Newsletter of Indigo Services (UK) ltd Spring 2010

1. INDIGOROUND EDITION 2 – SPRING ’10
EDITOR’S INTRODUCTION
Eastern Region Leads The Way
snow ?
At Indigo we are justifiably proud of our achievements and recognise that, without the
continuing support and dedication of our Cleaning Teams on contract sites, we’d just be
Fed up of the
like any other contract cleaning company. It’s our Indigo People that make us who we
are. None more so than the teams at Sealed Air and Marshall Aerospace and, in a special
feature this edition, I took the opportunity to interview Sam Osborne our Regional
Director at the Cambridge Office and talk to her about some of her cleaning ‘Stars’.
Far be it from me to suggest that this
edition of IndigoRound can compete
“One of the biggest jobs was to get all the stores out around the site over Christmas
with the might of the national tabloids or
with over 40 cleaning cupboards to fill” explained Sam when outlining the new contract
our beloved BBC News with its editorial
start-up at Marshalls Aerospace. With the site being spread over 850 acres and divided
content. But it does provide a welcome
by a main road you can imagine that this was no small task. Sam went on to explain that
break from snow, snow and more snow!
special praise was due to everyone that assisted in the lead up to the contract start and
throughout the Christmas & New Year period, when even Indigo’s Managing Director
If you’re as sick of the white stuff as I
Chris Gilbey was on-hand with sleeves rolled up to support the Team. The Marshalls win
am then I hope you’ll find something
has been indicative of our team philosophy right from the word go with Sales, Operations,
warming in this Season’s newsletter
HR, Health & Safety and Finance all working together on what is now our biggest single
optimistically and positively titled the
site contract in Cambridgeshire and Sam singled out Clare Jeffers, Steve Doubleday
‘Spring’ edition. There are some more
and Tosh Todorov for a special mention for their personal input and endeavours. She
snippets about you and your colleagues,
concluded by welcoming Les Stopher, the Site Manager, to Indigo alongside his team of
a smattering of praise for your hard
dedicated cleaners. We all look forward to working with Les over the months and years to
work and some interesting information
come and to a long and happy relationship with everyone at Marshall Aerospace.
for you all as we launch the New Year.
Sam is very passionate about her Managers and their teams and very keen to recognise when
Please keep your content coming – after
certain individuals are prepared to go the extra mile to deliver service excellence. During the
all it’s your publication to use and enjoy.
Festive Season, whilst we were all enjoying a mince pie or 6, some dedicated colleagues were
hard at work at Sealed Air carrying out the end of year deep cleans! This is no ordinary deep
Roll on Summer!
clean though and, from Sam’s description, sounds more like one of those musical moments
on the A-Team where the crew build an armoured car out of a Tesco trolley!
Having first negotiated the oil and water challenges in the under-floor pits and the
To Indigo Customer
discarded knife blades dropped from the factory floor above, Site Manager Debbie
Services
Cornthwaite, ably assisted by Vanessa Desborough, skilfully navigate Cherry-Pickers
throughout the site to carry out high level cleans to light fittings and pipes as well as a
I live on Lisson Green
full clean down of all the production equipment. As if that wasn’t enough Debbie’s team
Estate London NW8 which
also bagged, weighed and removed nearly 400kg of potentially explosive waste and dust!
you have the cleaning contract for,
I had to e-mail you because your
The team delivered more than 550 man hours over Christmas…possibly more than Santa
cleaners are doing a great job here
himself. “I’m very proud of the team” said Sam, “They have all worked extremely hard and
doing their best to clear pavements
the factory looks great!” Additional praise came from Trevor Clarke, Sealed Air’s Quality
to make it safe for us to go out
Improvement Leader, who offered his thanks “for the effort in carrying out the deep
and about - they always provide a
clean…safely and successfully”. He went on to explain that his team had commented
very good service led by Solomon
“how well the cleaning staff worked alongside the maintenance personnel and again how
their Manager.
well the cleaning was done.”
Regards
Another great job from another great Indigo Team!
Jeannette Buckley
Head Office
Service House
37-39 Manor Road
Romford, Essex RM1 2TL Cleaning and Support Services

2. A Piece of Cake at CEH
Starting a new contract is never easy and requires a huge effort by everyone
concerned to ensure that the challenge is overcome and our service begins in
the right fashion. It can never be described as ‘a piece of cake’ that’s for sure.
Or can it?
In October Indigo began supplying cleaning services to CEH at Wallingford in
Oxfordshire and on the first day were greeted by the new team with a home-baked
cake beautifully iced with “CEH welcomes Indigo”! The cake was arranged by our
new client Bev Manna and was baked by the on-site catering team at CEH. Clare
Jeffers, Indigo’s Business Development Manager remarked that, not only was this
Indigo and UK the first time she had every known a client greet their new cleaning contractors
with such a wonderful gesture, but it was “the best chocolate cake I have ever
Borders Agency eaten”! Reports suggest that Clare has eaten quite a few in her time and this is
therefore praise indeed.
working together
We have all seen the recent press The picture shows the
cake (far left) before it
reports and endless TV documentaries was devoured by the
about the Country’s illegal immigration collected team of (L-R)
challenges. We’ve also all seen that standing Bev Manna,
these features tend to focus on the Jennifer Shaw (CEH), Clare
Jeffers, Michael Ash (CEH),
cleaning industry as a prime target for Steve McCaffrey (Indigo
those immigrants seeking work. It is Operations Manager) and
true that transient labour will often be seated the Cleaning Team
found working as cleaning operatives of Les, Edith, Rose, Sylvia,
Wayne and Supervisor
and that some of those may not be Mandy Trowbridge.
in this Country legally and therefore
permitted to work. It is our duty as
a responsible employer to make
sure that our personnel screening
procedures are thorough and that we
protect our workforce and clients in
The Things We
equal measure.
Have To Do!!
Indigo is justifiably proud to have
a very close working relationship Yes we do the loos; yes we clean kitchen
with the UK Borders & Immigration areas and vacuum your carpets; yes we
Agency (a department of the Home can collect all your mugs and empty your
Office) and to having been given a bins, we’ll even do the high level deep
clean bill of health throughout our cleans and periodic carpet shampooing.
entire business. Our Managers have Clean your Formula 1 car? Excuse me…
been specially trained by the agency did I hear you right?
to be able to identify fraudulent
documents and fake ID which has Actually yes you did and this was exactly
resulted in the Company’s zero- what was requested of our cleaners at
tolerance on illegal workers. Our the new Joshua-G2 contract located just
cleaning teams are proud of where off Oxford Street in London’s City Centre! How the car (pictured) actually got into
they come from, proud of their ethnic the 2nd floor office is still something of a mystery although rumours abound that
diversity and proud to be working Kevin Totts (Regional Director for London) and a slightly miscalculated hand-
legally and contributing to our break turn were involved.
Country. We, on the other hand, are
proud to have them as our colleagues Either way, there it was occupying centre stage in the middle of a commercial office
and proud to pay them for the hard environment. G2 are leading media and advertising agents and part of the WPP
work and dedication that they deliver. Group of companies and the vehicle was there to help their advertising executives
come up with some innovative ways of placing their branding ideas on a Formula
1 race car ready for the next season’s campaigns. It certainly added an unusual
Letters, Emails & Texts element for the Cleaning Team to consider and was very aptly described by
Melanie Clarke, Indigo’s Contracts Manager for the WPP account, as “different”.
Service House I couldn’t have put it better myself!
37-39 Manor Road
Romford RM1 2Tl This has prompted a call for any other unusual cleaning requests that we may
have had out there so if you have a story (preferably with a picture too) send it
E: contactus@indigoservices.co.uk in to us at the usual email address of contactus@indigoservices.co.uk and we’ll
feature it in the next edition!
If you have any articles, comments or photographs for inclusion
in the next issue of IndigoRound, the publishing deadline will
be Wednesday 31st March 2010. Email your editorial content or
comments to contactus@indigoservices.co.uk Cleaning and Support Services