpo #BPOstrategy THE STRATEGY COLLECTION 1. SUPPORT GROWTH Shared services provide a common service delivery backbone across markets, and can help companies serve new customers faster 3.TECHNOLOGY CONSOLIDATION A shared service center (SSC) can drive unified technology implementations like a single ERP for the multiple regions it caters to 2. QUICKERTIMETO MARKET Shared services enable faster integration of processes, especially those of acquired organizations 4. CONTROL OUTCOMES By having an end-to-end view of business functions, SSCs can address process issues across the value chain 5. A HUB FOR BEST PRACTICES With a concentration of skillsets and larger process scope, SSCs are well-positioned to drive innovation in services and technology across the enterprise 6. DRIVE A CULTURE OF PERFORMANCE Standardization of processes and services coupled with technology implementation enable SSCs to measure outcomes with efficiency and effectiveness metrics While cost has been a key driver to set up shared service centers (SSCs) in developed markets, SSCs in emerging markets are a different story. One that is marked by faster growth, synergistic operations, and emergence of new best practices. 6 reasons to adopt BPO shared services in emerging markets

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